0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 10,2013
Oct 10,2013
0
people found
this helpful
this helpful
I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included:
- not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months
- unanswered emails and enquiries
- very rude behaviour (When I emailed this week to enquire what my deposit amount had been, a member of staff responded: "do you know what deposit you paid?")
- improper use of the Tenancy Deposit Scheme (deposits were not returned from the agency at the end of the tenancy, but were required to be paid in cash from the incoming tenant to the individual leaving the house. I was advised over the telephone that the TDS was only registered in one person name, and that would be the person who first moved into the property.)
- violations of the Data Protection Act (I was emailed a copy of another tenants personal ID and contact information)
- general incompetance (Upon calling to complain about the above issues, I was told by a member of staff that the agency does not normally let shared properties and does not know how to manage them.)
Whether you are a tenant seeking a property or a landlord with a property to let, I would recommend steering well clear of this agency.
- not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months
- unanswered emails and enquiries
- very rude behaviour (When I emailed this week to enquire what my deposit amount had been, a member of staff responded: "do you know what deposit you paid?")
- improper use of the Tenancy Deposit Scheme (deposits were not returned from the agency at the end of the tenancy, but were required to be paid in cash from the incoming tenant to the individual leaving the house. I was advised over the telephone that the TDS was only registered in one person name, and that would be the person who first moved into the property.)
- violations of the Data Protection Act (I was emailed a copy of another tenants personal ID and contact information)
- general incompetance (Upon calling to complain about the above issues, I was told by a member of staff that the agency does not normally let shared properties and does not know how to manage them.)
Whether you are a tenant seeking a property or a landlord with a property to let, I would recommend steering well clear of this agency.
What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast "aspersions on [my] character" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant's personal information with others)Attached Filesnbsp;
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Latest Reviews
28th Apr 2017
reviewed by 'Leila'
Opening Hours
Address
Squarefoot Estate Agents
49 Windsor road
Penarth
South Glamorgan
CF64 1JE
02920 990088
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,734 | £1,734 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 28,2017
Apr 28,2017
1
people found
this helpful
this helpful
They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty ...
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Oct 10,2013
Oct 10,2013
0
people found
this helpful
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I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included:
- not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months
...
read full review
read full review
What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast "aspersions on [my] character" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant's personal information with others)Attached Filesnbsp;
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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