69% sales valuation accuracy
76% sales fee satisfaction
67% lettings valuation accuracy
74% lettings fee satisfaction
Oct 14,2013
Oct 14,2013
6
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this helpful
Where do I begin? At first my experience was great. Easy transaction, I received the keys on time, everything was fine.
As I moved in I noticed a few things that needed to be changed- for one, the master bedroom bed was falling apart, simply trying to move it at all (to clean) meant it would fall apart. I complained a number of times, hoping that maybe theyd replace it or remove it..but no luck. You can imagine the frustration on several nights when the bed just decided to collapse at 4am.
So essentially whenever I had a complaint, issue, or just something I needed help with, the agency claimed they would help but were just useless!!!!!!
The end of my tenancy was the WORST. I gave my landlord a 4 month heads up that I was leaving the country the day after my lease ended and that my bank accounts would need to be closed prior to this. They assured me that they could get my deposit to me on the day I left as long as i did X, Y and Z. Well for the following 4 months, I would call and remind them bi-weekly of this, and again they assured me this would be ok.
When the agency brought people into the flat they were useless. It had tons of great features, gas heating, a community garden in the back yard, access to everything within a block, and newly renovated. The ran through the flat as quickly as possible saying as little as possible. In many cases I did the selling of the apartment. In fact the people who ended up taking it were ones I showed around because the agent preferred to sit on his phone in the front hall. And he's the one making $100.
Prior to me leaving I asked one of the agents if it was possible to transfer the internet account to the new tenant to save both parties about $50 each. He thought it was a great idea and told me to call in and remind me to ask the new tenants. For 3 weeks they said they would ask, they were waiting for a response, to call back tomorrow. Finally at the end of the 3 weeks one of the agents flat out said it wasn't possible, and never was possible..they never looked into it. great so they're liars as well.
And then the big drama happened. My move out date comes, I've completed X, Y and Z, and oh surprise surprise they can't return my deposit to me that day. It'll take at minimum 3 business days. I now have to spend my day running around trying to figure out what I'm going to do to get my 1000 pounds back. If I transfer it to my countries account it will cost me 5%, which is about 50 pounds more than I'm willing to spend. They told me thats my only option. WHY DIDNT YOU ACTUALLY LOOK INTO THIS WHEN I CALLED AND ASK EVERY OTHER WEEK...instead you chose to lie. great business tactic. Anyways 2 months and several issues with getting my deposit back into a bank account that actually exists, and I still don't have my money. I've been fortunate that my brother is in the UK on business often and needed to open up an account recently. Finally now, hopefully, I'll get my money back...no thanks to these guys though....
Oh wait! I had a package arrive late (the day after i left) worth 30 pounds. I informed them I'd have a friend pick it up and forward it to me. They have so far ignored all of my calls and emails. So they're thieves now too.
STAY FAR AWAY
As I moved in I noticed a few things that needed to be changed- for one, the master bedroom bed was falling apart, simply trying to move it at all (to clean) meant it would fall apart. I complained a number of times, hoping that maybe theyd replace it or remove it..but no luck. You can imagine the frustration on several nights when the bed just decided to collapse at 4am.
So essentially whenever I had a complaint, issue, or just something I needed help with, the agency claimed they would help but were just useless!!!!!!
The end of my tenancy was the WORST. I gave my landlord a 4 month heads up that I was leaving the country the day after my lease ended and that my bank accounts would need to be closed prior to this. They assured me that they could get my deposit to me on the day I left as long as i did X, Y and Z. Well for the following 4 months, I would call and remind them bi-weekly of this, and again they assured me this would be ok.
When the agency brought people into the flat they were useless. It had tons of great features, gas heating, a community garden in the back yard, access to everything within a block, and newly renovated. The ran through the flat as quickly as possible saying as little as possible. In many cases I did the selling of the apartment. In fact the people who ended up taking it were ones I showed around because the agent preferred to sit on his phone in the front hall. And he's the one making $100.
Prior to me leaving I asked one of the agents if it was possible to transfer the internet account to the new tenant to save both parties about $50 each. He thought it was a great idea and told me to call in and remind me to ask the new tenants. For 3 weeks they said they would ask, they were waiting for a response, to call back tomorrow. Finally at the end of the 3 weeks one of the agents flat out said it wasn't possible, and never was possible..they never looked into it. great so they're liars as well.
And then the big drama happened. My move out date comes, I've completed X, Y and Z, and oh surprise surprise they can't return my deposit to me that day. It'll take at minimum 3 business days. I now have to spend my day running around trying to figure out what I'm going to do to get my 1000 pounds back. If I transfer it to my countries account it will cost me 5%, which is about 50 pounds more than I'm willing to spend. They told me thats my only option. WHY DIDNT YOU ACTUALLY LOOK INTO THIS WHEN I CALLED AND ASK EVERY OTHER WEEK...instead you chose to lie. great business tactic. Anyways 2 months and several issues with getting my deposit back into a bank account that actually exists, and I still don't have my money. I've been fortunate that my brother is in the UK on business often and needed to open up an account recently. Finally now, hopefully, I'll get my money back...no thanks to these guys though....
Oh wait! I had a package arrive late (the day after i left) worth 30 pounds. I informed them I'd have a friend pick it up and forward it to me. They have so far ignored all of my calls and emails. So they're thieves now too.
STAY FAR AWAY
What agent could do to change your mind?
If they weren't lazy or liars.Attached Filesnbsp;
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Latest Reviews
27th Aug 2020
reviewed by 'Susan'
14th May 2020
reviewed by 'Emma'
26th Mar 2020
reviewed by 'Roweena'
21st Jun 2019
reviewed by 'Gillian'
3rd Jun 2019
reviewed by 'Annoyed'
Opening Hours
Address
Zone Letting
30 St Stephen Street
Edinburgh
City of Edinburgh
EH3 5AL
0131 225 7799
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 69% | 76% | £95,000 | £230,000 |
| Lettings | 67% | 74% | £495 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 30 | 10 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 27,2020
Aug 27,2020
0
people found
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this helpful
Dear Ross and all the team.
I am so impressed my boiler call out was the same day within 30 minutes. All fixed and working . Fantastic. The whole team at Zone letting are very professional and go above and beyond if you require them for any ...
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May 14,2020
May 14,2020
0
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Cannot recommend zone letting enough!
After moving out of halls in first year, myself and my flat mate rented for the first time through zone letting. Could not have been an easier process. After 2 years in our first flat our landlord decided to sell, but ...
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May 14, 2020
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Just realised this should say Glasgow office ...
Mar 26,2020
Mar 26,2020
0
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I've been renting in Edinburgh for 6 years, and Zone Letting has honestly provided the best service (compared to the other agencies I've used). The staff are really friendly and caring, they are always on hand to deal with any issues and respond quickly. I would ...
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Nov 28,2019
Nov 28,2019
0
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My Experience with ZONE LETTING ENDINBURGH
Short Answer: Absolutely Fabulous!
Long Answer: So I was looking for a small accommodation for short to mid term (6-0 months) and I chanced upon ZONE LETTING through one of the property websites. Right from the first call, I ...
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Jun 21,2019
Jun 21,2019
0
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Waste of time. Disorganised.
Arranged a viewing for a property which I was assured over the phone would consider pets so travelled from Glasgow through to Edinburgh for a viewing only be told no pets.
Could have saved time if they had told me this ...
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Jun 03,2019
Jun 03,2019
2
people found
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this helpful
My partner and I rented a property for 2 years with zone letting whish went well for the first 6 months or so. As soon as something needed to be repaired in the flat Zone letting seemed to lose all emails and calls we made to them. ...
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Comment on agent fees
terrible! we pay high price for a tiny, noisy, smelly, damp flatAttachments
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Feb 13,2019
Feb 13,2019
2
people found
this helpful
this helpful
We had a terrible experience with this company. After viewing a property and making an application (which included supplying financial details and ID), we received a request from Ross to make a £2500 deposit to a Western Union account in his name in order to 'take ...
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Dec 25, 2020
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(1)
Thanks for the heads up. I had already started a file when I saw this comment, so I was resolved to turn down whatever offer they came at me with. I was curious to see not if but how he would try to scam me. Ross has stepped up his game. His proposal looked just legal enough to be tempting except for the fact that it was TOTALLY ILLEGAL according to the Tenancy Act of 2019. This act puts a:
• Limit tenancy deposits to five weeks’ rent
• Limit holding deposits to one week’s rent
• Ba ...
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
We had only very bad service,from booking the first viewing,arrived at viewing when agent arrived very rude,we were three families booked in at sometime to Look,agent not really willing to speak to interested people,property poorly kept,been trying to arrange ...
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Jul 13,2018
Jul 13,2018
0
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We just moved out from a zone letting tenancy. Had a great experience with them from the application process to moving out. In particular, Jordan was great with communication and in keeping the property for us when we were taking a while to decide. During ...
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Feb 18,2018
Feb 18,2018
1
people found
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this helpful
Moving in and out was an easy process. Any issues that came up during our stay was answered quickly, promptly and professionally. Best letting agency we've dealt with....
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Jan 18,2018
Jan 18,2018
2
people found
this helpful
this helpful
I was a tenant with Zone Letting for around 9 years. There weresome landlord issues related to the credit crunch at the time but that was more a sign of the times and I don't have an issue with the agency over this.
The process of ...
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Comment on agent fees
I don’t recall there being any significant fees.
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Nov 02,2017
Nov 02,2017
0
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Great agent, very responsive and took care of any issues. Would recomend them to anyone looking to rent or be a landlord...
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Comment on agent fees
Agents fees were very reasonable
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Oct 24,2017
Oct 24,2017
0
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Very nice and helpful, and prompt attention to any issue! *...
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Oct 15,2017
Oct 15,2017
0
people found
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Avoid like the plague. My partner and I and have rented properties from many different agencies in the past and we have never experienced the levels of abysmal service that we had to put up with renting with Zone Letting. We feel that we were ...
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Oct 16, 2017
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(1)
Hello Sir / Madam,
Thanks for your comments regarding your experience with our agency.
I'm very sorry to hear that you were dissatisfied with the service you received from our company. It is never our intention to have unhappy customers so this feedback is most disappointing to read.
As your review is anonymous, I am unable to decipher which tenancy this relates to however should you wish to discuss matters further, I would be more than happy to do so.
Whilst we welcome and respect c ...
Oct 09,2017
Oct 09,2017
0
people found
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During my 3-year tenancy, Ross has always been very reliable and helpful. He was always available for any request, and very quick in providing feedback or support in case of issues....
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Jan 03,2017
Jan 03,2017
0
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Everyone was helpful with answering questions during move-in. Repairs were always carried out promptly when needed. A big thanks to Byram and Ross with our move back to the USA. These guys were great....
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Comment on agent fees
Move in fees were low and deposit was reasonable.
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Dec 20,2016
Dec 20,2016
0
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Timely replies to maintenance requests and friendly staff. Always trying to help and accomodate requests. Would recommend to a friend....
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Nov 10,2016
Nov 10,2016
2
people found
this helpful
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I am a neighbour of one of Zone Letting's properties and am very disappointed with their customer relations. Water damage from the leaking shower of their flat above has caused my ceiling to crack and have water marks. Zone Letting have been very unhelpful with ...
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Oct 24,2016
Oct 24,2016
0
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Very good agent. Efficient and fair treatment. Things get sorted/fixed shortly when needed.
I would recomend Zone Letting to prospective teenants....
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Oct 19,2016
Oct 19,2016
1
people found
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this helpful
Terrible from A to Z: maintenance issues went on for months, I had to take them to Private Rented Housing panel due to dishwasher, oven, washing machine ALL breaking down and taking weeks to be sorted; same with a ceiling covered in mould that took ...
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Comment on agent fees
No fees.
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Sep 23,2016
Sep 23,2016
3
people found
this helpful
this helpful
I found an ad about a room to let in 2 bedroom flat. I thought it would be okay to share because we are students and we can't afford the whole flat. I went to see the place and it was nice and I liked it. ...
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Comment on agent fees
They doesnt deserve their fees neither their salary
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Sep 16,2016
Sep 16,2016
1
people found
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It was a really disappointing experience working with Zone Letting. They do not value customer satisfaction in anyway, and will be extremely defensive from the get go. Would not recommend....
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Aug 10,2016
Aug 10,2016
0
people found
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My husband and I rented our first Edinburgh flat from Zoneletting. We were very pleased with the service provided: from the agent who assisted us on the viewing, Tracey, to Gosia who makes everything happen smoothly in the office, to our inventory check at the ...
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Comment on agent fees
The fees charged for early termination (‚£200) was high but new tenants were found within 10 days.
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Jul 14,2016
Jul 14,2016
0
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We were with Zoneletting for a year, renting a property in Leith. The service they provided for us tenants was great. Keeping the maintenance high without needing to chase with an issue. As well, they would come out to refresh thing such as the titling ...
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Comment on agent fees
The deposit was just over one months rent, which worked out highly competitive compared to others.
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Jul 08,2016
Jul 08,2016
0
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Ross has been my main point of contact whilst living in the zone lettings property and also after departure (when enquiring about deposits etc). He is always professional and replies to everything in a very efficient timely fashion. I would recommend to anyone...
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Comment on agent fees
N/A
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Jun 23,2016
Jun 23,2016
0
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I was highly satisfied with the service provided by Zone Letting and particularly my contact Ross. I have stayed in one of their flats in Edinburgh and everything went very smoothly. Ross was always very quick with replying to my emails and all issues were ...
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Comment on agent fees
NA
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Mar 14,2016
Mar 14,2016
0
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Helpful and always went extra mile. We were both very pleased with the service he provided, would definitely recommend this agent....
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Feb 27,2016
Feb 27,2016
0
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I have dealt with Ross Winton at Zone Lettings for just over a year now. At all times, he has been thoroughly professional and a pleasure to deal with. He is extremely helpful and always comes back to me with an answer within a few ...
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Jan 28,2016
Jan 28,2016
0
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Great agents - all maintenance work was sorted within 1 day. Very friendly & professional.
Ross was our letting agent - great guy....
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Comment on agent fees
Good
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Oct 05,2015
Oct 05,2015
0
people found
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Having been a tenant with Zone Lettings since 2013, I have been very happy with the level of service received. On occasion there was issues with repairs and Zone Letting were quick at having these dealt with. The contractors were helpful and friendly also. It was ...
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Sasha
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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