80% lettings valuation accuracy
71% lettings fee satisfaction
Oct 09,2013
Oct 09,2013
4
people found
this helpful
this helpful
When I moved into the property I was assured that the carpet had been cleaned even though they looked dirty to me and six months later I was charged £80 for the inconvenience of cleaning the carpets that where in the same condition as when I moved in. The apartment was a mold trap a lot of my stuff developed mold and an had to be thrown away, the washing machine broke and I was told it was my responsibility to fix it only after finding out that it wasn't did they accept responsibility. From the very first day The boiler kept braking down and I had to take the day off on no less that 5 occasions to wait in for the boiler repair man.outside the window the double glazed windows where so poorly fitted that all the noise of the traffic outside would keep me awake and at four in the morning i would be awoken by the sound of a large van rattling the manhole covers as it drove past.one last thing a blind in the kitchen was broken when I moved in which I fixed by getting a bigger screw and wall plug, when I moved out they tried to charge me for breaking it, this was the absolute last straw.
I moved out as soon as my six month contract was up... very disappointed with this agent for letting out such a poorly maintained property and for giving such a poor service. steer well clear.
I moved out as soon as my six month contract was up... very disappointed with this agent for letting out such a poorly maintained property and for giving such a poor service. steer well clear.
What agent could do to change your mind?
buck up your idea'sAttached Filesnbsp;
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Jan 11, 2016
I have only just seen this "review". As the tenant is anonymous I do not know which property of the hundreds we let and manage this is or who the tenant was. All carpets are cleaned prior to tenancies starting. Clearly no-one is going to bother to leave good comments on a website like this and with no proper right of reply by the agent it gives a totally inaccurate view of our service. We have been in business for 20 years. Since 2007 not one of our managed tenancies has ended in a dispute with the Tenancy Deposit Scheme which is an almost unique situation and shows the care we take to ensure that all parties are happy at the end of tenancies. If you have a complaint then talk to us about it and do not resort to this website.
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Latest Reviews
26th May 2023
reviewed by 'Charles Dee'
15th Dec 2020
reviewed by 'Sylvia'
16th Aug 2019
reviewed by 'Rosamund'
14th Aug 2019
reviewed by 'Deborah'
3rd May 2018
reviewed by 'Sylvia'
25th Feb 2016
reviewed by 'locallassie'
Opening Hours
Address
Duke Letting and Property Management
94B High Street
Uckfield
East Sussex
TN22 1PU
01825 76486
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 71% | £625 | £1,195 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 26,2023
May 26,2023
0
people found
this helpful
this helpful
Focused solely on quick wins. If you fit their criteria - ideally unmarried young professional you're in. Otherwise watch out. They are amateur and their practices are suspect....
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Jun 06, 2023
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(1)
Sorry to hear you were not happy with the service you received. We act on behalf of our Landlords and their instructions for the tenants they would like in their property. We send out an email asking questions to ascertain what prospective tenants are looking for so as not to waste anyone's time. ...
Dec 15,2020
Dec 15,2020
0
people found
this helpful
this helpful
Once again used Duke Letting and was as ever impressed with their attention to detail and professional approach in letting our property. Many, Many thanks to Rod and his very good team....
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Aug 16,2019
Aug 16,2019
0
people found
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Duke Letting have rented out my property for over 20 years.
They have been very efficient in dealing with all the Landlord legal requirements and necessary certification.
They notify me when repairs or replacements are required and organise these on my behalf.
Their staff have always ...
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Aug 14,2019
Aug 14,2019
0
people found
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this helpful
I have been a tenant of Duke letting for 11years and have always found the staff to be friendly and helpful. Any problems have been sorted out swiftly and to a very high standard....
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May 03,2018
May 03,2018
1
people found
this helpful
this helpful
Duke Letting have recently let a property for me on behalf of my friend who lives abroad.
Their attention to detail and service provided was excellent and the process was smooth from start to finish.
Would highly recommend this agent and would use them again....
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Comment on agent fees
Agent Fees good
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Feb 25,2016
Feb 25,2016
5
people found
this helpful
this helpful
Dealing with this agent is a truly bizarre and awful experience. The office is run by very rude and condescending ladies (remind you of the most inept and hateful teacher you ever had). The service is slow, unprofessional and lazy (playing with mobiles during appointments, ...
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Mar 07, 2017
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My apologies if you found that you did not get on with our staff. We have been letting and managing properties in Uckfield and the area for over 20 years and get many testimonials praising our work. Sometimes things don't go your way and referencing takes longer than you expect and this may feel like we are acting slowly but in fact it is showing that we acting professionally on behalf of the landlord. Do please call in and discuss this if you would like. ...
Jun 18,2014
Jun 18,2014
4
people found
this helpful
this helpful
The worst estate agents I have ever dealt with. Enquired multiple times through RightMove regarding a particular property. Not once did I get a response. They then reduced the price of the property I was interested in, despite the fact I was trying to rent ...
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What agent could do to change your mind?
Answer your enquiries. Stop victimising people. Tell landlords whose prices you reduce; why - you don't answer enquiries.Attached Filesnbsp;
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Jan 11, 2016
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Since this "review" was left anonymously I have no idea who this person was but it is very likely that we simply did not have a property that was right for them. As for the comment "we do not cater for people like you". Does that seem likely, or is it more likely that we said "we do not have anything for you at the moment" or "the landlord of this property does not allow pets/benefits claimants/children/ unemployed/low paid workers or any of the above. We are agents and it is not us who decides ...
Oct 09,2013
Oct 09,2013
4
people found
this helpful
this helpful
When I moved into the property I was assured that the carpet had been cleaned even though they looked dirty to me and six months later I was charged £80 for the inconvenience of cleaning the carpets that where in the same condition as when I ...
read full review
read full review
What agent could do to change your mind?
buck up your idea'sAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 11, 2016
View all comments
(1)
I have only just seen this "review". As the tenant is anonymous I do not know which property of the hundreds we let and manage this is or who the tenant was. All carpets are cleaned prior to tenancies starting. Clearly no-one is going to bother to leave good comments on a website like this and with no proper right of reply by the agent it gives a totally inaccurate view of our service. We have been in business for 20 years. Since 2007 not one of our managed tenancies has ended in a dispute with ...
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