30% sales valuation accuracy
20% sales fee satisfaction
33% lettings valuation accuracy
18% lettings fee satisfaction
Oct 11,2013
Oct 11,2013
8
people found
this helpful
this helpful
I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. There also seemed to be vastly too many prospective viewings for the properties that we saw, (the second had 20 viewings that morning) so not only were we rushed through our viewing, but also needed to queue with five other parties, (and we were one of the first to put down a holding fee) to apply. This seems to be overkill as surely a landlord doesn't need to choose from 20 sets of suitable applicants and their policy to then deposit all of your holding fees into their own bank account makes this process seem somewhat circumspect. We were, after all, only one of 20 potential applicants, (5 sets of which definitely put down a holding fee), for one property of possibly dozens on their books. At £400 each, that's a significant amount of money. When we asked whether any of us were smokers i said that I might have an occasional cigarette in the pub on the weekend but never smoke at home which the agent insisted made me a full time smoker and that she had to put it on the form. She did this for both properties we applied for despite my express wishes for her not to, something which I'm sure contributed to us not securing either property. We are all professionals on good salaries in our late 20's to early 30's and had no feedback as to why we had not been accepted on either property or what else we could do to help future applications.
It's a real shame as they have numerous awards, however, after talking to some of our friends it seems they have had similar experiences. I would definitely not use them again.
It's a real shame as they have numerous awards, however, after talking to some of our friends it seems they have had similar experiences. I would definitely not use them again.
What agent could do to change your mind?
- Greater clarity and communication regarding where the process was at. - More polite and less pedantic staff. - Greater clarity over exactly when the holding fee would be returned to us. - Fewer viewings for properties with some minimal feedback if rejected.Attached Filesnbsp;
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Latest Reviews
20th Dec 2021
reviewed by 'Fin'
20th Dec 2021
reviewed by 'Fin'
29th Sep 2021
reviewed by 'Harry'
5th Dec 2020
reviewed by 'Camilo'
19th Feb 2020
reviewed by 'Alice'
6th Nov 2019
reviewed by 'Lianna'
Opening Hours
Address
Ocean Estate Agents
201 Gloucester Road
Bristol
City of Bristol
BS7 8BG
0117 942 5855
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 30% | 20% | £0 | £0 |
| Lettings | 33% | 18% | £650 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 17 | 0 | 0 | 1 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems ...
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Dec 20,2021
Dec 20,2021
0
people found
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this helpful
Joke of a company. No one ever answers the phone. They avoid answering any of the issues you have over email and promise to get on top of it but do nothing until you email them again. Rinse and repeat. A number of serious problems ...
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Sep 29,2021
Sep 29,2021
0
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this helpful
A long apartment hunt for us however the team at Ocean were fantastic! Will and Abygayl were both brilliant and were loving our new home. Would highly recommend...
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Dec 05,2020
Dec 05,2020
3
people found
this helpful
this helpful
I expent 2 years with this company,
We have few issue like the oven doesn't work and they take over 7 mounts to fix it, when we leave the flat we pay 200 for professional cleaning everything was perfect but they complain about the oven cleaning, extractor and ...
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Feb 19,2020
Feb 19,2020
5
people found
this helpful
this helpful
Ocean lettings completely made life difficult for myself and my housemate in lots of ways. They were unhelpful, appearing to avoid answering questions when emailed, such as about our mice problem.
We had huge holes in and around the property which needed to be filled ...
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Nov 06,2019
Nov 06,2019
5
people found
this helpful
this helpful
I used Ocean Lettings for 3 and half years as a renter, When we had the first person who looked after our property Janna all was well until towards the end of our tenancy a man named Jacob took over.
During our year with Jacob, it ...
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Oct 28,2019
Oct 28,2019
2
people found
this helpful
this helpful
If I could give no stars I probably would. I have never experienced such slow and pitiful customer service. We have always been patient with them, but to no avail. Our shower was leaking through our ceiling, our decking was falling through and rotting away, ...
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May 01,2019
May 01,2019
4
people found
this helpful
this helpful
This agency is worth every single one of the poor reviews it has already received.
Shame there's no zero stars available!...
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Comment on agent fees
Average
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Apr 05,2019
Apr 05,2019
2
people found
this helpful
this helpful
I have used Ocean to manage my property let for 5 years. The lettings team are professional but once it passed to Maintenance team I received the laziest most unprofessional management in teh 10 years I have let my property....
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Comment on agent fees
They are taking 10% and I am chasing them up and visiting my own property to review maintenance issues. I have been billed for maintenance that Ocean agree are the tenant´s costs but as Ocean get my rental before I do, they just pay their maintenance contractors with my money and never take tenant to task saying it will be sorted at end of contract via deposit.Attachments
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Mar 15,2018
Mar 15,2018
4
people found
this helpful
this helpful
Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done ...
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Feb 03,2018
Feb 03,2018
2
people found
this helpful
this helpful
We have had, and are currently having a terrible experience of Ocean.
They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door ...
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Comment on agent fees
Extortionate agency fees for an appalling service.
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Sep 19, 2019
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(2)
Do not rent with Ocean. The amount of hoops you have to jump through just to rent a property with these guys isn’t worth the hassle. The agency fees are ridiculous and the insurance you have to take out to ‘’protect’’ your deposit is inappropriate. Lived in the property a year now and have always had problems, plus the rent has gone up ! When raising a problem you get told one thing from one person and then another from someone else. You are constantly in contact with multiple employe ...
Nov 18,2017
Nov 18,2017
3
people found
this helpful
this helpful
Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them again....
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Comment on agent fees
Extortionate
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Jul 27,2017
Jul 27,2017
4
people found
this helpful
this helpful
Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual ...
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Jun 29,2017
Jun 29,2017
1
people found
this helpful
this helpful
Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace ...
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Nov 23,2016
Nov 23,2016
7
people found
this helpful
this helpful
I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though ...
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Comment on agent fees
Outrageous I was charged 500 pounds in relisting fees as I had to leave contract early due aggressive and anti social neighbours who lived in he flat above. They refused to not charge me due to no fault of my own and then stated they had nothing to do with the issue and it was up to the landlord. They promote this property and is on their books!
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Sep 30,2016
Sep 30,2016
5
people found
this helpful
this helpful
Terrible Service - Avoid at all costs
As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a £250 sting in the form of ...
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Comment on agent fees
Bad - zero value for money
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Sep 06,2016
Sep 06,2016
4
people found
this helpful
this helpful
*The most serious issues for which they charged £300:
* I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be a ...
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Comment on agent fees
I paid ƒâ€š‚£300
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Jul 22,2016
Jul 22,2016
1
people found
this helpful
this helpful
Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact ...
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Comment on agent fees
Very overpriced - from what I gather the landlord thought this too
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Oct 11,2013
Oct 11,2013
8
people found
this helpful
this helpful
I came away from Ocean feeling patronised and condescended to by their staff. There was a distinct lack of clarity at every stage of the process and communication from them regarding whether or not we had been agreed to take a house was not good. ...
read full review
read full review
What agent could do to change your mind?
- Greater clarity and communication regarding where the process was at. - More polite and less pedantic staff. - Greater clarity over exactly when the holding fee would be returned to us. - Fewer viewings for properties with some minimal feedback if rejected.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 23,2013
Apr 23,2013
9
people found
this helpful
this helpful
This estate agent is not to be trusted.
It was clear that the agents conspired to increase my offer on the grounds of being gazumped by a fictional party. This was put into effect by initially not issuing a bill of acceptance of the offer ...
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Apr 17,2013
Apr 17,2013
8
people found
this helpful
this helpful
We have received a consistently poor service from Ocean despite numerous complaints.
- The extortionate agency fee is a joke
- Their ability to draw up contracts correctly is highly questionable and slow
- Whenever I report a problem with the property they are slow ...
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What agent could do to change your mind?
in accordance to the complaints below (as previously communicated to them) they could respond to them! They need to listen to customer feedback and act on it. I've seen no improvement from them whatsoever and absolutely no care or concern about doing so. Their attitude is shocking and needs to change. We have received a consistently poor service from Ocean despite numerous complaints. - The extortionate agency fee is a joke - Their ability to draw up contracts correctly is highly questionable and slow - Whenever I report a problem with the property they are slow to respond; have little to no enthusiasm or sympathy to get it fixed and on the last occasion I had to spell out what had to be done "try calling the landlord so you can get a faster response than email" - it's not rocket science! - We had a change of tenancy which threw them completely - surely it isn't uncommon for one person to move out of a property and for another to stay whn it's a rental property? - Correspondence is consistantly sent to the wrong address, wrong person or wrong email address. - They don't keep us updated with any ongoing jobs so we're forever chasing information.Attached Filesnbsp;
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Apr 10,2013
Apr 10,2013
8
people found
this helpful
this helpful
When we visited the branch to sign our contract, they seemed helpful and kind, but weren't very forth coming with information. Such as not informing us of certain clauses in the contract, seemingly trying to take advantage of our young age, luckily we read the ...
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What agent could do to change your mind?
Need to be better with correspondence.Attached Filesnbsp;
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May 09,2012
May 09,2012
12
people found
this helpful
this helpful
They charged a £300 fee, and for what?
- They didn't find us a new housemate, we did (via Gumtree)
- It took 1.5 months before the 'right person' was available to set up the contract (a renewal, not a new one)
- They never contacted any ...
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Oct 18,2011
Oct 18,2011
4
people found
this helpful
this helpful
I was extremely impressed with Ocean. We viewed a few properties and were always assigned the same agent. This meant we did not keep on having to explain our circumstances. Jason got to know us and what we were looking for and hence, when our ...
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Jun 30,2010
Jun 30,2010
12
people found
this helpful
this helpful
The staff at Ocean Estate Agents in Bishopston, Bristol are obnoxious and rude. They care little about their customers and are grossly slow at even the simplest of tasks.
I recommend you avoid them at all costs.
...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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