100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction
Oct 08,2013
Oct 08,2013
56
people found
this helpful
this helpful
Be very careful when using these estate agents (or any for that matter!) We've learnt a lot from our awful awful experience.
Mainly, the flat we signed for was NOT the one we were shown by the agent!!!!!!!! Crazy!
Investigating further, we found that this is common trick used by estate agents whereby the nicest property in a block of flats is shown to you, but you subsequently unknowingly sign for a different one. The agent may apply pressure to you, saying you must sign the contract before receiving the keys.... Just ensure that you visit the flat on the day of signing the contract and ask precisely which flat the paperwork refers to (the flats in this building had no numbers).
---
We were also told a series of lies when we paid our deposit and very very expensive £396 administration fee!!! Obviously when you make the payment of the deposit and admin fee there is no written contract in place, that comes later, but the estate agent will tell you exactly what you want to hear in order to get hold of your money...don't be fooled. Make sure you get written confirmation of every promise they have made to you before paying anything.
We were told that electricity bills were included in the price of rent (NOT TRUE)
We were told that water bills were included in the price of rent (NOT TRUE)
We were told that the estate agent would manage the property (NOT TRUE)
We only found out the above were not true when we provided with a contract on the day of the move... but by then we had paid our admin fee and it was too late to begin searching for another property again.
---
I have no idea what the £396 admin fee is for, the administration was a complete shambles. We were asked to send many documents twice, including personal details such as bank statements and passport photos. They had either lost or incorrectly filed some of this information.. a completely disaster and completely unprofessional.
---
Upon moving into the property, it was a mess, wet paint, sawdust everywhere, paint all over the windows, tile grouting all over the bathroom and taps, mess in the sink etc. Paying £320 a week, this is just unacceptable...
Since moving into the property (2 months ago) we have had a serious gas leak, a rat infestation, still haven't received a second key to the property (so we have to share) and no gas or electricity safety certificates (which should be provided to the tenant legally before moving in).
Of course, Allen Goldstein don't want anything to do with these problems, they're not managing the property.
---
We've asked for compensation by way of return of our admin fee, for the nightmare experience we have had, but the manager rejected this claim.
You've been warned!!!!
Mainly, the flat we signed for was NOT the one we were shown by the agent!!!!!!!! Crazy!
Investigating further, we found that this is common trick used by estate agents whereby the nicest property in a block of flats is shown to you, but you subsequently unknowingly sign for a different one. The agent may apply pressure to you, saying you must sign the contract before receiving the keys.... Just ensure that you visit the flat on the day of signing the contract and ask precisely which flat the paperwork refers to (the flats in this building had no numbers).
---
We were also told a series of lies when we paid our deposit and very very expensive £396 administration fee!!! Obviously when you make the payment of the deposit and admin fee there is no written contract in place, that comes later, but the estate agent will tell you exactly what you want to hear in order to get hold of your money...don't be fooled. Make sure you get written confirmation of every promise they have made to you before paying anything.
We were told that electricity bills were included in the price of rent (NOT TRUE)
We were told that water bills were included in the price of rent (NOT TRUE)
We were told that the estate agent would manage the property (NOT TRUE)
We only found out the above were not true when we provided with a contract on the day of the move... but by then we had paid our admin fee and it was too late to begin searching for another property again.
---
I have no idea what the £396 admin fee is for, the administration was a complete shambles. We were asked to send many documents twice, including personal details such as bank statements and passport photos. They had either lost or incorrectly filed some of this information.. a completely disaster and completely unprofessional.
---
Upon moving into the property, it was a mess, wet paint, sawdust everywhere, paint all over the windows, tile grouting all over the bathroom and taps, mess in the sink etc. Paying £320 a week, this is just unacceptable...
Since moving into the property (2 months ago) we have had a serious gas leak, a rat infestation, still haven't received a second key to the property (so we have to share) and no gas or electricity safety certificates (which should be provided to the tenant legally before moving in).
Of course, Allen Goldstein don't want anything to do with these problems, they're not managing the property.
---
We've asked for compensation by way of return of our admin fee, for the nightmare experience we have had, but the manager rejected this claim.
You've been warned!!!!
What agent could do to change your mind?
A considerable amount of compensation for a disasterous experienceAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Aug 2024
reviewed by 'Dora'
7th Sep 2022
reviewed by 'DC'
20th Apr 2022
reviewed by 'Melania'
Opening Hours
Address
Allen Goldstein
104 Cromer Street
London
Greater London
WC1H 8BZ
020 7183 4101
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £250,000 | £350,000 |
| Lettings | 94% | 88% | £750 | £3,558 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 5 | 57 | 15 | 0 | 0 | 1 | 1 | 1 | 5 |
Areas covered
- NW6
- WC1
- WC2
- NW1
- NW5
- NW3
- E1
- EC1
- E3
- N19
- N17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Nov 25,2024
Nov 25,2024
0
people found
this helpful
this helpful
Allen Goldstein's property manager Abisoye is a highly efficient official who tackles property issues and problems quickly, he is willing to go the extra mile with service providers in order to get value for money for his client. So far maintenance Issues reported have always ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2024
Aug 15,2024
0
people found
this helpful
this helpful
Allen Goldstein was very professional and helpful throughout the entire process.I had a great experience with this agency!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07,2022
Sep 07,2022
0
people found
this helpful
this helpful
Very nice service and helped us to smoothly settle down in the brilliant new place!
And the response is swift....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 02,2022
Sep 02,2022
0
people found
this helpful
this helpful
fantastic for students !
Great communication between me and the agent, can highly recommend Shyrelle Best for this. Easy contract signing, would definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2022
Jun 15,2022
0
people found
this helpful
this helpful
Great service from Allen Goldstein, smooth experience and amazing support! Special thanks to Shyrelle for being proactive and providing all the information needed in super timely manner!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 20,2022
Apr 20,2022
0
people found
this helpful
this helpful
Good experience overall. Would recommend this agency to everyone out there searching for a house/ room. Especially shout out to Hue. Thanks for sorting out everything so quickly. Great stuff!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 21,2022
Mar 21,2022
1
people found
this helpful
this helpful
DO NOT BE A TENANT WITH THIS COMPANY. awful, lied to us at the start of the tenancy and fulfilled barely any of our requests (breached contract from the start) including cleaning the house (it was filthy when we moved in and they refused to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23, 2022
View all comments
(1)
Dear DXTIER,
Thank you for your feedback , unfortunatly your name is not one we can locate on our system.
However reading the contents of your feedback we can only come to think of one issue which we had with a previous tenant who has been leaving numerous reviews throughout the entire tenancy.
Please note that all deposits are registered and your are given that Certifificate at the start of the tenancy , any disputes with the deposit is then taken up with the Deposit Scheme if both Land ...
Jan 26,2022
Jan 26,2022
0
people found
this helpful
this helpful
I had a great experience and I had an amazing agent who helped me with the process and that was always there when we needed it....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2022
Jan 26,2022
0
people found
this helpful
this helpful
Very helpful during the moving in process! Overall I am happy with the house me and my other flatmates rented....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2021
Aug 17,2021
0
people found
this helpful
this helpful
I had a great experience cooperating with Allen Goldstein Limited. Hue was my real estate agent, and he was extremely professional, responsive and helpful. I would highly recommend working with Hue because he is always calm, easy to talk with, and he gives very innovative ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2021
Jul 12,2021
1
people found
this helpful
this helpful
I have worked as landlord with small portfolio with the lettings team at Allen Goldstein.
The work conducted by the team lead by Ben Adams has been great. Helping assessing the market, being realistic on whats needed, and generally you feel as a partner rather ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2021
Apr 22,2021
0
people found
this helpful
this helpful
Bilat and his team are an absolute pleasure to work with and I would thoroughly recommend them to anyone considering using them. They are highly responsive, very efficient, and extremely affable. They have been very kind to me, helping me through a difficult couple of ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2021
Apr 22,2021
0
people found
this helpful
this helpful
Very helpful and professional , would highly recommend , helped me thoroughly to find a flat well suited for me....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2021
Apr 22,2021
0
people found
this helpful
this helpful
Considerate, kind and responsive.
Hue from Allen Goldstein was a big help in my experience of renting the property. Unlike some letting agencies that make a fuss, and usually end up quarrelling with you, these people have always been there to help....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2021
Mar 10,2021
0
people found
this helpful
this helpful
I've had a great experience with this agency. Hue has been extremely helpful and efficient every step of the process. He even did the key handover on his day off, as well as helping out with moving my luggage. Great experience all-round....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24,2020
Nov 24,2020
0
people found
this helpful
this helpful
I've used Allen Goldstein to manage my property for the last five years. They've been amazing to work with. I've always had a prompt response to any queries or concerns. And they've always provided me with good tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2020
Nov 23,2020
0
people found
this helpful
this helpful
I've used Allen Goldstein to manage my property for the last five years. They've been amazing to work with. I've always had a prompt response to any queries or concerns. And they've always provided me with good tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2020
Oct 28,2020
0
people found
this helpful
this helpful
On the whole they are very professional.
Amz is very passionate and hard working.
I appreciate they have a difficult job - My only recommendation is that they focus more on their comms with new tenants. The more information that is provided early on improves ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
I placed a deposit and was then told later in the week that the property was offered to someone else and I would have to offer more.
The property had previously stood empty on the market for months.
Amz is a pleasent chap but I ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23, 2020
View all comments
(1)
Thank you for notifying us with concern. In regards to the deposit which was placed with one of our property. The applicant had placed the deposit and had not put offer in writing which is clearly stated in email for us to put forward, we were unable to hold the deposit any longer, i attempted to call and message applicant several times but failed to receive the offer. Not being able to hold deposit any longer we released the deposit soon as we received the account details, We remained to have c ...
Aug 21,2020
Aug 21,2020
0
people found
this helpful
this helpful
Thank you Amz for your professionalism, attention and kindness, at all times you have been very attentive so that there was no problem, always communicating with your team and with me. thank you very much i recommend it 100%...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2020
Feb 05,2020
0
people found
this helpful
this helpful
Mr. Islam has been very helpful in helping us to settle down as soon as possible from viewing day until move-in day. The process from contract signing to move-in date is crystal clear (especially for me and my friends as international students, we are glad ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2020
Jan 09,2020
0
people found
this helpful
this helpful
Amz was the agent we dealt with and we had a good experience. He was prompt, helpful, and polite when going through the process of securing the flat. Overall would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2019
Dec 20,2019
0
people found
this helpful
this helpful
Daniella and Gemma have been fantastic in helping me get settled in my new flat in Central London. They are quick to respond and get things sorted in a friendly, professional manner. I would recommend them!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2019
Dec 16,2019
0
people found
this helpful
this helpful
I had a very good experience with this agency as miss Daniella helped me very pleasant experience and very helpful with all request i had asked for when i moved in to the property it was absolutely spotless and clean no problems at all if ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2019
Jun 03,2019
0
people found
this helpful
this helpful
It was a lovely experience working with Daniella, she was very clear on what the requirements are & explained about who Allen Goldstein is, i've had no problems at all ðð¼...
read full review
read full review
Comment on agent fees
Satisfied.
Was this helpful?
Yes
Yes
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
I was so surprised to have a 5 star experience letting my property immediately with a 2 year guaranteed rent with no commission or hidden charges - all the staff were very helpful and could be contacted very quickly...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
I have been very impressed and full of admiration for the service I received Allen Goldstien 104 Cromer Street branch.
Can't praise enough the professionalism of Toni Chris and Gemma. They have been amazing from the time we started discussing renting our property through them and ...
read full review
read full review
Comment on agent fees
The fees were excellent
Was this helpful?
Yes
Yes
Nov 06,2018
Nov 06,2018
0
people found
this helpful
this helpful
This is the message I sent to Daniella soon after signing the lettings agreement to rent our my property.
Wonderful thank you Daniella, I knew that I can trust your company as you are very professional unlike some of the other agents that I was ...
read full review
read full review
Comment on agent fees
I agree with their fee structure
Was this helpful?
Yes
Yes
Oct 01,2018
Oct 01,2018
1
people found
this helpful
this helpful
I deeply regret having used this exceptionally bad service by our agent *.
Besides having lied to us about the squaremeter size of the property by about 15 m², he was not even sorry when we confronted him with this tremendous mistake. In my opinion the size ...
read full review
read full review
Comment on agent fees
I believe instead of paying money to the agency, we should have gotten money from them because we cleaned the apartment and fixed whatever needed to be done.
Was this helpful?
Yes
Yes
Nov 01, 2018
View all comments
(1)
Dear SandwichStreet 78,
It is a shame that despite all our help and assistance you have given us such a poor review.
In regards to the floorplan, although it clearly states it is for illustration purposes, the alternative measurements you provided was carried out by you and not a professional hence we could not use it. You were also checked in to the property where you inspected it and exclaimed how happy you were with the apartment.
There was no advertising material stating the property ...
Jun 14,2018
Jun 14,2018
3
people found
this helpful
this helpful
I signed onto an 8-month tenancy, only to move into a room and flat ridden with maintenance issues. For example, before I moved in the agency did not even check the room's condition, as a result of which I moved into a room with a ...
read full review
read full review
Was this helpful?
Yes
Yes
Hue Kabir
(9)
Bilat Ben Shaista
Mark Winship
(1)
Bodrul Ahmed
Landlord Fees
Let Only ServiceLong Let (6 months plus) 7% + Vat
Short Let (less than 6 months) 9% + Vat
Rent Collection
Long Let (6 months plus) 10% + Vat
Short Let (less than 6 months) 13% + Vat
Management
Long Let (6 months plus) 12%+VAT
Short Let (Less than 6 months) 16%+VAT
Tenant Fees
Fixed ChargesPet Charge (This charge is on top of you rent payment) £20
Replacement Tenant fee £50 +VAT
Rent Arrears 3% above bank of England base rate
Contractor Missed Appointments £80 +VAT or Min call out charge
Reference Request existing or Old Tenants £50 +VAT
Other Default Fees that maybe charged Lost Keys / Surrender of Tenancy
Other Costs for Tenants
We will collect 1 weeks rent as holding deposit when you are interested in a property, this will be used against your first months rent or deposit. The holding deposit may not be refunded if you have failed referencing or your do not complete the transaction for any lawful reason. Last updated at 04/03/2021, 2:52 PM by Gemma Williams
Complaints Procedure
No procedure set.
Last updated at 2:48 PM 30/10/2017 by allAgents
Best Letting Agent in WC1H 
It is unfortunate when a tenant experiences problems when they first move in. Allen Goldstein endeavour to do everything in their power to ensure it is as smooth as possible. However there are some things that are out of our hands. But, naturally agents get blamed for all sort of mishaps and quite easily the good things that we do are quickly forgotten.
It is common practice throughout the industry to have the Tenancy Agreement signed before any keys can be released. An administration charge is payable for the purpose of administering your whole "move in process". Tenants are advised from start to finish which property is available to let, the specifications of the property and whether any utilities are included. It is ridiculous to say that Allen Goldstein, or any agent, will show one property and then "pressure you" into another.
Allen Goldstein endeavour to assist their clients in any way possible. Whether we are managing the property or not, we are always here to help our tenants with any concerns or issues they might be experiencing.
If your landlord is not responding to or resolving your concerns, please come and see us and we would be more than happy to help you in resolving any issues.
Thank you.