Envisage Sales & Lettings Ltd
Coventry, CV1
3.9/5, 85 reviews
68% recommended
44% sales valuation accuracy
33% sales fee satisfaction
80% lettings valuation accuracy
75% lettings fee satisfaction

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“Longish review, if you only read some make sure you ......”

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Oct 25,2013
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Steve Shergill
By: 'Ed'
Oct 25,2013
2 people found
this helpful
Longish review, if you only read some make sure you read the last paragraph!

Rented with Envisage last academic year, 2012/2013. Initial service when looking at properties and when signing up for a place was good and professional. The initial admin fee to pay on signing up is a lot, plus having to pay deposit and the first months rent in advance all in cash was quite surprising.

However, service did go down in quality quite quickly once we moved in; fridge didn't work when we got there and shower broke soon after, both taking a number of weeks and phone calls to get repaired/fixed. The shower again broke near the end of our tenancy and was never repaired before we left. They did always check with us about arranging house viewings but were often late or didn't show up altogether for the viewing which can be frustrating when waiting in. They didn't actually have one the necessary keys to enter to the property for viewings when we were out so it was up to us to get a new key cut, leave the house partially unlocked, leave the key out for them to find so they could get in for future viewings. Just very unprofessional.

Although my biggest issue was after we finished the tenancy completely. As I mentioned we payed the first months rent in advance when signing up, fair enough. They also asked us to set up a standing order to pay the rent, also fair enough. However, the standing order was quarterly and set up on the second month of the tenancy. Therefore, the standing order went out 4 times paying for 12 months rent but we had also payed 1 month in advance to begin with. So we ended up paying 13 months of rent for a 12 month contract. Fairness to Envisage, when I did spot this (2 months after we left the house) they did repay the money for the extra months rent we payed. This may be a problem they have overlooked or not but I imagine they use the same system for rent payment for all tenants and if I didn't notice this issue myself I may have never got that money back. So to any future, current or previous tenants of Envisage go check back and see if you did over pay by a month and I am sure Envisage will be prepared to pay back that money if you did.

Ohh but minus a £10 admin fee for doing the transfer ...........
What agent could do to change your mind?
Change your rent payment system, maybe set up a standing order for every month so you don't overcharge people. Just get more professional.
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Latest Reviews

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5th Nov 2024
reviewed by 'J'
“Nisha provided excellent customer service and maintained amazing communications with me throughout my whole 12 month tenancy. Great asset to the ......”
3rd Oct 2024
reviewed by 'Sef Ws'
“She is a very patient and she responds my questions very quickly ....”
17th Sep 2024
reviewed by 'Paul'
“Very supportive, thorough and prompt. Much appreciated and an excellent service....”
15th Sep 2024
reviewed by 'Caitlin'
“Stayed here for 2 years, and one of the main things that kept me there was the landlord Steve and Nisha ......”
15th Sep 2024
reviewed by 'Tenant'
“Nisha was an amazing manager. She always smiled and remembered everyone's names. She even offered to help me move my ......”
10th Sep 2024
reviewed by 'Flat 16'
“Excellent customer service throughout my entire 12month tenancy from Nisha, was extremely helpful, polite, professional and kind. Would go the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Envisage Sales & Lettings Ltd
89c Far Gosford Street
Coventry
West Midlands
CV1 5EA
02476470440

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 44% 33% £0 £0
Lettings 80% 75% £400 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 48 24 0 0 1 0 2 3
Areas covered
  • CV1
  • Coventry
  • Cv6
  • Cv2
  • Bedworth
  • Cv7
  • Cv3
  • Cv4
  • Cv5
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Nov 05,2024
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Nisha provided excellent customer service and maintained amazing communications with me throughout my whole 12 month tenancy. Great asset to the team as well as being a bubbly joyful character. Always know I can count on her, her professionalism and work ethic cannot go unnoticed without ...
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Oct 03,2024
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“Excellent...”

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Sep 17,2024
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Sep 17,2024
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Very supportive, thorough and prompt. Much appreciated and an excellent service....
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“Stayed here for 2 years, and one of the main ......”

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Steve
By: 'Caitlin'
Sep 15,2024
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Stayed here for 2 years, and one of the main things that kept me there was the landlord Steve and Nisha and Simon, they are such amazing helpful people....
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“Great Manager and Location...”

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Sep 15,2024
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Sep 15,2024
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Nisha was an amazing manager. She always smiled and remembered everyone's names. She even offered to help me move my things when I was struggling. Location is also good, close to Tesco and Aldi as well as a good distance from the University of Warwick....
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“Excellent customer service throughout my enti......”

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Sep 10,2024
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Excellent customer service throughout my entire 12month tenancy from Nisha, was extremely helpful, polite, professional and kind. Would go the extra mile to ensure my entire tenancy period was smooth and would even help with any enquiry I had about the property. I would like ...
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“Good accommodation that met my needs for a 12......”

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Aug 26,2024
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Aug 26,2024
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Aug 20,2024
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This is the property we rented in the UK as our first flat to live. And that was the best decision we took. This place is a really nice and a quiet place even though this is 50 bed room apartment. We have 2 communal areas that ...
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Aug 19,2024
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The property manager is helpful, efficient communications via email and in-person....
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“I lived at Signature Student Living for nearly a year ......”

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Aug 16,2024
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Aug 16,2024
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I lived at Signature Student Living for nearly a year and found the overall experience positive. While the room was comfortable, a better mattress would have enhanced my sleep quality. The shared kitchen was excellent, and the common areas were always clean and well-maintained, creating ...
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“Very good landlords/admin. Patient and lenien......”

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Aug 13,2024
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“Envisage Sales and Lettings has been a wonder......”

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May 31,2024
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May 31,2024
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Envisage Sales and Lettings has been a wonderful partner in progress. They were supportive from the first day we stepped our feet into their office, from a friendly customer service, administrative team, letting team, maintenance and the legal team. They weee quite prompt in responding ...
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“I have been a tenant at Signature Studio Livi......”

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Feb 15,2024
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Feb 15,2024
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I have been a tenant at Signature Studio Living for 2 years now and I am very pleased with the service, management and security . The building and studio are well designed, spacious and especially suitable for a student or professional. The property manager Nisha is kind ...
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“Excellent Building and Staff Support...”

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Feb 08,2024
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By: 'LKW'
Feb 08,2024
0 people found
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I have been a tenant since 2020, and I am extremely happy with the service I have received during my time living here. The building is well-designed and maintained, close to many local amenities. It's facilities for disabled tenants were the primary draw for me. As ...
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“I stayed at Humber Avenue for a couple of mon......”

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Jan 11,2024
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I stayed at Humber Avenue for a couple of months and I would describe my stay as amazing. The Property Manager, Nisha, was always available to assist, provided quick responses and solutions to requests and communicated effectively whenever something came up. Also, security in the ...
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“Signature student living provided a wonderful......”

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Nov 13,2023
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“Best service...”

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Oct 27,2023
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By: 'Kitae Kim'
Oct 27,2023
0 people found
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Thanks to Envisage and the manager, I had a great time in the house. They always tried to consider my circumstances and accept my demands. I sincerely appreciate their hard work and hope to receive their service again one day....
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“Review of Signature Student Living...”

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Oct 13,2023
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The property locates next to the shopping center and warwick campus, which is good, but the separated cold and hot water taps are in convenient, and there isn't a parcel receiving room, which also causes some inconvenience, because you have to be in when a ...
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“I really had a nice stay. The agents have bee......”

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Oct 11,2023
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By: 'Lisa'
Oct 11,2023
0 people found
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I really had a nice stay. The agents have been very helpful and friendly from the day l started looking for a place to stay whilst l was still outside the country. It was a hustle but they were patient. I have no complaint at ...
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“I really thank you for Nisha's help this year......”

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Sep 27,2023
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Nisha
By: 'Hu'
Sep 27,2023
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I really thank you for Nisha's help this year. She is such a beautiful and nice woman. Wish she a successful career and a pleasant life....
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“Nisha was always very kind and keen to help i......”

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Sep 25,2023
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Nisha
By: 'Camila'
Sep 25,2023
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Nisha was always very kind and keen to help in every enquiry presented. The overall service was very good. She replied emails back quickly and deligent. I recommend her highly....
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“Nisha was great and professional. She helped ......”

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Sep 12,2023
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Nisha
By: 'Syed'
Sep 12,2023
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Nisha was great and professional. She helped me with anything that came up and made my tenancy easier....
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“Nisha was really helpful throughout the proce......”

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Aug 17,2023
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Nisha
By: 'Aastha'
Aug 17,2023
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Nisha was really helpful throughout the process and available for whatever help required....
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“I had an excellent experience with Nisha Pars......”

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Aug 11,2023
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Nisha
By: 'Fida Kuzhiyancheri'
Aug 11,2023
0 people found
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I had an excellent experience with Nisha Parshad who was the Property Manager of the property at 2 Welland Road when I was a tenant there. She was always considerate, polite, patient and kind to me. I was new to the UK and had little experience ...
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“Thank you Envisage for the great service. My ......”

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Aug 07,2023
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Nisha
By: 'Zam'
Aug 07,2023
0 people found
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Thank you Envisage for the great service. My partner and I rented a flat in Signature Studio Living, and we were impressed with the modern and clean facilities. Nisha, the property manager, was exceptionally kind and always quick to respond to any inquiries or maintenance ...
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“Thank you ESL, I stayed at Signature studios ......”

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Jul 24,2023
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Nisha
By: 'Munya'
Jul 24,2023
0 people found
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Thank you ESL, I stayed at Signature studios and it was great. Modern day facilities and very clean. @Nisha Parshad, what an awesome landlord. Thank you for the magnificent hospitality and the comfort of knowing that you are always available....
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“The whole experience...”

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Jul 17,2023
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Nisha
By: 'Chloe'
Jul 17,2023
0 people found
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I have just finished renting at signature studio flats. This was a perfect place for me to get back on my feet. From start to finish I have been very comfortable. Although I ended my tenancy early Nisha Parshad has kept me fully updated and ...
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“I felt comfortable when I lived in Signature ......”

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Jun 09,2023
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Nisha
By: 'Zhongke'
Jun 09,2023
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I felt comfortable when I lived in Signature Student Living, and the manager is very nice....
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“Nisha the property manager was so helpful......”

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May 17,2023
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Nisha
By: 'S'
May 17,2023
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Nisha the property manager was so helpful with any issues that arose during my stay with Envisage lettings and I felt my voice was heard and resolution was made. Thank you....
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“I enjoyed my time at Signature Studio. They w......”

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Apr 19,2023
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Alkejd
By: 'MK'
Apr 19,2023
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I enjoyed my time at Signature Studio. They were flexible with the rental contracts which was ideal for me. The rooms are bigger than most studios in Coventry. Shout-out to Nisha and Alk for their excellent service/support....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:42 AM 05/04/2017 by

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