0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 10,2013
Oct 10,2013
1
people found
this helpful
this helpful
These agents are awful! There are so many things I could say about these people. They took MONTHS to fix anything, and only after many phone calls to ask again and again for things to be fixed. We had to live with thick black mould on bedroom walls and ceiling for months as I was told not to wash it off until someone had seen it. No one came for 3 months. I just wish I had reported them to environmental health but I believed they would fix it. Things were damp in the house and it was the coldest place we have ever lived. The mould was due to no ventilation in the roof which also ruined some of our things that we were storing up there. Eventually we moved some things down to a bedroom which meant that bedroom became a storage room and could not be used as a bedroom. It only got sorted when I wrote and asked to be let out of the tenancy early as we couldn't stand it anymore. There were various other things that needed fixing that still weren't done when we moved out. We cleaned and scrubbed the house from top to bottom, not because we are dirty people but because we had a feeling they may take our deposit. We were right. One or two small oversights meant around £800 was taken! They never got back to us when we rang and only after I threatened reporting them, and gave them a deadline, did they respond. They gave me £132 back for something but refused to comment on anything else. Because we had to move again we incurred moving costs, I had hoped they would balance our heartache, discomfort and extra expense whilst living at this property, with the ridiculous reasons that they kept our money, they didn't. They are rude, arrogant and useless. Don't use them.
What agent could do to change your mind?
Respond when contacted. Delivered on their promises to fix things. Tell you they will take ‚£250 for checking out, before you sign the contract. Apologise for their inadequacies. Apologise for our discomfort caused by their lack of interest.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Oct 2013
reviewed by 'Annoyed.'
10th Apr 2012
reviewed by 'Unhappy'
Opening Hours
Address
Personal Homefinders
34a Hiltingbury Road
Chandlers Ford
Hampshire
SO53 5SS
023 8024 0434, 023 8025 4766
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Oct 10,2013
Oct 10,2013
1
people found
this helpful
this helpful
These agents are awful! There are so many things I could say about these people. They took MONTHS to fix anything, and only after many phone calls to ask again and again for things to be fixed. We had to live with thick black mould ...
read full review
read full review
What agent could do to change your mind?
Respond when contacted. Delivered on their promises to fix things. Tell you they will take ‚£250 for checking out, before you sign the contract. Apologise for their inadequacies. Apologise for our discomfort caused by their lack of interest.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 10,2012
Apr 10,2012
2
people found
this helpful
this helpful
Paul Cole is completely arrogant and the agency is a shambles. It is run by a variety of incompetent and rude people who:
-don't show up to appointments and don't call to let you know
-are "on their lunch" whenever you call (9am, 4pm whenever)
...
read full review
read full review
What agent could do to change your mind?
A complete attitude change is what would be required from Paul Cole to change my view of Personal Homefinders.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 25, 2012
View all comments
(2)
Snappy outfit. My daughter and three others rented via Winchester office while at uni. Rented the property for two year. Complied with contract including cleaning of carpets and a working parking including parents cleaned the property. The carpet cleaner said e house had never even as clean. Yet they withheld money for cleaning, rubbish removal and replacing a smoke alarm which never worked. This despite not responding to constant reports of water ingress, non response to an electrical fault sub ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
