100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Sep 05,2013
Sep 05,2013
3
people found
this helpful
this helpful
If you are a Student do NOT let with Martin and Co. They don't care once they have your money, Took us over 3 weeks of asking to get a clip to hold the Shower head that perished away previously, Numerous complaints about a bed with no response, Terrible Customer Service. Fortunately we had a good Landlord. Its highly beneficial to get the Landlords number as they care about there tenants.
Its not just me complaining, This is on Behalf of our house I let with 3 other people, all of whom don't have a single good word to say about Martin and Co Huddersfield. A Friend at Uni also had no heating for over a month as Martin and CO Failed to get back to her numerous Phone calls and Emails. If we pay over 16k a year for a 3 story, 4 Bed narrow town house you Expect a good level of customer Service... Something that was not taken up by the Agents. Further more upon leaving there were a few lightbulbs blown due to the poor electrics of the house.... These were Quoted at £15 one off charge and £5 per Lightbulb to Replace.... Ludacris
Its not just me complaining, This is on Behalf of our house I let with 3 other people, all of whom don't have a single good word to say about Martin and Co Huddersfield. A Friend at Uni also had no heating for over a month as Martin and CO Failed to get back to her numerous Phone calls and Emails. If we pay over 16k a year for a 3 story, 4 Bed narrow town house you Expect a good level of customer Service... Something that was not taken up by the Agents. Further more upon leaving there were a few lightbulbs blown due to the poor electrics of the house.... These were Quoted at £15 one off charge and £5 per Lightbulb to Replace.... Ludacris
What agent could do to change your mind?
Just learn standard Customer service and respect your tenantsAttached Filesnbsp;
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Latest Reviews
3rd Oct 2024
reviewed by 'Surraya'
1st Oct 2021
reviewed by 'Ruby javed'
7th Feb 2020
reviewed by 'Robert'
1st Feb 2020
reviewed by 'chloe'
9th Jun 2019
reviewed by 'Nicola'
Opening Hours
Address
Martin & Co
7 St Peters Street
Huddersfield
Yorkshire
HD1 1DL
01484 453935
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £78,000 | £150,000 |
| Lettings | 100% | 33% | £395 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 6 | 2 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 03,2024
Oct 03,2024
0
people found
this helpful
this helpful
I moved in on 10 September I have had few issues with flat but marina and Co have actioned everything immediately they have been so helpful thank you .
Surraya...
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Oct 01,2021
Oct 01,2021
1
people found
this helpful
this helpful
William Taylor and his team are so good at what they do
Sold our house and kept us up to date at all times
From start to finish excellent services...
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Feb 07,2020
Feb 07,2020
0
people found
this helpful
this helpful
They have managed our property very well for many years. I have never been left for very long without a tenant. Also, as I know, the tenants have been happy with the way the property has been managed. Any queries or problems are dealt with ...
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Feb 01,2020
Feb 01,2020
4
people found
this helpful
this helpful
Martin and Co is the single worst estate agent I have ever know, I am begging you please do not use them. I rented a house with them for 9 months and it’s the worst experience I’ve ever had with an estate agents (I‘...
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Jun 09,2019
Jun 09,2019
4
people found
this helpful
this helpful
I would even give them 1 star if I am honest! Leave you with out heating for 3 months in winter with a child and apparently they did everything possible to limit the inconvenience...3 months without heating I feel that's more than an inconvenience! When the landlord ...
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Jun 21,2017
Jun 21,2017
6
people found
this helpful
this helpful
These people have no regard for tenants there loyalties lie soley with landlords.Tenants for 2+ years with these idiots. On the day the tenancy agreemeent was signed we were assured the doors on the double garage adjacent to the property and the rubble in the ...
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May 18,2017
May 18,2017
3
people found
this helpful
this helpful
Disgustingly rude and a bunch of liars. DO NOT TRUST UNDER ANY CIRCUMSTANCE! They lie about not having hidden fees and if you are not careful while reading the contract you get scammed. I cannot stress this enough - do not rent from this agency, ...
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Comment on agent fees
RIDICULOUSLY high fees for a horrible service
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Apr 15,2017
Apr 15,2017
1
people found
this helpful
this helpful
I used Martin & Co to sell my house and had a great service. I sold my house within weeks of it going into the market. They kept me fully informed at all times with viewings and feedback. I dealt with Will, John and Lee and ...
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Comment on agent fees
Fees were good as included solicitors.
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Jan 20,2017
Jan 20,2017
1
people found
this helpful
this helpful
I used Martin and Co to manage my property over a few years, and eventually to sell it. They provided me with an efficient and friendly service, I always knew where I stood with regard to my property. I would recommend this agent to other ...
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Jun 30,2014
Jun 30,2014
5
people found
this helpful
this helpful
The service I received from Alex and Zak was disgusting to say the least! Firstly I was interested in renting one of their properties in Birkby, when I met Helen at the property she was lovely. I explained my situation which was that I have ...
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What agent could do to change your mind?
The agent was rude and very judgementalAttached Filesnbsp;
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Jun 20,2014
Jun 20,2014
0
people found
this helpful
this helpful
Saw a potentially perfect flat online so arranged viewing. Checked on phone students were accepted and was told by Helen that they were, as long as we had guarantors (which we did). The flat was for me and my partner. We viewed it, loved it, ...
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Feb 22,2014
Feb 22,2014
7
people found
this helpful
this helpful
Firstly we were given incorrect information on the pricing of the property and rent and also were sent incorrect documents after already paying out £100 admin fee. We were then ignored for 4 weeks by Helen the estate agent who had taken our money and left us ...
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Jan 16,2014
Jan 16,2014
3
people found
this helpful
this helpful
Not a single good word to say about Martin and Co Huddersfield. Avoid at all costs. I rented a student property last year. Very helpful when you want to rent, after that a complete nightmare. So disorganised, one staff member was even snotty. Firstly they ...
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What agent could do to change your mind?
No way I would ever recommend to anyone based on my experienceAttached Filesnbsp;
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Jan 24, 2014
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(2)
Dear William Taylor
I don’t believe my review was unjust in any way. The first property was in fact 'substandard'. Upon awareness of this was certainly not when you executed the tenancy. We were only told about the flooding after we had spent a while in your office after paying our first month’s rent and after handing us the keys. We were told about the issue and that an attempt had been made to fix the problem but nothing could be done and we would just not be able to use our ...
Sep 05,2013
Sep 05,2013
3
people found
this helpful
this helpful
If you are a Student do NOT let with Martin and Co. They don't care once they have your money, Took us over 3 weeks of asking to get a clip to hold the Shower head that perished away previously, Numerous complaints about a bed with ...
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read full review
What agent could do to change your mind?
Just learn standard Customer service and respect your tenantsAttached Filesnbsp;
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Jan 22, 2014
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(1)
Dear John Doe & All Agents,
Unfortunately there are once again inaccuracies with this account and a number of factors left out to the benefit of 'John Doe' (may I mention at this time Martin & Co have not had a tenant named John Doe).
As stated previously on reviews on All Agents, Martin & Co employ a full time property manager who's sole responsibility is responding to maintenance in a timely fashion and something that my colleague approaches with a great deal of care. In a number of scen ...
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Unfortunately there are once again inaccuracies with this account and a number of factors left out to the benefit of 'John Doe' (may I mention at this time Martin & Co have not had a tenant named John Doe).
As stated previously on reviews on All Agents, Martin & Co employ a full time property manager who's sole responsibility is responding to maintenance in a timely fashion and something that my colleague approaches with a great deal of care. In a number of scenarios our Landlord's wish to carry out repairs themselves, which was the case here. Martin & Co notified the landlord immediately and were requested not to take any further action. With regards to 'a friend at uni' I have no reason to believe this is true and is only aiming to exaggerate your claim that you suffered a lack of service.
With regards to 'poor electrics' I have to disagree also, the house is a new build property and in fantastic condition with the necessary checks completed. With regards to the costs of light bulbs Martin & Co provide a 'pre checkout' document to all tenants to provide them with information on what they need to do prior to check out and are advised of the costs of rectifying any issues. One of these items is to replace light bulbs and the price for Martin & Co to action this is clear. Failing to do so results in Martin & Co using a third party contractor to change the bulbs, I am sure anyone can see that these third parties do not work for free.
Furthermore it is worth noting that the house in question were responsible for throwing eggs at neighboring houses and causing general unsocial behavior.
It is my opinion that this review was written as a result of the tenants being frustrated at their deposit return. The deposit was registered and returned via the DPS.
My final point is that the tenant writing this review had been a tenant with Martin & Co previously, surely contradictory to the general tone of the email.
If anyone wishes to discuss this review please feel free to contact our office.
William Taylor
Director
Martin & Co Huddersfield