West Kensington, London, W6
3.7/5, 28 reviews
75% recommended
40% lettings valuation accuracy
71% lettings fee satisfaction

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“Awful service. Called a number of times to sort out ......”

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Oct 26,2013
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By: 'Rob'
Oct 26,2013
0 people found
this helpful
Awful service. Called a number of times to sort out an issue in the property and kept getting fobbed off. Poor customer service as both a landlord and tenant.
What agent could do to change your mind?
Lack of response to get things done.
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By: Gareth House - Lettings Manager
Oct 30, 2013
Dear Sir or Madam. Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I am unsure of the property in question, if you could please contact me directly and I can look into this issue personally, My email is [email protected]. Kind regards Gareth House - Lettings Manager

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Latest Reviews

View all Reviews 28
23rd Jun 2023
reviewed by 'Voyager Mouse'
“

Unreliable agents,

A complaint email from yesterday's unsuccessful viewing.

Just following up to let people ......”

16th Aug 2021
reviewed by 'Andrea'
“I'm very happy with this agency, they did more that i was expecting, we contacted with them to see a ......”
17th Dec 2020
reviewed by 'Rachel'
“

Beware Andreja in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money ......”

22nd Oct 2020
reviewed by 'Ralica'
“I don't even know from where to begin to express how awful of a relationship myself and my partner had ......”
31st Aug 2019
reviewed by 'Punam'
“Only dealt with the Shepherds Bush branch for the first time. I cancelled an appointment for which the person I ......”
10th Oct 2016
reviewed by 'holly'
“Barnard Marcus has managed my property for almost two years now. I've had a number of property managers which have ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
66-68 Shepherds Bush Road
London
Greater London
W6 7PH
0207 603 1384

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 40% 71% £1,200 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 12 1 0 0 0 0 1 5
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Showed up and told that my flat was sold - asked to view different flats below the standard I requested...”

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Jun 23,2023
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By: 'Voyager Mouse'
Jun 23,2023
0 people found
this helpful

Unreliable agents,

A complaint email from yesterday's unsuccessful viewing.

Just following up to let people know that I requested a viewing 6 days ago for a specific flat, I was booked in alright and confirmed to see a flat with a ...
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“Amazing experience...”

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Aug 16,2021
Minithumbup
By: 'Andrea'
Aug 16,2021
0 people found
this helpful
I'm very happy with this agency, they did more that i was expecting, we contacted with them to see a property, the staff always were very kind and helpful with the process, to rent a property require a lot of documents and procedures and they ...
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“Beware Andreja Kmetovic in lettings west Kens......”

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Dec 17,2020
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By: 'Rachel'
Dec 17,2020
3 people found
this helpful

Beware Andreja in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court. Refused to give our tennant's a refund for overpaid rent (+1...
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“Worst experience...”

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Oct 22,2020
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By: 'Ralica'
Oct 22,2020
0 people found
this helpful
I don't even know from where to begin to express how awful of a relationship myself and my partner had with them. Here are just a few of the cases we had to go through with the extremely unreliable and unprofessional agent Andreja Kmetovic (branch ...
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“Rude and sarcastic via email on cancelling an appointment....”

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Aug 31,2019
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Punam
By: 'Punam'
Aug 31,2019
0 people found
this helpful
Only dealt with the Shepherds Bush branch for the first time. I cancelled an appointment for which the person I was dealing with over the phone replied by sending me a sarcastic and rude reply. I will avoid them in the future, so should you. ...
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“Barnard Marcus has managed my property for almost two years ......”

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Oct 10,2016
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By: 'holly'
Oct 10,2016
1 people found
this helpful
Barnard Marcus has managed my property for almost two years now. I've had a number of property managers which have not been satisfactory but my current manager Ellen Roberts has been great. Very helpful and organised. She always has a friendly manner and is very ...
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“Melissa has been extremely helpful in dealing with the property ......”

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Aug 19,2016
Minithumbup
By: 'tobym20'
Aug 19,2016
3 people found
this helpful
Melissa has been extremely helpful in dealing with the property management of our property in Shepherds Bush. She has responded to queries quickly and provided a good level of communication. We have had a bit of a challenging time with other account handlers who have ...
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“We have had excellent service from Melissa since she took ......”

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Jul 05,2016
Minithumbup
By: 'LCS'
Jul 05,2016
3 people found
this helpful
We have had excellent service from Melissa since she took over the management of our flat. She has kept us informed, notified us of any problems and then carried out any required action in a friendly and efficient way. As a landlord, it's also helpful ...
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“Ellen Roberts was the agent in charge of the management ......”

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Jun 30,2016
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By: 'ALD'
Jun 30,2016
5 people found
this helpful
Ellen Roberts was the agent in charge of the management of my London property for the past few months. I am very pleased with her friendly, punctual and very professional way in which she deals with all small and big matters which inevitably arise....
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“Ellen recently became responsible for the management of our four ......”

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Jun 30,2016
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By: 'J.'
Jun 30,2016
2 people found
this helpful
Ellen recently became responsible for the management of our four bedroomed house in Hammersmith. I have to say, prior to her taking over, I was becoming a little frustrated with the service we were receiving from this agent. Ellen immediately took hold of the situation. ...
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“I found Gisella to be very professional and at the ......”

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Sep 16,2014
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Giselle
By: 'Diya'
Sep 16,2014
3 people found
this helpful
I found Gisella to be very professional and at the same time friendly and attentive. She responded well to my questions and queries and paid attention to my needs and requirements. She managed to find me a place which fitted both my likes and budget ...
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Comment on agent fees
Reasonable
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“This agent was very helpfull with finding a house really ......”

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Apr 30,2014
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By: 'ines'
Apr 30,2014
1 people found
this helpful
This agent was very helpfull with finding a house really quickly for me to move in, because I came from abroad so I needed something that suited my needs and she found the perfect house in the small time she had....
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“nana was very welcoming and positive - great tour around ......”

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Apr 24,2014
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Nana
By: 'dan'
Apr 24,2014
0 people found
this helpful
nana was very welcoming and positive - great tour around the place upon 1st visit with good knowledge of the property and area - also happy for 2nd viewing ruby was very efficient in sending the documents etc...
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“Gisella guided me through renting my first property with patience ......”

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Apr 24,2014
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Giselle
By: 'A'
Apr 24,2014
0 people found
this helpful
Gisella guided me through renting my first property with patience and great advice. Made the experience a lot less stressful than it would otherwise have been...
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“Thank you Ruby, for taking care of our affairs so ......”

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Mar 31,2014
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Ruby
By: 'Wendy'
Mar 31,2014
0 people found
this helpful
Thank you Ruby, for taking care of our affairs so professionally, it is comforting to know good customer service still exists :-) Thank you Nana - you knew this was the right house for us :-)...
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“This is my first time letting a property in London. ......”

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Mar 27,2014
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Gareth
By: 'HL'
Mar 27,2014
0 people found
this helpful
This is my first time letting a property in London. Gareth's help has been invaluable during the entire process - he helped answer many of my novice questions, was very patient in all our dealings, helped me to furnish the apartment, and most importantly was ...
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“When I instructed Barnard Marcus to let my apartment Gisella ......”

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Mar 24,2014
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Giselle
By: 'Manoj'
Mar 24,2014
0 people found
this helpful
When I instructed Barnard Marcus to let my apartment Gisella acted on my instruction in professional manner and unlike the other agents she got a few applicants through the door and on the same day and within 24 hours of me instructing the agent she manage ...
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“Gisella was really nice, smiling and helpfulonly bad point concerns ......”

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Mar 19,2014
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Giselle
By: 'Maria'
Mar 19,2014
0 people found
this helpful
Gisella was really nice, smiling and helpful only bad point concerns the refund of the depposit which took too long...
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“I have been looking to rent a flat in west ......”

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Mar 18,2014
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Giselle
By: 'Teresa'
Mar 18,2014
0 people found
this helpful
I have been looking to rent a flat in west London and found Gisella to be extremely knowledgeable of the area, very hard working to find your perfect home and I would recommended Gisella and Barnard Marcus to friends and family. Unfortunately I did not ...
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“Giselle is very professional in her field,very concientious and "......”

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Mar 18,2014
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Giselle
By: 'Iana'
Mar 18,2014
0 people found
this helpful
Giselle is very professional in her field,very concientious and "get the job done attitude" she is a credit to the agency and i wish her to go from strength to strength....
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“I was very impressed with the service provided by Gisella ......”

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Mar 18,2014
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Giselle
By: 'M'
Mar 18,2014
0 people found
this helpful
I was very impressed with the service provided by Gisella Rappa. She came to our initial meeting fully prepared with comparable rental evidence, took the time to understand the type of tenant that I wanted for the flat and was realistic about the level of ...
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“Gisella is very competent and supportive. She helped me in ......”

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Mar 17,2014
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Giselle
By: 'Paola'
Mar 17,2014
0 people found
this helpful
Gisella is very competent and supportive. She helped me in finding an excellent flat and landlord, exactly what I was looking for. The all staff is very helpful and efficient....
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“On the whole the process with Barnard Marcus was good. ......”

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Oct 28,2013
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Giselle
By: 'H'
Oct 28,2013
0 people found
this helpful
On the whole the process with Barnard Marcus was good. Both Gareth House and Gisella Rappa were helpful and responded quite quickly to most of my inquiries. I would say Gisella went out of her way to help - especially on the day of the ...
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“Awful service. Called a number of times to sort out ......”

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Oct 26,2013
Minithumbdown
By: 'Rob'
Oct 26,2013
0 people found
this helpful
Awful service. Called a number of times to sort out an issue in the property and kept getting fobbed off. Poor customer service as both a landlord and tenant....
read full review
What agent could do to change your mind?
Lack of response to get things done.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Gareth House - Lettings Manager
Oct 30, 2013
View all comments (1)
Dear Sir or Madam. Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I am unsure of the property in question, if you could please contact me directly and I can look into this issue personally, My email is [email protected]. Kind regards Gareth House - Lettings Manager ...

“I would like to thank gareth and his team for ......”

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Oct 24,2013
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Gareth
By: 'Mr'
Oct 24,2013
0 people found
this helpful
I would like to thank gareth and his team for their honest and professional service. Having been advised initially on what would make a good buy to let investment this was then followed up by finding a tenant after we exchanged contracts and our new ...
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By: Gareth House - Lettings Manager
Oct 31, 2013
View all comments (1)
Dear Mr Grahame, Thank you very much for your kind words. We wish you the best of luck with your new tenants. Kind regards Gareth House ...

“Excellent client service,Gisella pay attention to customer needs,very ......”

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Oct 20,2013
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Giselle
By: 'Gisella'
Oct 20,2013
0 people found
this helpful
Excellent client service,Gisella pay attention to customer needs,very polite .I will use Barnard Marcus again and recommend the agent to friend....
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“Like other reviews said they blackmailed us to use their ......”

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Nov 20,2012
Minithumbdown
By: 'Nick'
Nov 20,2012
1 people found
this helpful
Like other reviews said they blackmailed us to use their own mortgage advisor or else would not put through our offer. I am considering suing....
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“THESE GUYS ARE SHOCKINGLY UNPROFESSIONAL!!!I am a cash buyer ......”

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Oct 29,2012
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By: 'William'
Oct 29,2012
0 people found
this helpful
THESE GUYS ARE SHOCKINGLY UNPROFESSIONAL!!! I am a cash buyer and I am looking for a property to buy. I became interested in one marketed by them and they said they would not show me the property unless I showed to them a bank statement ...
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What agent could do to change your mind?
To show me the property, which looked extremely nice, and then collect all the necessary information to make a solid offer to their client
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By: straight talker
Jan 03, 2013
View all comments (1)
It's all to do with complying with the new laws withregard to money laundering; you will find that the same applies when making a cash offer to buy a new buildhome just the same. It is basically an initial declaration of legitimate funding to buy the property. NO fault on the part of the Estate Agent here. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Barnard Marcus, London W6 7PH



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