0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 07,2013
Oct 07,2013
3
people found
this helpful
this helpful
earlier this year our father died & we found ourself in the unfortunate position of having to sell his home, our family home, obviously this has been an extremely distressful time for us. On beginning our relationship with your move we had hoped that we had chosen an estate agent that was going to work for us & sell the property in an easy & as stress free way as possible as well as undoubtedly a professional way. Nothing could be further from the truth.
Communication was poor, all one way, the office staff did not seem to want to listen to our views & constantly seemed to be representing the buyer opposed to ourselves. We had some work completed, although had not been asked to, obtained gas & electric safety certificates, which the buyer then questioned & wanted to send someone else in even though they were done with accredited people! We felt that Your Move knew the buyer, when papers should have been signed & all could move on we were hassled more & more for further requests, the property was sod as seen.... Yet we had all there problems, the property is actually in exceptional repair & al that need doing is cosmetic, the buyer had a bargain!! After being given an ultimatum to decide one way or the other by the close of business last Monday, ignoring this the buyer wrote a pleading letter & turned up on my doorstep, I could not believe she even had my address!! Speaking, extremely crossly, to the office the sale finally fell through. Apparently i should be standing on my head in the back garden if that is what the buyer requests & is what's needed to sell the house, there are plenty of other aspects of their service we are not happy about, needless to say we are now using another estate agent, I would advise no one to use Your Move as you will probably be left feeling highly stressed & have No Move!!! We have complained to their complaints office & the Ombudsman, it will be interesting to see the outcome........
Communication was poor, all one way, the office staff did not seem to want to listen to our views & constantly seemed to be representing the buyer opposed to ourselves. We had some work completed, although had not been asked to, obtained gas & electric safety certificates, which the buyer then questioned & wanted to send someone else in even though they were done with accredited people! We felt that Your Move knew the buyer, when papers should have been signed & all could move on we were hassled more & more for further requests, the property was sod as seen.... Yet we had all there problems, the property is actually in exceptional repair & al that need doing is cosmetic, the buyer had a bargain!! After being given an ultimatum to decide one way or the other by the close of business last Monday, ignoring this the buyer wrote a pleading letter & turned up on my doorstep, I could not believe she even had my address!! Speaking, extremely crossly, to the office the sale finally fell through. Apparently i should be standing on my head in the back garden if that is what the buyer requests & is what's needed to sell the house, there are plenty of other aspects of their service we are not happy about, needless to say we are now using another estate agent, I would advise no one to use Your Move as you will probably be left feeling highly stressed & have No Move!!! We have complained to their complaints office & the Ombudsman, it will be interesting to see the outcome........
What agent could do to change your mind?
Actually listening & representing us would have helped, however by the end of our experience i would NEVER recommend or use them again!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
7th Oct 2013
reviewed by 'Julie'
7th Oct 2013
reviewed by 'Julie'
Opening Hours
Address
Your Move
834 Bristol Road South
Northfield,Birmingham
West Midlands
B31 2NS
0121 476 5211
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 |
Areas covered
- B31
- Kings Norton
- B29
- Weoley Castle
- B30
- B32
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 07,2013
Oct 07,2013
4
people found
this helpful
this helpful
earlier this year our father died & we found ourself in the unfortunate position of having to sell his home, our family home, obviously this has been an extremely distressful time for us. On beginning our relationship with your move we had hoped that we had ...
read full review
read full review
What agent could do to change your mind?
Actually listening & representing us would have helped, however by the end of our experience i would NEVER recommend or use them again!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 07,2013
Oct 07,2013
3
people found
this helpful
this helpful
earlier this year our father died & we found ourself in the unfortunate position of having to sell his home, our family home, obviously this has been an extremely distressful time for us. On beginning our relationship with your move we had hoped that we had ...
read full review
read full review
What agent could do to change your mind?
Actually listening & representing us would have helped, however by the end of our experience i would NEVER recommend or use them again!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 4:01 PM 15/12/2015 by allAgents
