50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 10,2013
Oct 10,2013
1
people found
this helpful
this helpful
Was ill advised when renting the property. I originally wanted a 1 year minimum term but the sales agent said straight away that the landlord would only do 6 months and explained that it was a means of protecting me if things go bad.
What I didn't know was that there was a steep 'processing' fee for contract renewal and that they would raise my rent at the end of 6 months. Such info was buried in the contract and was not communicated to me at the start of my tenancy either verbally or in writing. There was also a high checkout fee at the end of the tenancy - again, this was buried in the contract and not communicated to me either verbally or in writing.
It's hard to see this as anything else than a straightforward cash grab. Even my other property agent commented that the charges were unfair - they don't impose those charges in their own rental agreements.
On the positive side, I've learnt from this experience to be much more careful about the contract terms and to specifically ask the agent to check with the landlord for things that I want.
What I didn't know was that there was a steep 'processing' fee for contract renewal and that they would raise my rent at the end of 6 months. Such info was buried in the contract and was not communicated to me at the start of my tenancy either verbally or in writing. There was also a high checkout fee at the end of the tenancy - again, this was buried in the contract and not communicated to me either verbally or in writing.
It's hard to see this as anything else than a straightforward cash grab. Even my other property agent commented that the charges were unfair - they don't impose those charges in their own rental agreements.
On the positive side, I've learnt from this experience to be much more careful about the contract terms and to specifically ask the agent to check with the landlord for things that I want.
What agent could do to change your mind?
Be more up front with all the costs involved. Be receptive to offer to ask the landlord to negotiate contract lengths. Be more attentive to after-sale service to avoid giving the impression that they only care about getting the rental money.Attached Filesnbsp;
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Latest Reviews
22nd Mar 2019
reviewed by 'Excellent'
26th Apr 2018
reviewed by 'Steve'
26th Apr 2018
reviewed by 'SDixon'
29th Jun 2017
reviewed by 'Claudia'
Opening Hours
Address
Strettons
Waltham House, 11 Kirkdale Road
Leytonstone,London
Greater London
E11 1HP
020 8509 4425
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £600,000 | £600,000 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 3 | 0 | 0 | 1 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 22,2019
Mar 22,2019
0
people found
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this helpful
We have been using Strettons to manage a building of ours in Uxbridge for at least the last 25 years. They have provided a superb professional service. Particularly recently when they negotiated a small rent rise, being particularly sensitive to the current possibly precarious Brexit market ...
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Comment on agent fees
Good
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May 08,2018
May 08,2018
0
people found
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Full of praise for Michael Mercer Strettons's rental manager. I was very impressed with Michael's pro-active, relaxed and friendly style, but highly professional approach and knowledge of the E17 rental market. Michael was able to market and re-let our rental property within a week of ...
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Comment on agent fees
No comment
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Apr 26,2018
Apr 26,2018
0
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From start to finish we have been very happy with Michaels support and candid guidance through the property purchase journey. As first time buyers we were very new to the process and he has helped us along the way by being readily available and passing ...
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Comment on agent fees
no comments
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Apr 26,2018
Apr 26,2018
0
people found
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It was a pleasure dealing with Michael. He was very helpful and went out of his way to meet and show me the flat after hours.
Listened to what we was looking for and manage to find us something within our price range...
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Jun 29,2017
Jun 29,2017
1
people found
this helpful
this helpful
We cannot thank Micheal and his staff enough for their generous help and time. After being let down and scammed by other dodgy agencies and almost being left homeless, it was extremely refreshing to work with Strettons who went above and beyond to help us ...
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Comment on agent fees
Very good between 4 people.
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Oct 21,2014
Oct 21,2014
6
people found
this helpful
this helpful
Strettons have an interesting take on customer service. I rented through Strettons estate agency/property management with 2 friends for 1 year in Whitechapel, East London. They were consistently unavailable, unhelpful, unresponsive and thoroughly unprofessional, in my opinion. I would never rent a property using their services ...
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Oct 10,2013
Oct 10,2013
1
people found
this helpful
this helpful
Was ill advised when renting the property. I originally wanted a 1 year minimum term but the sales agent said straight away that the landlord would only do 6 months and explained that it was a means of protecting me if things go bad.
What I didn't ...
read full review
read full review
What agent could do to change your mind?
Be more up front with all the costs involved. Be receptive to offer to ask the landlord to negotiate contract lengths. Be more attentive to after-sale service to avoid giving the impression that they only care about getting the rental money.Attached Filesnbsp;
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Yes
Aug 07,2012
Aug 07,2012
4
people found
this helpful
this helpful
This is a terrible letting agencies which simply seeks to rip you off as much as possible. When moving in they claimed that 4 days would not be enough time to to replace the faulty fridge and do some decorating of my flat in Stratford as ...
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What agent could do to change your mind?
Stop ripping people off and get your fees sorted out, also your staff love to talk down to tenants, this is unacceptable.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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