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Oct 16,2013
Oct 16,2013
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This is a university student rental and I am reviewing as guarantor to one of the tenants.
Students viewed the occupied property and were unable to note small detail of condition as well as having that first 'home from home' overwhelming experience.
The Belvoir tenancy agreement contained a clause where they could be evicted after 6 months for ANY or NO reason, however the tenants were committed for 12 months (even though the student year is only 9). Bearing in mind one of the tenants was paying the full year upfront, this caused a great delay with the process from Belvoir's end.
On moving in, the small flat was very dirty.
The independent inventory (which arrived a week after moving in day) had NOT EVEN BEEN READ by Belvoir and showed 73 elements of further cleaning requirements and over 200 negative issues (The flat is only approx 64 sqm).
In the first week, emergency work was required for plumbing (leaking into the flat below), electrical (lights), decorating (damp removal) and most importantly, a locksmith to change the lock as the tenant was unable to unlock the ONLY door from the inside which almost resulted in the fire service being called.
The landlady called one of the tenants a few times to check everything was OK, but when she was continually told the flat was in very poor condition, she formally wrote to tell them not to call her anymore., even though she commenced communication.
It was agreed the flat would be redecorated, and would take approx. 4 days. A request for non payment of 4 days rent (Approx £160), i.e. NOT compensation, just not paying for something that was not available, was rejected. Belvoir agents offered just £49 rent reduction which was worked out by where the decorator would be for each day, i.e. 'cannot use the hall today so £19.78 rent rebate' without thinking how they could reach the other rooms if the very small hall was not available.
As the tenants did not agree with the rebate ('Where am I suppose to live for 4 days?') the offer of redecoration was removed out of spite.
This is very simply a case of taking advantage of students, that are paying £9000 in fees, have very limited funds and are the future to this country.
If looking for a rental in Guildford, I would like to suggest looking at other agents and avoiding Belvoir due to their 'sign up, do nothing else, no communication' attitude
Students viewed the occupied property and were unable to note small detail of condition as well as having that first 'home from home' overwhelming experience.
The Belvoir tenancy agreement contained a clause where they could be evicted after 6 months for ANY or NO reason, however the tenants were committed for 12 months (even though the student year is only 9). Bearing in mind one of the tenants was paying the full year upfront, this caused a great delay with the process from Belvoir's end.
On moving in, the small flat was very dirty.
The independent inventory (which arrived a week after moving in day) had NOT EVEN BEEN READ by Belvoir and showed 73 elements of further cleaning requirements and over 200 negative issues (The flat is only approx 64 sqm).
In the first week, emergency work was required for plumbing (leaking into the flat below), electrical (lights), decorating (damp removal) and most importantly, a locksmith to change the lock as the tenant was unable to unlock the ONLY door from the inside which almost resulted in the fire service being called.
The landlady called one of the tenants a few times to check everything was OK, but when she was continually told the flat was in very poor condition, she formally wrote to tell them not to call her anymore., even though she commenced communication.
It was agreed the flat would be redecorated, and would take approx. 4 days. A request for non payment of 4 days rent (Approx £160), i.e. NOT compensation, just not paying for something that was not available, was rejected. Belvoir agents offered just £49 rent reduction which was worked out by where the decorator would be for each day, i.e. 'cannot use the hall today so £19.78 rent rebate' without thinking how they could reach the other rooms if the very small hall was not available.
As the tenants did not agree with the rebate ('Where am I suppose to live for 4 days?') the offer of redecoration was removed out of spite.
This is very simply a case of taking advantage of students, that are paying £9000 in fees, have very limited funds and are the future to this country.
If looking for a rental in Guildford, I would like to suggest looking at other agents and avoiding Belvoir due to their 'sign up, do nothing else, no communication' attitude
What agent could do to change your mind?
The agent should have inspected the property before the tenants moved in and also rad the inventory which would have highlighted numerous issues. The lack of response from Glenn Wakeham has caused another guarantor to be assertive in emails to Glenn and the Belvior head office. On a separate note, The Property Ombudsman is not fit for task. they admit it takes months to resolve any issue and as a result the MP for Guildford has also been approached about the whole situation. A copy of the inventory and TPO information can be supplied if required. (Note, Inventory is 5mb)Attached Filesnbsp;
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Mar 05, 2015
Belvoir are dreadful letting agents, who, having taken your money will do nothing for you. Flat was filthy on arrival, needed painting, floor in poor state of repair , bathroom fittings in poor state of repair, shower not working at all, faulty door lock meant could have been locked inside if fire occurred, broken fixtures. You pay for internet service but rarely get any service and if you do much too slow to do anything. Everyone been complaining for months, still no internet.Took months to get Landlord details and emails of complaint responded to with non comital placations by both Landlord and Belvoir. Neither of which agree they are responsible for repairs. Jan 13, 2014
Belvoir Lettings Guildford is passionate about customer service and is deeply committed tosolving genuine complaints. Having followed our standard complaints procedure there was in our opinion no cause for redress. Please note Belvoir Guildford are members of the Property Ombudsman Scheme (TPOS) and are also a licensed agent under the National Approved Lettings Scheme (NALS). As yet we have not been informed by these bodies that there is a complaint to respond to.
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Address
Belvoir
Unit 2, 75-78 Woodbridge Road
Guildford
Surrey
GU1 4QH
01483 537200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 92% | 89% | £825 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 3 | 3 | 1 | 0 | 1 | 0 | 0 | 1 |
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Aug 21,2020
Aug 21,2020
0
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House was unclean, weren't given enough keys, rent was extremely high despite having no living room, majority of the furniture was broken, we were promised the shed would be finished but was completely disgusting with live wires hanging about, landlord visited without notice, communications between ...
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Jun 03,2018
Jun 03,2018
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This is the second time I have used Belvoir Guildford to find tenants.
Again everything went really smoothly, they acted very quickly, kept me informed and helped to organise some works in my flat too.
I'd like to thank Glenn, Magda, Adriana and Jake for ...
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Comment on agent fees
the fees are lower than other agents quoted me
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Jan 30,2018
Jan 30,2018
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I have rented a property through Belvoir for the pass three years and would highly recommend there services.
As letting agents go I would say Belvoir would be the best company to go through.
All the staff are very polite and helpful and made my ...
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Comment on agent fees
Very reasonable
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Feb 05,2017
Feb 05,2017
0
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The staff at Belvoir Guildford are extremely helpful and friendly. I am very pleased with the service they provided and will definitely be using Belvoir in the future....
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Comment on agent fees
I found the Agent's fees to be very reasonable.
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Dec 11,2016
Dec 11,2016
0
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I have used Belvoir, Guildford several times to let my flat and see the tenants in and out. The service is always professional, helpful and Glenn is always available to help. There has never been any delay in answering queries or getting back to me. ...
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Comment on agent fees
Given the service that is provided the fees are good value.
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Dec 08,2016
Dec 08,2016
0
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Worst experience ever worst of their kind.
These people are masters at exploiting other people.
Stay as far away as possible from them....
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Dec 09, 2016
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(1)
Belvoir Guildford is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Guildford is passionate about customer service and is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. and we will endeavour to respond within 7 working days. Please note, Belvoir Guildford are members of the ...
Aug 14,2016
Aug 14,2016
0
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Belvoir have been our agent in Guildford for several years and we have been consistently impressed by their responsiveness and flexibility. Each year they have secured tenants quickly and effectively at good rents....
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Jul 21,2016
Jul 21,2016
0
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We are delighted with the service and attention we have received from Glenn, Begonia and Claudine.
As distant landlords, we have appreciated the excellent communication and concern for our needs, as well as reality in terms of what best to do for the house.
We ...
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Comment on agent fees
Fair
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Jun 22,2016
Jun 22,2016
0
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I employed Claudine and the team at Guildford office of Belvoir to find a tenant for me. Claudine worked with me to make sure she was looking at the right kind of person and looked after all the viewings and reference checking. The process was ...
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Comment on agent fees
I looked at a few agents and Belvoir comes in very competitively, without compromising on any aspect of the service.
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May 19,2016
May 19,2016
0
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Begonia made the process of renting easy. She was quick to respond and very helpful. I had to move quickly and she found suitable properties to view as soon as it was possible. She did everything in a very timely manner....
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Comment on agent fees
The agents fees were not as high as some of the agents around Guildford, but I would obviously like them to be less, as moving with a month and half deposit to pay is very costly.
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May 11,2016
May 11,2016
1
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Glenn and the Belvoir team are looking after our properties fabulously well. I didn't think I'd be writing a review for a letting agent, such have been my previous experiences, but these guys are different. They do what they say, and the follow up too. ...
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Comment on agent fees
They are very reasonable.
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May 06,2016
May 06,2016
0
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Glenn was extremely helpful when we were in the process of deciding which company we were going to let our property through. The team keep us up to date efficiently and when we had repairs that needed doing they were extremely good about liaising with ...
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Apr 18,2016
Apr 18,2016
0
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Very friendly, responsive and helpful.
Prompt liaison with the landlord to sort out contract.
Quick response to emails.
Thank you...
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Comment on agent fees
Very fair and competitive compared to other agents.
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Apr 07,2016
Apr 07,2016
0
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We have just successfully sold our property in Guildford through Glenn's help. The experience was very positive. Glenn was very helpful in supporting us to work through some of the issues we encountered along the way, and proactively keeping us regularly informed of progress....
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Comment on agent fees
Fees were fair.
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Oct 02,2015
Oct 02,2015
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The team at Belvoir have been really good about handling communications from my tenant and keeping everyone on the same page. I like that they do a quarterly house inspection and the few minor repairs that the tenant requested have been sorted by their handyman ...
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Comment on agent fees
in line with industry fee structure
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Oct 01,2015
Oct 01,2015
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Belvoir, in particular, Glenn Wakeman went over and above their duties when my parents bought a property through them. They could not have done more to make a difficult move as easy as possible. Much appreciated. Thank you....
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Sep 16,2015
Sep 16,2015
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I have nothing but praise for Glenn and his team at Belvoir Guildford. This was my first time letting a property, and my initial enquiries with a more traditional High Street agency left a bad taste in my mouth, with hidden charges, and their general ...
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Comment on agent fees
Clearly and comprehensively presented, and very competitive.
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Sep 09,2015
Sep 09,2015
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Glenn gave me excellent advice and support in selecting a property to let. I never felt rushed or pressurized and he dealt with all issues in the same professional way, no matter how small. He visited properties with me to ensure I bought something that ...
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Comment on agent fees
fair and indeed compared to another agent that we have a property with in London a much better deal overall.
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Sep 09,2015
Sep 09,2015
0
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Always excellent service, good clear updates on the property. Relevant information on legislation. Informative emails. Very good advice & help on all my enquiries. Quick to advise me on any problems & clear good regular contact whenever appropriate....
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Comment on agent fees
Good value
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Sep 03,2014
Sep 03,2014
1
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The agency requested to cut a second key for the property, when they returned the original they sent it back through the post in inadequate packaging. So yes it never arrived! just a broken envelope.
Asked several times for them to cut a new one, ...
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Sep 03, 2014
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Belvoir is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service a genuine customer can expect. Belvoir Lettings is passionate about customer service, whilst also protecting the welfare of its staff, and is deeply committed to solving genuine complaints from our customers and urge any such customer to follow our complaints procedure. ...
Oct 16,2013
Oct 16,2013
0
people found
this helpful
this helpful
This is a university student rental and I am reviewing as guarantor to one of the tenants.
Students viewed the occupied property and were unable to note small detail of condition as well as having that first 'home from home' overwhelming experience.
The Belvoir tenancy ...
read full review
read full review
What agent could do to change your mind?
The agent should have inspected the property before the tenants moved in and also rad the inventory which would have highlighted numerous issues. The lack of response from Glenn Wakeham has caused another guarantor to be assertive in emails to Glenn and the Belvior head office. On a separate note, The Property Ombudsman is not fit for task. they admit it takes months to resolve any issue and as a result the MP for Guildford has also been approached about the whole situation. A copy of the inventory and TPO information can be supplied if required. (Note, Inventory is 5mb)Attached Filesnbsp;
Was this helpful?
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Mar 05, 2015
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Belvoir are dreadful letting agents, who, having taken your money will do nothing for you. Flat was filthy on arrival, needed painting, floor in poor state of repair , bathroom fittings in poor state of repair, shower not working at all, faulty door lock meant could have been locked inside if fire occurred, broken fixtures. You pay for internet service but rarely get any service and if you do much too slow to do anything. Everyone been complaining for months, still no internet.Took months to get ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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