100% sales valuation accuracy
50% sales fee satisfaction
Oct 25,2013
Oct 25,2013
1
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this helpful
We found the initial marketing advice very good and we felt confident in Park and Bailey. Our house sale was agreed very quickly after going on the market which was helped by the proactive team, however we felt that Sheila was too keen to close the deal and was rather pushy with us to accept a lower offer, rather than trying to get the best deal for us. She was efficient in dealing with the agreed sale though until it was passed on to Ginette Brondson of the sale progression team in Caterham.
Park and Bailey recommended 'their' conveyancy firm - which is actually just Premier Property Lawyers. Read a few of their reviews to get an idea of what they are like! You deal with an administrator rather than a solicitor for the majority of the sale. We were unhappy with our conveyancy experience and changed solicitors. The only reason Park and bailey recommend them is because they receive money when they refer clients to the firm. It's a shame they are more concerned about making money than about providing an excellent service.
After we were passed on to the sales progression team we instigated most communication and did not feel that the Ginette was proactive in the sale progression. We had to keep e-mailing and phoning to find out or encourage progress. We were, in the end, disappointed with our Park and Bailey experience.
Park and Bailey recommended 'their' conveyancy firm - which is actually just Premier Property Lawyers. Read a few of their reviews to get an idea of what they are like! You deal with an administrator rather than a solicitor for the majority of the sale. We were unhappy with our conveyancy experience and changed solicitors. The only reason Park and bailey recommend them is because they receive money when they refer clients to the firm. It's a shame they are more concerned about making money than about providing an excellent service.
After we were passed on to the sales progression team we instigated most communication and did not feel that the Ginette was proactive in the sale progression. We had to keep e-mailing and phoning to find out or encourage progress. We were, in the end, disappointed with our Park and Bailey experience.
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Dec 19, 2013
Many thanks for taking the time to explain your frustration and where you felt the service level fell short of what was expected We take all comments seriously and endeavour to improve wherever possible. Whilst I fully understand your frustration, having reviewed the file, we achieved nearly 98% of the asking price and worked hard to generate interest on your property and feel we were proactive in doing this - we can only achieve of course what the market is willing to pay. With regards to Park & Conveyancing, we do indeed receive a fee but this is secondary to their business model which offers a no-sale no-fee, longer opening hours and also offer competitive charges. We are of course sorry that their service levels fell short of your expectations but would respectfully point out that there was a sudden surge in transactions which left many firms short staffed and under severe pressure. We are pleased to report that this has now been resolved and we are also offering alternative recommendations in order to allow customers to compare price and service accordingly. We very much hope you have settled into your new home and that you have a peaceful and enjoyable Christmas.
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Latest Reviews
20th Dec 2022
reviewed by 'Luke Charles'
27th May 2021
reviewed by 'Seller in Coulsdon'
13th Dec 2020
reviewed by 'Lydia'
23rd Apr 2014
reviewed by 'P'
16th Apr 2014
reviewed by 'Happy'
25th Oct 2013
reviewed by 'E'
Opening Hours
Address
Park & Bailey
150\/152 Brighton Road
Coulsdon
Greater London
CR5 2YQ
020 8763 8060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £525,000 | £750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 6 | 2 | 4 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 20,2022
Dec 20,2022
1
people found
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I would not recommend using these agents to buy or sell. I would never buy a property from these agents, nor sell a property to anyone involved with these agents again. They are not transparent, lack of clear communication and are willing to have you ...
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May 27,2021
May 27,2021
0
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We have recently sold two properties through Park and Bailey in Coulsdon and the team were proactive in helping to get both sales over the line. Professional and courteous at all times and helped to secure both sales at a good price and in a ...
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Dec 13,2020
Dec 13,2020
1
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Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been ...
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Dec 16, 2020
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We are sorry to receive your complaint and have responded to your complaint in more detail via email. We requested access for viewing for you but our clients are not easy to reach and had taken time to come back to us, after all, we want to sell the home and arrange viewings. We completely understand your frustration but as estate agents acting for our clients we have a legal duty to all offers up until exchange of contracts, regardless. We cannot withhold offers which had we done so, could ...
Apr 23,2014
Apr 23,2014
0
people found
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Great service from start to the end of process. Ginette went the extra mile on more than one occasion, making the process of buying the property as seamless as possible. Would recommend and use Park & Bailey again on the back of this experience....
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Apr 16,2014
Apr 16,2014
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I started out using another agent, lured in by false price promises despite using Park & Bailey before and getting an excellent service. How wrong I was to even have tried another agent, the service I got from Hadley, Sheila and the team was second to ...
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Oct 25,2013
Oct 25,2013
1
people found
this helpful
this helpful
We found the initial marketing advice very good and we felt confident in Park and Bailey. Our house sale was agreed very quickly after going on the market which was helped by the proactive team, however we felt that Sheila was too keen to close ...
read full review
read full review
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Yes
Dec 19, 2013
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(1)
Many thanks for taking the time to explain your frustration and where you felt the service level fell short of what was expected We take all comments seriously and endeavour to improve wherever possible. Whilst I fully understand your frustration, having reviewed the file, we achieved nearly 98% of the asking price and worked hard to generate interest on your property and feel we were proactive in doing this - we can only achieve of course what the market is willing to pay. With regards to Pa ...
Aug 09,2013
Aug 09,2013
1
people found
this helpful
this helpful
We received good advice regarding the marketing of our property and realistic pricing guide in what I felt to be a difficult market to judge. As luck would have it our buyers approached us directly as they were known to us and this happened soon ...
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May 16,2013
May 16,2013
1
people found
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The Park and Bailey team including Sheila and Jack at Coulsdon have been absolutely great from start to finish.
The team really did do their very best to make our sale go through and this was a little difficult.
Ginette was especially great after the ...
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Jun 07,2012
Jun 07,2012
1
people found
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this helpful
Helpful, supportive, highly recommended, quality team....
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May 23,2012
May 23,2012
1
people found
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this helpful
I have found the service provided by Hadley Lyas, Coulsdon branch, in selling my property, and subsequently Ginette Bronsdon, Caterham on the Hill, in progressing the sale through to contract exchange, to be excellent. Both were very professional and provided (despite a potential conflict of ...
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Dec 14,2011
Dec 14,2011
1
people found
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this helpful
We purchased a property with Park and Bailey, Coulsdon. If it were not for Ginette Brondson's help and care the whole deal could have fallen down at the last fence....
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Jun 25,2010
Jun 25,2010
1
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Outstanding service....
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May 12,2010
May 12,2010
0
people found
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Most impressed with the helpfulness of Gill of Coulsdon branch and especially Ginnette of sales progression team with continuous updating of how a difficult chain was progressing. After 6 months of sofa surfing I'm no longer going to be n.f.a.. Whoopee!...
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