0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 03,2013
Oct 03,2013
8
people found
this helpful
this helpful
Simply terrible.
1. demanded we move in earlier than we wanted or we "wouldn't get the house", come the day of move in, they didn't have the lease ready I was forced to wait 4 hours to get it done (after taking off work)
2. 5/7 items supposedly to be finished before we moved in were not done, as I'm writing this over a week after we moved in, the work still has not been done.
3. The lease (that I waited 4 hours) on day of signing, was incorrect again we noticed the next day. It has been a week since they said they would get corrections, including correct spelling for names of tenants.
4. Never respond to emails, phone calls. Every call ends up with a person in the front saying they are unavailable but they WILL return our calls. Maybe 1 of 13-15 calls have ever been returned. Guy was the only person helpful, or at least seemed to even care.
5. There are a few more issues but I figure most people won't read down this far as they probably will just be skimming the reviews, AVOID THIS LEASING AGENCY LIKE THE PLAGUE
1. demanded we move in earlier than we wanted or we "wouldn't get the house", come the day of move in, they didn't have the lease ready I was forced to wait 4 hours to get it done (after taking off work)
2. 5/7 items supposedly to be finished before we moved in were not done, as I'm writing this over a week after we moved in, the work still has not been done.
3. The lease (that I waited 4 hours) on day of signing, was incorrect again we noticed the next day. It has been a week since they said they would get corrections, including correct spelling for names of tenants.
4. Never respond to emails, phone calls. Every call ends up with a person in the front saying they are unavailable but they WILL return our calls. Maybe 1 of 13-15 calls have ever been returned. Guy was the only person helpful, or at least seemed to even care.
5. There are a few more issues but I figure most people won't read down this far as they probably will just be skimming the reviews, AVOID THIS LEASING AGENCY LIKE THE PLAGUE
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Latest Reviews
29th Sep 2023
reviewed by 'Terry'
3rd Feb 2023
reviewed by 'Godfrey'
22nd Sep 2021
reviewed by 'Kay Cutting'
25th Aug 2021
reviewed by 'Jayne'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £625 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 28 | 1 | 11 | 1 | 6 | 3 |
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Sep 29,2023
Sep 29,2023
0
people found
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Grateful to Beth and Nadine at Haart who advised us during our long wait to purchase our lovely home. Special thanks to Joe and Megan who accompanied us to several viewings and who's cheerful attitude kept us feeling supported and positive....
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Feb 03,2023
Feb 03,2023
0
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One is forewarned that buying and selling property in which to live in is quite often stressful and a stress buster in the form of a friend is a much needed asset. My wife and I have just experienced the worst excesses of that forewarning, ...
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Aug 15,2022
Aug 15,2022
1
people found
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Absolutely disgraceful service. Zero communication with the estate agents since moving into our property. I have a total of around 20 unanswered emails. Keep being passed around and being told someone will get back to us but this never happens. Would not recommend using Haart estate ...
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Apr 09,2022
Apr 09,2022
1
people found
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this helpful
Spent 2 months emailing and calling up the branch asking for information regarding 4 different properties at Marham Park. Originally requested about a property back in February, they responded saying they were unaware of the property they were selling and said they would get back to me. ...
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Sep 22,2021
Sep 22,2021
0
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Thank you for marketing and selling our property so swiftly allowing us now to buy our dream property by the sea...
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Aug 25,2021
Aug 25,2021
0
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I have received nothing but first class service from Mel an her team at Bury…..Thank you all.
Special thank you to Justine Hoy … otherwise known in our house as the “Nutty one” for all her help an advice from start to finish....
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Feb 28,2020
Feb 28,2020
1
people found
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this helpful
Sonia was a wonderful sales progressor, she kept us dated at all times and was persistent with chasing the bottom of the chain who were very slow. Despite the stressful process she remained calm and helpful at all times.
She explained everything clearly and ensured ...
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Feb 27,2020
Feb 27,2020
0
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Linda Thoburn was amazing in promoting our property and sold it to the first person who viewed and Sonia Barrington held our hands through the process. When things did not proceed smoothly, she was on the phone, organising everyone and reassuring us all the way ...
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Jan 23,2020
Jan 23,2020
0
people found
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I would like to say a huge thank you to Sonia for all her help and kindness in the sale of my property not only did she help in the sale process with all her advice, but also help in other areas with filling in ...
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Jan 03,2020
Jan 03,2020
0
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Bethany (Haart, Bury St Edmunds) has been a beacon of light in my search for a new home. Nothing has been too much trouble, she is full of enthusiasm and positivity and is a joy to deal with. Bethany has consistantly kept me up to ...
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Dec 03,2019
Dec 03,2019
0
people found
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A big thank you to Sonia, Joe & Matt and the absolutely amazing team at Haart, Bury St Edmunds.
Thank you Sonia for saving the day by arranging a gas engineer for me (super speedy) and whoever it was in the office who saved me a 4 ...
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Nov 07,2019
Nov 07,2019
0
people found
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Haart were brilliant helping me sell my property so helpful at all times nothing was ever to much trouble i would definitely use them again...
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Oct 18,2019
Oct 18,2019
0
people found
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My experience with haarts has been nothing but positive from start to finish
Justine help advice and experience was paramount in the sale of my house
Again with Sonia, her help and advice put my mind at ease making my exchange a smooth and hassle ...
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Sep 24,2019
Sep 24,2019
0
people found
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Honestly I thought I’d never get through the process of selling my house as I live abroad and never return to the UK Sonia from Haart was a god send I can say she really had her work cut out on this sale with ...
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Sep 14,2019
Sep 14,2019
0
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First move in 30 years. Didn’t need to worry about choice of agent. Matt Taylor, our first contact with Haart, was very professional, efficient and very reassuring. He was keen to help in every way. Sonia Barrington from the office was very pleasant and extremely ...
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Sep 13,2019
Sep 13,2019
1
people found
this helpful
this helpful
I was on the market for 2 years. Used a number of agents. Haart came to the rescue and sold for me. Always stayed in contact with me which was a big issue where other agents were concerned. Justine was straight and to the point regarding ...
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Sep 03,2019
Sep 03,2019
0
people found
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Haart provided a great service from our first meeting to the closure of the sale. Justine, Sonia and the team could not have been more helpful. They communicated brilliantly throughout and offered sound and practical advice. We were hugely impressed and would have no hesitation ...
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Aug 28,2019
Aug 28,2019
0
people found
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I instructed Haart (Bury St Edmunds), to sell our house after being involved with a separate purchase the previous year with Haart being the selling agent. I was markedly impressed with the manner in how it was dealt, notably by Elliot (Sales Manager), which influenced ...
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Aug 15,2019
Aug 15,2019
0
people found
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I brought my house using Haart and ‘just mortgages’. I am a first time buyer so was pretty clueless about the whole moving process and everything involved.
Sonia Barrington was my contact in Haart who helped me through the whole process. I have to say ...
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Jun 19,2019
Jun 19,2019
0
people found
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Justine has been totally brilliant she did what she promised to do sell our home. Everyone in the office was very friendly the viewings they done on my behalf were first class. I was always kept updated with any feedback....
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Comment on agent fees
Good
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Jun 21, 2019
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Thank you for your review, ...
Jun 14,2019
Jun 14,2019
0
people found
this helpful
this helpful
Joe was very helpful and efficient .Being a first time buyer after many years he was reassuring. I was grateful for his patience....
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Comment on agent fees
Elaine pollack
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Jun 10,2019
Jun 10,2019
0
people found
this helpful
this helpful
A great team in bury who worked very hard to sell my house as quick and as efficiently as possible through a hard split.
Amazing support and was always there to help with everything they could to help with anything I was unsure or and ...
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Comment on agent fees
Quite a lot of money for agents fees but they were great and took so much pressure of me.
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Jun 03,2019
Jun 03,2019
0
people found
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very professional marketing approach , no problems , all staff
whom I have had contact with are efficient and knowledgeable, fast sale will hopefully drawer to a satisfactory conclusion...
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Comment on agent fees
reasonable
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May 17,2019
May 17,2019
0
people found
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this helpful
Joe was most helpful in our search for a property. He would always attend viewings and keep in touch. We saw majority of our viewings through joe's findings....
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Comment on agent fees
N/A
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May 17,2019
May 17,2019
0
people found
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Matt was our first contact with Haart and to be honest the reason we chose Haart to sell our property in the first place , we judged him to be confident in his work and honest in his character and we were proved right !
How can ...
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Comment on agent fees
Probably not the very cheapest out there but if you want the best ….
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May 04,2019
May 04,2019
0
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Alex Bryant was very helpful in our search for the perfect house. He was attentive the characteristics of the property we were looking to buy and gave us the appropriate time to think about the properties we viewed. Overall good experience....
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May 31, 2019
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Thank you Elsa for your kind words. Very pleased that we could be of help. ...
Apr 26,2019
Apr 26,2019
0
people found
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this helpful
Very happy with Haart Bury St Edmunds and in particular the service we received from Mel, Justine, Joseph and Sonia.
We have been kept informed every step of the way and it is clear looking after their customers is paramount to all of them....
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Comment on agent fees
Very fair price.
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Apr 23,2019
Apr 23,2019
0
people found
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Haarts made our whole moving experience very simple. From Day 1 and the initial visit to Completion we received a very professional & very friendly service. Matt Taylor's guidance and Sonia Barrington's persistence throughout the process were invaluable. We would thoroughly recommend Haarts to anyone who wishes ...
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Comment on agent fees
Value for Money
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Apr 20,2019
Apr 20,2019
0
people found
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Alex exactly knew my specifications and showed me the house of my dreams.Also always answered my queries and updated about the progress ....
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Comment on agent fees
I was the purchaser hence didn't pay any fee
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May 01, 2019
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Thank you very much for your kind words. We hope you love the house! ...
Apr 17,2019
Apr 17,2019
0
people found
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this helpful
Would definately recommend Haarts.
Great communication with the agent who really understood our needs and was very helpfull throughout the search.
Many thanks...
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Sonia
Justine
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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