0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 22,2013
Oct 22,2013
4
people found
this helpful
this helpful
Very poor experience with estate agents. Completely different experience when dealing with other firms. They offered a valuation but almost immediately stressed the need to drop the price. It felt that they valued the property at 'x' to get the business then to drop to get a quick sale. Areas of advertising and marketing were removed without informing us including the statement, 'no-one looks at Zoopla!'
Telephone calls to prospective buyers were misrepresented in that an offer had already been made which wasn't relayed to us, instead we received a call saying, 'if you'd accept 'x' I'll call them and see if they're interested'. They later got their stories mixed up which proved this.
Contact ceased for several months with estate agents not making 'keeping in touch' calls. When contact was made staff were rude and difficult to deal with. Once they had the business they seemed to forget who they were representing and who the customer was.
Problems with timing of completion on behalf of our buyer were misrepresented on the phone with threats of our buyer to pull out if we didn't complete by a certain time. We later learned that conversations had taken place with our buyer several days earlier and the 'urgency' was kept from us for days. In discussions with the estate agents whose property we were buying we were informed of conversations with FH that had resolved some issues which were never relayed to us by FH. When FH told us of potential problems we requested they called us back when they had spoken to our buyer. They consistently never called us back.
On the day of the sale they were aware of issues but never called to see if all was okay. They never expressed gratitude for the business or sought feedback.
Compared to the estate agent whose marketed property we bought the experience was night and day.
Telephone calls to prospective buyers were misrepresented in that an offer had already been made which wasn't relayed to us, instead we received a call saying, 'if you'd accept 'x' I'll call them and see if they're interested'. They later got their stories mixed up which proved this.
Contact ceased for several months with estate agents not making 'keeping in touch' calls. When contact was made staff were rude and difficult to deal with. Once they had the business they seemed to forget who they were representing and who the customer was.
Problems with timing of completion on behalf of our buyer were misrepresented on the phone with threats of our buyer to pull out if we didn't complete by a certain time. We later learned that conversations had taken place with our buyer several days earlier and the 'urgency' was kept from us for days. In discussions with the estate agents whose property we were buying we were informed of conversations with FH that had resolved some issues which were never relayed to us by FH. When FH told us of potential problems we requested they called us back when they had spoken to our buyer. They consistently never called us back.
On the day of the sale they were aware of issues but never called to see if all was okay. They never expressed gratitude for the business or sought feedback.
Compared to the estate agent whose marketed property we bought the experience was night and day.
What agent could do to change your mind?
Tell the truth Update customers when requestedAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Feb 2020
reviewed by 'Jason'
9th Aug 2019
reviewed by 'JohnR'
12th Jun 2015
reviewed by 'Caroline'
19th May 2010
reviewed by 'dotty'
Opening Hours
Address
Farrell Heyworth
201 Station Road
Bamber Bridge
Lancashire
PR5 6LB
01772 628054
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £330,000 | £330,000 |
| Lettings | 100% | 99% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 19,2020
Feb 19,2020
7
people found
this helpful
this helpful
Just awful. We have asked them to take our house off sale for over 4 weeks as it’s sold and it’s still up for sale online....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2019
Nov 01,2019
0
people found
this helpful
this helpful
Great team very helpful and professional. Excellent advice on my rental many thanks Nicola outstanding job would highly recommend again thanks...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2019
Aug 09,2019
0
people found
this helpful
this helpful
I’ve bought and sold many properties all over the UK, So when I was looking to find an agent to value my property in Bamber Bridge I asked for recommendations. My sister recommended Alison Whiteside after she and her husband had recently completed on ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2015
Jun 12,2015
4
people found
this helpful
this helpful
I have moved out of a property nearly 2 weeks ago and am really dissatisfied with the service I have received. I have contacted farrell heyworth every day to be told they will ring me back but nobody ever does. They easily took my money but ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12, 2015
View all comments
(1)
Dear Caroline,
I'm sorry to hear that you are dissatisfied with the service you have received from our lettings department.
All of our managed properties are subject to an inventory check, by our staff, both before a tenants moves into a property and once the tenancy comes to an end. If, following these checks a managed property requires any repairs or maintenance we are contractually obliged to retain the clients deposit until the matter has been resolved.
It is necessary to carry ...
Oct 22,2013
Oct 22,2013
4
people found
this helpful
this helpful
Very poor experience with estate agents. Completely different experience when dealing with other firms. They offered a valuation but almost immediately stressed the need to drop the price. It felt that they valued the property at 'x' to get the business then to drop to ...
read full review
read full review
What agent could do to change your mind?
Tell the truth Update customers when requestedAttached Filesnbsp;
Was this helpful?
Yes
Yes
May 19,2010
May 19,2010
0
people found
this helpful
this helpful
Thank you very much for all your continuous efforts relating to my purchase. I would not hesitate in recommending your services to family and friends....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
