86% lettings valuation accuracy
90% lettings fee satisfaction
Oct 22,2013
Oct 22,2013
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Where to start? I began renting a property through Manning Stainton in January 2013 from their Morley office with John Sheader as my ¢â‚¬ËœProperty Manager'. It is by far the biggest mistake myself and my partner have ever made- So much that we decided to buy a house as opposed to ever renting again and this was our first rental property.
To begin with the property was advertised as ready to move in, this was in Dec 2012 and we moved in in Jan 13. The property itself was completed to an extremely high standard and we were very pleased. However the apartment building itself was not. By far the most annoying experience was on the day we moved in when we discovered that there was no locks on the main entrances to the building and no intercom (as this was being handmade in Italy) as a result of this the landlord has appointed a security guard to secure the building ¢â‚¬â€œ by this I mean he propped up the doors with would and bolted the main entrance, we had to ask him to leave. We reported this to Manning Stainton and it took well over a week to resolve. This was just a taste of what was to come.
The service received from Manning during our 10 month tenancy was terrible. Reporting the simplest of issues was tiresome and they were rarely resolved ¢â‚¬â€œ we had a leaking sink for 10 months. I would estimate we had to ring the property manager at least four times a week; although this was often a waste of time as we never got the response we needed.
Several of the tenants enjoyed smoking cannabis in the underground car park of the building ¢â‚¬â€œ We reported this on several occasion but the issue was never resolved ¢â‚¬â€œ Basically it was out of their hands.
As was the situation were our car was vandalised; we reported the issue and never ever came of it. Whenever an issue was raised with the property manager we generally had to chase him for a response ¢â‚¬â€œ that's if they would even pick up the phone. Most times we would have to copy in his manager to ensure any emails were responded to. On several occasion we would have to phone the rental office and ask to be put through to the main office just so we could get hold of someone.
In the end we had had enough; anything we reported was generally ignored or not taken seriously ¢â‚¬â€œ I understand the difficult position they are in; it is generally the landlord the makes the decision. However once the landlord had decided to end our tenancy I finally got the chance to meet him (nice bloke) however he informed me that most of the issues we had raised (drugs being taken by tenants in the communal areas, kids taking drugs in the car park, vandalism, verbal abuse from other tenants) he was blissfully unaware of ¢â‚¬â€œ I doubt the issues ever made it through.
Now it has been 20 days since the end of my tenancy and 6 days ago the landlord agreed to a full refund of the deposit ¢â‚¬â€œ however I have been informed today they Manning have only just (today) started the transfer of the money ¢â‚¬â€œ 6 days after it was agreed. Even know when we don't have to deal with them; we are still suffering from their inadequacies. Usually I wouldn't write a review but the deposit was the last straw; we feel extremely let down by Manning Stainton lettings.
However I would like to point out that we decided to purchase our house through Manning Stainton and I am pleased to say that we received an excellent service from them. If you're buying a house I would recommend them. If your renting ¢â‚¬â€œ I would recommend buying a house.
To begin with the property was advertised as ready to move in, this was in Dec 2012 and we moved in in Jan 13. The property itself was completed to an extremely high standard and we were very pleased. However the apartment building itself was not. By far the most annoying experience was on the day we moved in when we discovered that there was no locks on the main entrances to the building and no intercom (as this was being handmade in Italy) as a result of this the landlord has appointed a security guard to secure the building ¢â‚¬â€œ by this I mean he propped up the doors with would and bolted the main entrance, we had to ask him to leave. We reported this to Manning Stainton and it took well over a week to resolve. This was just a taste of what was to come.
The service received from Manning during our 10 month tenancy was terrible. Reporting the simplest of issues was tiresome and they were rarely resolved ¢â‚¬â€œ we had a leaking sink for 10 months. I would estimate we had to ring the property manager at least four times a week; although this was often a waste of time as we never got the response we needed.
Several of the tenants enjoyed smoking cannabis in the underground car park of the building ¢â‚¬â€œ We reported this on several occasion but the issue was never resolved ¢â‚¬â€œ Basically it was out of their hands.
As was the situation were our car was vandalised; we reported the issue and never ever came of it. Whenever an issue was raised with the property manager we generally had to chase him for a response ¢â‚¬â€œ that's if they would even pick up the phone. Most times we would have to copy in his manager to ensure any emails were responded to. On several occasion we would have to phone the rental office and ask to be put through to the main office just so we could get hold of someone.
In the end we had had enough; anything we reported was generally ignored or not taken seriously ¢â‚¬â€œ I understand the difficult position they are in; it is generally the landlord the makes the decision. However once the landlord had decided to end our tenancy I finally got the chance to meet him (nice bloke) however he informed me that most of the issues we had raised (drugs being taken by tenants in the communal areas, kids taking drugs in the car park, vandalism, verbal abuse from other tenants) he was blissfully unaware of ¢â‚¬â€œ I doubt the issues ever made it through.
Now it has been 20 days since the end of my tenancy and 6 days ago the landlord agreed to a full refund of the deposit ¢â‚¬â€œ however I have been informed today they Manning have only just (today) started the transfer of the money ¢â‚¬â€œ 6 days after it was agreed. Even know when we don't have to deal with them; we are still suffering from their inadequacies. Usually I wouldn't write a review but the deposit was the last straw; we feel extremely let down by Manning Stainton lettings.
However I would like to point out that we decided to purchase our house through Manning Stainton and I am pleased to say that we received an excellent service from them. If you're buying a house I would recommend them. If your renting ¢â‚¬â€œ I would recommend buying a house.
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Address
Manning Stainton
9 Allerton Avenue
Moortown,Leeds
West Yorkshire
LS17 6RE
0113 236 9888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 86% | 90% | £350 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 498 | 8 | 565 | 27 | 7 | 0 | 6 | 0 | 31 | 3 |
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Manning Stainton wasted our time on three separate occasions when viewing a property with them.
We arranged to view this property on a Saturday initially and made the hour long bus journey to it. When we arrived at the property, the letting agent was unable ...
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Jun 28,2024
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Since John has taken over management of my properties, nothing is too much trouble, and any issues are quickly in hand. He has a contractor for anything & everything. Great practical property/construction knowledge. No matter what the challenge, a fix is soon found. I've never ...
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Jun 22,2024
Jun 22,2024
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Poor, lies, rudeness & a whole lot more.
Disgusting zero service estate agent.
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A few but ...
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Mar 11,2024
Mar 11,2024
1
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The most awful, should crushing, mentally nauseating experience ever. She lied and gaslit me and my husband into thinking we didn't request for something we actually tree requested. She shouted at me on the phone because I asked her to fix something with a legal ...
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Jun 16,2023
Jun 16,2023
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The Manning Stainton team has been incredibly helpful during my time at the property. I have rented from them for the past 12 months and they have always been very quick to respond to my queries. In particular, Taleb Almohammad has provided an exceptional service to ...
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Jun 16,2023
Jun 16,2023
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Taleb has been wonderful - definitely one of the best people we have worked with at Manning. He provides timely updates to ensure we are on the same page with our tenant and communicates in a friendly yet concise manner. He is an excellent Property ...
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May 26,2023
May 26,2023
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Manning Stainton is a highly professional and supportive letting agency. I am really happy with their prompt and honest services, and I highly recommend them....
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May 22,2023
May 22,2023
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Great support from Taleb our new property manager. Always gets back to me with updates and keeps in regular contact. Thanks Taleb!...
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Apr 27,2023
Apr 27,2023
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Catherine was amazing. So quick and lovely. Moved from London back to Yorkshire with ease. A real pleasure. Thankyou again....
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Apr 18,2023
Apr 18,2023
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We have recently moved into a new apartment in Moortown. Harvey, has been supporting us getting into the apartment and resolving some minor issues in the place. Harvey has been very helpful, responding really quickly and keeping us informed throughout the process. We have really ...
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Apr 18,2023
Apr 18,2023
1
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Taleb Almohammad recently became my Property Manager and has already inspected both of my properties to familiarise himself with them meaning he can discuss issues with me and offer sound advice.
He is very professional, courteous and a good listener quickly grasping the points I ...
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Apr 13,2023
Apr 13,2023
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Catherine Downs has been super friendly and easy to approach! I’ve lived in quite a few rental properties in Leeds since 2015 and Catherine has been the most professional estate agent i’ve dealt with in all that time - always replies to emails quickly ...
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Apr 07,2023
Apr 07,2023
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I was very happy with the way that Catherine took charge of rental property whilst I was looking for a new place to rent.
Communication was thorough, professional and patient....
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Apr 05,2023
Apr 05,2023
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Catherine Downs was friendly, informative and always replied to emails in a timely fashion. It’s a lovely branch and I was very pleased with the service we received....
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Mar 30,2023
Mar 30,2023
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We moved into our new property this week, and since then Adam Kemp has been amazing, sorting out any issues and making sure we are settling well.
Much appreciated and would highly recommend him....
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Mar 29,2023
Mar 29,2023
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Thank you so much for your swift and prompt response in contacting an engineer to repair the faulty boiler. It was very much appreciated....
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Mar 23,2023
Mar 23,2023
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Catherine is a delight to deal with and answered any questions we had. Myself and my partner are moving to Leeds from Wolverhampton and having never rented through an estate agents before were unsure of many things. Any questions we had were answered swiftly via ...
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Mar 14,2023
Mar 14,2023
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Thanks to Catherine for keeping us up to date throughout our moving process - we were working on tight timescales and she did what she could to keep us informed! Also, a big shout out to Jan who carried out our viewing, her enthusiasm and ...
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Mar 13,2023
Mar 13,2023
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This was my first time letting from an agent so I was slightly anxious about the whole process. However, right from the beginning Esmee has been really patient, professional, helpful, efficient and friendly. Making the whole process seamless and stress free! Thanks for your help ...
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Mar 10,2023
Mar 10,2023
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Had a lovely experience with lettings agent esmee, she was always polite and kept me updated throughout. Just wanted to say thank you and wod highly recc and use again in future....
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Mar 09,2023
Mar 09,2023
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Thank you to Catherine for helping me secure a beautiful rental property - the process was super quick, stress free and she kept me updated all the way through! Looking forward to moving in. I would HIGHLY recommend Manning Stainton Moortown Lettings to both tenants ...
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Mar 07,2023
Mar 07,2023
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This is my fourth “round “with Manning Stainton but the first time working with Catherine. Although every time the agents were efficient, fast and very capable, this time Catherine Downs has exceeded herself by offering efficient, professional, supportive service. First people to view the property ...
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Mar 07,2023
Mar 07,2023
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Adam has been our account manager and has gone out of his way to make our move easy. Any issue or question we've had has been quickly resolved. We've never experienced such amazing service and are beyond impressed....
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Mar 06,2023
Mar 06,2023
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We are very pleased with the management of our properties by Megan Parker at Manning's Lettings Office Moortown. Her communication and management skills are very good and she has always dealt with our property needs promptly and efficiently. She has always been pleasant to deal ...
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Feb 28,2023
Feb 28,2023
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Great service and support with renting for the first time. All my questions were answered promptly and the team were very helpful....
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Jun 06, 2023
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5 * review to Suzanne the local valuer from Moortown Manning & Stainton Leeds for the exceptional high standards, care and taking the time to listen to our endless questions! Her advise was clear, comprehensive and the photograph of our rented properties is wonderful.
Thank you
R, J & O ...
Jan 20,2023
Jan 20,2023
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Molly has been incredibly proactive since taking over as my property manager, she has resolved a lot of the baby issues this brand new build suffered from despite the major issues I faced as a result of negligence from John Shreader....
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Jan 18,2023
Jan 18,2023
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John made the decision as branch manager to leave me in a brand new house in the freezing cold without hot water, heating, running water at all, unable to wash up, have a shower or bath, unable to even flush the toilet. John made this ...
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Jan 18,2023
Jan 18,2023
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Adam Kemp looks after a couple of our rental properties and always gives outstanding service - he is always on the ball when I contact him and really quick at coming back to me when any maintenance is required on the properties. Thanks Adam you’...
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Jan 15,2023
Jan 15,2023
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Super Support!
Viewed the property before Christmas, and Catherine kept me updated with the progress of my application, and what I needed to do.
She replied quickly to emails and came in on a Saturday so I could pick up my keys!
Thank you, Catherine!...
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Jan 04,2023
Jan 04,2023
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Gurpreet is always happy to help. She offers practical and professional advice when there are issues and is quick to execute our instructions. She makes letting hassle free....
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Best Letting Agent in LS17 
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Thank you for the opportunity to speak with you today so that I could listen to and better understand your concerns regarding your tenancy. I acknowledge the sometimes challenging nature of the tenancy and wish to reassure you again that we did all that we could to manage and facilitate a successful tenancy on behalf of your landlord. Thank you for your kind comments regarding our sales office and on behalf of the whole Manning Stainton team we wish you every success and happiness in your new home.
Peter Cowen
Lettings Director
Manning Stainton