“I found County Property management an unyielding company with staff ......”
1 Star Review
Oct 09,2013
By:
'Carola'
Oct 09,2013
Branch: Woking, Surrey House, 46 Commercial Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU21
Branch: Woking, Surrey House, 46 Commercial Way
Lettings (as a Tenant)
Postcode: GU21
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people found
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I found County Property management an unyielding company with staff that treated you (the tenant) like a second class citizen. I would never recommend anyone have dealings with the company. On vacating the property, we cleaned the property, then were forced to spend an additional £350 to have the property professionally cleaned ,only to have an additional £200 deducted from the deposit: £130 for the removal of apples which had fallen from the apple tree in the property after we have vacated. £30 for a light bulb and so forth. The carpets were so old and stank, the 2 sheds were dilapidated and full of junk, the paint on the walls was chipped. We asked for new carpets, paint, or sheds, non of which were every replaced, but the rent was put up £50 each year. It was the rude staff that frustrated me the most, the tone of their voices, the inaudible sneers that you felt you received when you called; insulting, unnecessary. My husband and I were professionals, teachers, who simply rented for 2 years because we couldn't sell our house that we owned in the US. We sold up early, against our plans or financial benefit, just to get away from County property Management. We lost almost £3,000 because they would not let us out of our lease and even try to find other tenants. I lost many sleepless nights because of this company, they are unfair, uncompromising and downright rude.
What agent could do to change your mind?
rent from a private landlord, or Waterfalls (a lovely company)
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Thank you for your review.
We are disappointed to hear that you feel so disappointed with the service you have received from us in this instance.
Unfortunately, tenants often feel aggrieved when monies are deducted from the deposit. However, the issues you have mentioned - garden, light bulbs - are tenant responsibilities for which the landlord is fully entitled to claim.
Likewise, professional cleaning upon departure, whilst expensive, is a normal requirement and although this was an older style property and therefore not decoratively perfect, tenants are still expected to return the property at the end of the tenancy in a clean state.
We wish you every happiness in your new home, wherever that may be and we regret that your experience with County Property has not lived up to your expectations.
County Property Management