100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 28,2013
Oct 28,2013
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We rented a house via Atkinson and Keene and were very disappointed with the service we got for the following reasons:
- Incredibly expensive: between 2 to 3 times more expensive fees then their competitors. When we challenged that the answer we got was "times are hard, we need to pay ourselves" (!)... he could at least try to be reassuring and telling us that they were providing top quality service... but he didn't, and we now understand why: he would have had to lie... which leads me to my next point
- Poor service: there were mistakes in initial contract we got... and in this contract (that we signed a few weeks before getting the property, it was specified that the property would be professionally cleaned... and when we got the keys we discovered that they didn't order a professional cleaning at all, and we got a dusty and uncleaned house. When we challenged that we were told that we didn't asked specifically for it (re !!). And the last point that made us really think that the service was incredibly poor was that it took us more then a month to get our deposit back despite my husband sending numerous emails and the inventory checkout coming back clear. We were struggling to get in contact with our landlord and they didn't help us at all despite being themselves in contact with him because they were finding new tenants for him. We really had the feeling that they couldn't care less. We ended up having to log a deposit dispute before somebody finally had the courtesy to come back to us.
So to summarise: they are very expensive for a very poor service. We have now bought a property. If one day we need to sell or rent it, we will definitely not be dealing with them!
- Incredibly expensive: between 2 to 3 times more expensive fees then their competitors. When we challenged that the answer we got was "times are hard, we need to pay ourselves" (!)... he could at least try to be reassuring and telling us that they were providing top quality service... but he didn't, and we now understand why: he would have had to lie... which leads me to my next point
- Poor service: there were mistakes in initial contract we got... and in this contract (that we signed a few weeks before getting the property, it was specified that the property would be professionally cleaned... and when we got the keys we discovered that they didn't order a professional cleaning at all, and we got a dusty and uncleaned house. When we challenged that we were told that we didn't asked specifically for it (re !!). And the last point that made us really think that the service was incredibly poor was that it took us more then a month to get our deposit back despite my husband sending numerous emails and the inventory checkout coming back clear. We were struggling to get in contact with our landlord and they didn't help us at all despite being themselves in contact with him because they were finding new tenants for him. We really had the feeling that they couldn't care less. We ended up having to log a deposit dispute before somebody finally had the courtesy to come back to us.
So to summarise: they are very expensive for a very poor service. We have now bought a property. If one day we need to sell or rent it, we will definitely not be dealing with them!
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Latest Reviews
13th Nov 2014
reviewed by 'disatisfied'
28th Oct 2013
reviewed by 'CW'
15th Mar 2013
reviewed by 'Rachael'
20th Feb 2013
reviewed by 'celida'
27th Jan 2013
reviewed by '*SuperSunshine'
Opening Hours
Address
Atkinson & Keene
41 Queen Street
Maidenhead,Slough
Berkshire
SL6 1NB
01628 635111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 3 | 3 | 6 | 0 | 4 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 13,2014
Nov 13,2014
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Harriet is no longer at Atkinson & Keene, she is now at Romans Head office as a property manager.
Terrible customer service. Too lazy to manage her assigned properties, only able to produce excuses for not completing required work and give you attitude for disturbing her....
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Oct 28,2013
Oct 28,2013
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We rented a house via Atkinson and Keene and were very disappointed with the service we got for the following reasons:
- Incredibly expensive: between 2 to 3 times more expensive fees then their competitors. When we challenged that the answer we got was "times are hard, ...
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Mar 15,2013
Mar 15,2013
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Moving from Newcastle to an entirely new area was daunting and I initially tried my luck to find a suitable rental property with other agents. After feeling very dissapointed with the service I recieved, I was delighted to deal with Becky and Danielle at Atkinson ...
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Mar 09,2013
Mar 09,2013
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I recently sold my flat in Maidenhead through Atkinson and Keane. I was particulalruy impressed by the enthusistic and positive appproach shown by David Ramon who sold the flat very quickly. He and his team provided an excellent service....
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Feb 20,2013
Feb 20,2013
1
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I had a very pleasant experience selling my house, always polite and helpful. As the house I was selling was vacant Davids staff were always helpful, showing potential buyers around. We had a great reponse from buyers and sold the house in the first week ...
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Jan 27,2013
Jan 27,2013
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I was firstly impressed with the professional and efficient manner that my inital queries were handled. Maggie was the only agent who came prepared with camera and forms and took photos of the property. This forethought was especially useful when it was time to advertise ...
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Dec 19,2012
Dec 19,2012
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It was an absolute pleasure dealing with both Danielle and Becky. They kept us up to date on how things were progressing. It is not too much to say that they made us feel very welcome and comfortable at all times. They are very professional, ...
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Dec 15,2012
Dec 15,2012
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The sale of our property was in essence very straightforward. There were no major queries and everything progressed very smoothly. There were issues with other properties in the chain but they were resolved reasonably swiftly. We were kept up to date efficiently via Natalie Boyd ...
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Dec 12,2012
Dec 12,2012
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I chose to appoint Atkinson and Keene when selling my property as they had been recommended to me by a friend.
A&K provided a very professional and polished service for my sale. A number of buyers had been lined up prior to the property ...
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Dec 13, 2012
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Dear SW, Thank you for taking the time to place a review and for your kind comments. We will always do our very best and thank you for having allowed us to be of service to you. We hope that we will have the opportunity of being of service to your again in the future. ...
Nov 06,2012
Nov 06,2012
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What started as a short, easy chain became a short, nightmare chain. Natalie Boyd, the Move Manager, did more than I could ever have expected to keep the chain together. She chivvied, cajoled, plagued and professionally advised the recalcitrant members of the chain and their ...
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Oct 01,2012
Oct 01,2012
1
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All the agents that I dealt with at this branch were fantastic but I have to say that Josh was just amazing. He made me feel like we were dealing with a friend yet he was so professional, thoughtful and kind. I have dealt with ...
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Sep 25,2012
Sep 25,2012
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A&K were very professional from the beginning, they gave a clear indication of what the market rent should be rather than an unattainable inflated figure.
They made the whole process as easy as it could be and we would use them again....
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Aug 30,2012
Aug 30,2012
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I have used Hannah at Atkinson & Keene for over 15 years and they have been excellent. I would thoroughly recommend them to any landlord. They are very professional and are excellent at securing high quality tenants....
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Aug 30,2012
Aug 30,2012
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I have used Hannah at Atkinson & Keene for over 15 years and they have been excellent. I would thoroughly recommend them to any landlord. They are very professional and are excellent at securing high quality tenants....
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Aug 23,2012
Aug 23,2012
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We used A&K to let out our first property. The help and support we received from Danielle Cooke has been excellent. For example:
- A tenant was secured within 3 days at full asking price
- We were guided as to what safety certificates, insurance ...
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Jul 10,2012
Jul 10,2012
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We had been looking for a house in Maidenhead for about 6 months. We had dealings with nearly all agents in the area and only about 2 stood out. One of those was Atkinson Keene. Gemma Gibson would arrange viewings and then check in with us a ...
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Jun 14,2012
Jun 14,2012
1
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I have used Atkinson & Keene in Maidenhead more than one year and I have never seen such a great company . I am a Japanese , so my wife and I sometimes had language problems , but they did understand what we wanted to say and they always ...
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May 03,2012
May 03,2012
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Valued the property for letting, at a realistic market value,
Sent the type of proposed clients as stated by ourselves.
Secured the let for the asking price, in a short period of time
Whilst this was going on, was actively seeking alternative properties for us ...
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Apr 27,2012
Apr 27,2012
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Have used Atkinson + Keens in Maidenhead for many years in the letting of my flats.Hannah is a credit to the organisation, Always very helpful and diligent in selecting new tenants for me and solving any problems that may occure. I do recommend A+K ...
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Apr 27,2012
Apr 27,2012
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Hannah has been more than just an agent to me. She has been a real supporter of me as a tenant and have at times been a real confident when I've vented some frustration about the house I was renting. Two years ago the rental ...
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Apr 25,2012
Apr 25,2012
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All the staff at Atkinson & Keene ( Romans ) were excellent during the sale & purchase of our new property.
We Had several problems during the sale and purchase of various houses but Gemma Gibson who was my main contact was very good and was never going to ...
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Apr 24,2012
Apr 24,2012
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From initial contact with this Agent I was impressed by their can do attitude. I called last minute requiring a same day appointment which I received with their letting department. I was very impressed with their friendly staff; I was called and asked if I ...
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Mar 15,2012
Mar 15,2012
9
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By far the worst company i have ever had the displeasure if delaing with .
Knowingly let a property due for repossesion - Not there problem when the baliffs arrived
Lied on many occasions anout work that would be carried out
Transferred deposit back to wrong ...
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Mar 19, 2012
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I have asked for this review to be removed, although my feelings are still the same . Joel Osbourne of Romans has offered me a solution which I’m sure I will find acceptable
Without removing this review they won’t continue to discuss any offer, so caught in a catch 22 situation.
Unfortunately allagents will not let me remove without a fee being charged? So I am back to square one.
If you do use Atkinson & Keene, make sure you keep recordings of all phone calls and sa ...
Mar 13,2012
Mar 13,2012
1
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I found Atkinson & Keene to be hard working, dedicated and professional in all aspects of my dealing with them. They worked tirelessly to find me a second buyer quickly when my first buyer appeared to be pulling out. They acted in my best interests at ...
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