Dulwich, London, SE22
4.7/5, 515 reviews
95% recommended
90% sales valuation accuracy
83% sales fee satisfaction
95% lettings valuation accuracy
77% lettings fee satisfaction
Ludlow Thompson the award winning London agent

“By far the best estate agent's I dealt with. Always ......”

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Oct 16,2013
Minithumbup
By: 'Lucian'
Oct 16,2013
0 people found
this helpful
By far the best estate agent's I dealt with. Always ready to answer the phone, prompt, straightforward and dealt with me like I was a human being rather than a potential cash cow. Built a rapport with some of the agents who did their best to let me know about any potential property as soon as was possible. Highly recommended.
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Opening Hours
Address

ludlowthompson
81-83 Lordship Lane
Dulwich,London
Greater London
SE22 8EP
020 8299 8777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 83% £175,000 £3,500,000
Lettings 95% 77% £480 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 5 238 12 66 2 65 0 43 6
Areas covered
  • SE22
  • SE15
  • SE5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“Beth Cooter...”

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Mar 31,2023
Minithumbup
Beth
By: 'Marissa'
Mar 31,2023
0 people found
this helpful
I am giving Beth Cooter a 5 star review as she was an absolute pleasure to work with from the very beginning to the end (on a very long Sale!) . Thanks for everything!...
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“Beth Cooter at Dulwich LT recently assisted w......”

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Mar 03,2023
Minithumbup
Beth
By: 'Rachel Louise Compton'
Mar 03,2023
0 people found
this helpful
Beth Cooter at Dulwich LT recently assisted with my flat sale. Throughout the process, I found her and the team very professional, responsive and transparent. The flat sale went very smoothly and I would have no hesitation in recommending Beth to anyone looking to buy/...
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“Lovely Viewing w/Eda...”

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Jan 14,2023
Minithumbdown
Eda
By: 'Rob'
Jan 14,2023
0 people found
this helpful
Lovely Viewing w/Eda Just a quick review to note my lovely experience this morning with Eda Hasan, who was kind, courteous and knowledgeable during my viewing. She represented Ludlow Thompson brilliantly, giving me faith in continuing to review their local listings - and since ...
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“Beth Cooter was both highly professional and ......”

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Dec 14,2022
Minithumbup
Beth
By: 'Freddie Simons'
Dec 14,2022
0 people found
this helpful
Beth Cooter was both highly professional and amicable throughout the entire process of purchasing a flat. What impressed me most as a customer was her continued pressure on both sides of the deal and keeping in regular contact with me to update me on any ...
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“Iv Just purchased a flat in Gowlett Rd Se15 ,......”

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Mar 03,2020
Minithumbup
By: 'Jason'
Mar 03,2020
0 people found
this helpful
Iv Just purchased a flat in Gowlett Rd Se15 ,I dealt with Olivia at the lordship lane office . She has been fab throughout the transaction , keeping me updated and helping me deal with any problems . Thank you for a 5 star service. I would highly recommend ...
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“Lola and Josh were efficient, professional an......”

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Aug 30,2019
Minithumbup
By: 'Anna'
Aug 30,2019
0 people found
this helpful
Lola and Josh were efficient, professional and friendly! Thanks both for showing us around and answering any questions or queries we had about the flat. Highly recommend....
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“Exceptional Service...”

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May 28,2019
Minithumbup
By: 'SP'
May 28,2019
0 people found
this helpful
Andre has provided exceptional service to me and my wife. The next steps to get on the property ladder will go a whole lot smoother thanks to his advice. Highly recommend....
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Comment on agent fees
Good
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“Excellent service...”

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May 24,2019
Minithumbup
By: 'Shakil'
May 24,2019
0 people found
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I was in touch with your agent Andre Williams over the phone who was very professional and provided information which has greatly helped my situation....
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Comment on agent fees
Good
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“Good Experience...”

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Nov 15,2018
Minithumbup
By: 'MC'
Nov 15,2018
0 people found
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The team were great in terms of being really responsive and helping source a property which suited our brief. Mita was great in terms of showing us around and answering any questions or queries we had about the flat. Unfortunately it wasn't quite what we ...
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“Nice people, poor service...”

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Aug 27,2018
Minithumbdown
By: 'Lorraine'
Aug 27,2018
0 people found
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From my past experience letting agents have always facilitated ensuring that both the tennant and landlords expectations are met, both contractually and evening practically. In this case, I made clear conditional requests to take the flat on, also written into the tenancy agreement. Upon arriving ...
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Comment on agent fees
Ironically one of the highest agency fees paid, and the poorest service.
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By: ludlowthompson
Aug 28, 2018
View all comments (1)
Dear Lorraine, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would really appreciate if you could please address your concerns in an email to our Customer Services department at [email protected] so that we ...

“Wonderful!...”

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May 16,2018
Minithumbup
By: 'Charlotte'
May 16,2018
0 people found
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Really helpful, accurate information given and easy to talk with. Broke down the steps required and made the whole experience quick and easy....
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“Great friendly service and help...”

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May 08,2018
Minithumbup
By: 'samlewisham'
May 08,2018
0 people found
this helpful
Laura was great, she was positive on house viewings but more importantly made us feel like she was looking for us, much appreciated...
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“Excellent knowledge of the local area...”

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Apr 27,2018
Minithumbup
Stephen
By: 'PWD'
Apr 27,2018
1 people found
this helpful
I have been dealing with Stephen for many years, first when he was taking prospective tenants on viewings to my property and more recently in the Manager capacity. He has always been courteous and friendly. He has expert knowledge of the the Peckham and East ...
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Comment on agent fees
Average
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“Friendly and helpful staff...”

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Apr 04,2018
Minithumbup
Hannah
By: 'Joanna'
Apr 04,2018
0 people found
this helpful
We have had a very positive experience with ludlowthompson. Staff are helpful, friendly and easily contactable. This was our first time letting a property, and Hannah made the process less stressful and easy....
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“perfect service...”

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Mar 29,2018
Minithumbup
By: 'Ozge'
Mar 29,2018
0 people found
this helpful
Laura is quite a helpful agent, she is attention to detail, provides prompt answers, I recommend her services to everyone....
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“Good...”

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Mar 27,2018
Minithumbup
By: 'Mama'
Mar 27,2018
0 people found
this helpful
I'm really happy with you guys for nice reception through out the proceeding till this time I never tought off....
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Comment on agent fees
Good
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“Friendly & professional...”

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Mar 25,2018
Minithumbup
By: 'Mhairi'
Mar 25,2018
0 people found
this helpful
Laura was great with my partner and I moving in together. She was available to answer all our questions and was able to provide us with all the necessary details with ease. Very friendly from the initial viewing through the entire process, dealing with Laura ...
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Comment on agent fees
It was more than I had anticipated, but not unreasonable
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“A great experience...”

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Mar 19,2018
Minithumbup
By: 'J.'
Mar 19,2018
0 people found
this helpful
Laura Costa was extremely helpful and went the extra mile for us. Excellent customer services, she was very polite and helpful, genuine and never pushy....
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“Stephen and Aaron are very helpful in dealing with customer's ......”

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Mar 09,2018
Minithumbup
Stephen
By: 'Suzan'
Mar 09,2018
0 people found
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Stephen and Aaron are very helpful in dealing with customer's concerns, they communicate effectively with clients and have very friendly tones over the phone....
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Comment on agent fees
Good
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“Thanks a lot Aaron for helping through the whole process ......”

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Mar 08,2018
Minithumbup
Stephen
By: 'Stephen'
Mar 08,2018
0 people found
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Thanks a lot Aaron for helping through the whole process until the day we moved in. You are such a gentle man and a very professional man....
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Comment on agent fees
Good Aaron Gavin
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“As a landlord I was very impressed with the professional, ......”

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Feb 28,2018
Minithumbup
Stephen
Hannah
By: 'MEarls'
Feb 28,2018
0 people found
this helpful
As a landlord I was very impressed with the professional, timely and friendly service. I would recommend Stephen and Hannah to any prospective landlord or tenant....
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“We were really pleased with the level of service from ......”

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Feb 11,2018
Minithumbup
Stephen
By: 'Louise'
Feb 11,2018
0 people found
this helpful
We were really pleased with the level of service from the team. Very responsive to queries and always happy to assist....
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“We are very happy to be able to secure this ......”

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Jan 09,2018
Minithumbup
By: 'Maddie'
Jan 09,2018
0 people found
this helpful
We are very happy to be able to secure this tenancy. We are really enjoying the property, especially our daughter who can finally run around and be free. Shannon Galli managed to point us in the right direction by suggesting the property for viewing, while ...
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Comment on agent fees
A bit expensive compared to other agents but the reference process went quite smoothly. Other agents can be way more fussy.
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“Agent is very helpful and dealt with our requests professionally. ......”

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Jan 05,2018
Minithumbup
By: 'Kc'
Jan 05,2018
0 people found
this helpful
Agent is very helpful and dealt with our requests professionally. Provided a lot of information regarding the property. Easy to communicate with if you have any problems....
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“Hannah is an exceptional agent. Very attentive to her clients ......”

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Jan 03,2018
Minithumbup
Hannah
By: 'Millie'
Jan 03,2018
0 people found
this helpful
Hannah is an exceptional agent. Very attentive to her clients and very flexible to when it comes to time planning to make it convenient for her clients. We were in a situation where we needed a home urgently before Christmas and Hannah did a brilliant ...
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Comment on agent fees
agent fee however is a bit on the high side. From a business sense of things, Agencies could save money for clients by doing the reference checks yourselves. Why pay a third party to do it?
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“extremely helpful and friendly with fantastic communication who was available ......”

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Jan 02,2018
Minithumbup
Hannah
By: 'grant'
Jan 02,2018
0 people found
this helpful
extremely helpful and friendly with fantastic communication who was available at whatever time of the day we needed. would always be happy to deal with hannah....
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Comment on agent fees
n/a
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“Very friendly, helpful and patient. The details of the rental ......”

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Dec 08,2017
Minithumbup
By: 'Leah'
Dec 08,2017
0 people found
this helpful
Very friendly, helpful and patient. The details of the rental process and fees explained thoroughly. Check in process was also very smooth and plenty of time given to go through the tenancy agreement....
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Comment on agent fees
Reasonable.
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“Hannah was helpful at all stages of the rental process ......”

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Dec 07,2017
Minithumbup
Hannah
By: 'Mc'
Dec 07,2017
0 people found
this helpful
Hannah was helpful at all stages of the rental process ensuring we knew what was going on through consistent communication, even helping my father who was to be a guarantor....
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“Hannah was quick and efficient in organising viewings, suggesting potential ......”

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Dec 05,2017
Minithumbup
Hannah
By: 'Stru'
Dec 05,2017
0 people found
this helpful
Hannah was quick and efficient in organising viewings, suggesting potential properties and ultimately organising our eventual move. We both found her to be approachable, easy to get on with and confident about her knowledge of the area, making renting through Ludlow a really easy choice. ...
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Comment on agent fees
Not the worst!
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“Hannah was helpful and attentive, making the renting process easier ......”

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Dec 05,2017
Minithumbup
Hannah
By: 'Steph'
Dec 05,2017
0 people found
this helpful
Hannah was helpful and attentive, making the renting process easier than I have previously experienced. Her responses were timely and service was great....
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Staff picture Stephen
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Staff picture Sophie
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Staff picture Mark
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 12:42 PM 22/08/2016 by Stephen Graham

Awards won by ludlowthompson, London SE22 8EP



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ludlowthompson

Branch - Dulwich, London, SE22