33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Oct 21,2013
Oct 21,2013
6
people found
this helpful
this helpful
Connells Estate Agents Poole Dorset. Having had the very unpleasant experience of having to purchase a property through them I feel it necessary to outline how unprofessional and untrustworthy they are. Now at this point I know what you're thinking, "Estate Agents, untrustworthy, surly not?" well I am afraid to say it is true, some of them I have met are good but these are not.
Now before I rant on I would like to outline this one amazing fact that I discovered. Throughout the process of buying and selling a home you are in contact with various different professionals that have either gone to university or have a professional qualification. For example, The solicitor, surveyor, searches, the boiler man & electrician you get around to check things over, even a painter and decorator can have a professional qualification, all that is except¢â‚¬Â¦ the estate agent! The people who price and sell the properties do so with no other qualification other than the ability to hold keys and operate a lock, some do have a qualification in the form of a driving license, which is yet more proof that they can successfully use a key!
Firstly. Buying your dream home is meant to be a happy business, however Connells managed to suck all the happiness from the entire process with the efficiency of a health and safety executive an amusement park. Throughout the entire process I have felt bullied, lied to and even conned into taking a mortgage through them. I have been made to jump through hoops and held to ransom over my property.
Secondly. And this is my favourite bit! After being forced to see their financial advisor and have it heavily insinuated that if we didn't get our mortgage through them we would loose the property (they were very careful with this point knowing that they can't actually say "you have to go through us or else") they then tried to charge us £400 for the privilege of setting up the mortgage. Knowing for a fact that all financial advice is free at the point of contact and mortgage brokers get paid from the provider, they are in affect getting paid twice to do the same job. I especially enjoyed the fact that it was positioned as a "Life Time Membership" for "Free" financial advice. Personally for £400 I would be in there every weekend until my £400 pound cost is covered by the amount of coffee that I would consume.
Lastly. When I came to sell my flat (before all of the above happened) I invited Connells along to give them the opportunity to market my property. The lady came around in her car, "good start" I thought, she had a look around and was very nice and complementary (it was a great and unique flat), we had a chat and I told her how much equity we had in the property, she then proceed to value the property £6k under our current mortgage balance. I reiterated that that would put us in negative equity but she seemed oblivious to this fact, so I got out my pen and paper and drew her a nice diagram, this didn't seem to work so I drew her a lovely flower and said she could take it home. She then proceeded to phone me twice a week until I said we are going with someone else, and then right on the 6-month mark, she was back on the phone again. We eventually sold for £16k over her estimate. Undervaluing properties is a sure fire way of selling properties quickly and is also a sign of a struggling estate agents!
So there you have it, in short only use Connells Estate Agents in Poole Dorset if you absolutely have to and don't listen to any of their twaddle!!!
Now before I rant on I would like to outline this one amazing fact that I discovered. Throughout the process of buying and selling a home you are in contact with various different professionals that have either gone to university or have a professional qualification. For example, The solicitor, surveyor, searches, the boiler man & electrician you get around to check things over, even a painter and decorator can have a professional qualification, all that is except¢â‚¬Â¦ the estate agent! The people who price and sell the properties do so with no other qualification other than the ability to hold keys and operate a lock, some do have a qualification in the form of a driving license, which is yet more proof that they can successfully use a key!
Firstly. Buying your dream home is meant to be a happy business, however Connells managed to suck all the happiness from the entire process with the efficiency of a health and safety executive an amusement park. Throughout the entire process I have felt bullied, lied to and even conned into taking a mortgage through them. I have been made to jump through hoops and held to ransom over my property.
Secondly. And this is my favourite bit! After being forced to see their financial advisor and have it heavily insinuated that if we didn't get our mortgage through them we would loose the property (they were very careful with this point knowing that they can't actually say "you have to go through us or else") they then tried to charge us £400 for the privilege of setting up the mortgage. Knowing for a fact that all financial advice is free at the point of contact and mortgage brokers get paid from the provider, they are in affect getting paid twice to do the same job. I especially enjoyed the fact that it was positioned as a "Life Time Membership" for "Free" financial advice. Personally for £400 I would be in there every weekend until my £400 pound cost is covered by the amount of coffee that I would consume.
Lastly. When I came to sell my flat (before all of the above happened) I invited Connells along to give them the opportunity to market my property. The lady came around in her car, "good start" I thought, she had a look around and was very nice and complementary (it was a great and unique flat), we had a chat and I told her how much equity we had in the property, she then proceed to value the property £6k under our current mortgage balance. I reiterated that that would put us in negative equity but she seemed oblivious to this fact, so I got out my pen and paper and drew her a nice diagram, this didn't seem to work so I drew her a lovely flower and said she could take it home. She then proceeded to phone me twice a week until I said we are going with someone else, and then right on the 6-month mark, she was back on the phone again. We eventually sold for £16k over her estimate. Undervaluing properties is a sure fire way of selling properties quickly and is also a sign of a struggling estate agents!
So there you have it, in short only use Connells Estate Agents in Poole Dorset if you absolutely have to and don't listen to any of their twaddle!!!
What agent could do to change your mind?
Close the branchAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Jan 2023
reviewed by 'Alexandra'
11th Jul 2018
reviewed by 'Don't'
18th Apr 2018
reviewed by 'EMA'
24th Aug 2014
reviewed by 'unsatisfied'
21st Oct 2013
reviewed by 'Don't'
15th Jul 2013
reviewed by 'Tom'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 0% | 50% | £925 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 1 | 1 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 25,2023
Jan 25,2023
1
people found
this helpful
this helpful
Don’t trust this company. They are fraudulent.
Toni Shepard and Thomas Reid unprofessional and liars, without moral values. Stay away from them. Don’t deserve a star...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2018
Jul 11,2018
1
people found
this helpful
this helpful
Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or ...
read full review
read full review
Comment on agent fees
This agent's fees are far higher than almost any other I've come across. And for nothing extra, or even below the service of a typical estate agent. The exact same flat in the same condition is available for £75/m less, 3 floors up.
Was this helpful?
Yes
Yes
Apr 18,2018
Apr 18,2018
0
people found
this helpful
this helpful
My experience with Connells has not been great over the last few months, I have been dealing with unprofessional people constantly and was getting nowhere, However for the last couple of weeks I had Mark as our new property management coordinator and he's been brilliant, ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2014
Aug 24,2014
4
people found
this helpful
this helpful
Last February, we put our property on the market with Connells and recently (in August) we have taken it of the market. We have decided to put it on the market again perhaps in the spring but with a different agent.
During the six months ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2013
Oct 21,2013
6
people found
this helpful
this helpful
Connells Estate Agents Poole Dorset. Having had the very unpleasant experience of having to purchase a property through them I feel it necessary to outline how unprofessional and untrustworthy they are. Now at this point I know what you're thinking, "Estate Agents, untrustworthy, surly not?" ...
read full review
read full review
What agent could do to change your mind?
Close the branchAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 15,2013
Jul 15,2013
0
people found
this helpful
this helpful
I found Mel to be extremely helpful. He took the time to explain all of the options and answer any questions I had. Beyond that he was also extremely helpful in liaising with my solicitors to ensure all if the details were correct and things ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2013
Jul 07,2013
0
people found
this helpful
this helpful
I only went to see Mel on the off chance to see if there was a possibility of getting a mortgage on my own and now i have my own little flat.He was very helpful and made the whole mortgage thing easier to understand. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2012
Dec 10,2012
0
people found
this helpful
this helpful
Mel was extremely efficient and thoughtful throughout the purchase process. Mel applied for my mortgage and when a slight hitch occurred with the mortgagees got onto the problem straight away and resolved the issue, keeping me informed at all times. Mel has periodically both spoken ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
