Bourne Estate Agents
Farnham, GU9
4.6/5, 80 reviews
88% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

Contact Us

“A most frustrating experience. We found them incompetent, added no ......”

Share on :
Oct 04,2013
Minithumbdown
By: 'Michelle'
Oct 04,2013
21 people found
this helpful
A most frustrating experience. We found them incompetent, added no value to the sales process, have poor negotiation skills. Also found the owner arrogant and patronising. Don't like leaving bad reviews but it was such a poor process, leaving us out of pocket with no apology and they had a fee of over £12,000 from us... Even the buyer didn't want to deal with them!!! In fairness, we thought Millie, one of the sales consultants was no problem, but otherwise not a good experience.
What agent could do to change your mind?
Try to understand your customers' perspective. Don't patronise your clients, and perhaps an apology for your errors would be a start.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Rob
Sep 21, 2017
Exactly the same experience here. They had the property we bought on the market for well over a year, but when we started the conveyancing process it was totally unready for sale - missing building regs, FENSA certificates - you name it. Wasted huge amounts of our solicitors time (and our money) chasing and chasing to get things done, with total incompetence from the Bourne team *. Ugh!! And even at the end, when they knew they'd fouled up, not a whimper of an apology - they clearly didn't care one jot about anything once they'd got their precious commission.

Would never use again, either to buy or to sell.
By: Roger
Oct 23, 2013
My experience too....a dreadful crowd

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 80
1st Feb 2024
reviewed by 'Mikhail Basman'
“We've hired them as our rental property managers and they will always side with the tenants. The tenants constantly misused ......”
12th Sep 2022
reviewed by 'Ben'
“Made it very clear throughout the tenancy that their own concern was making sure the landlord got his money, rather ......”
8th Jun 2021
reviewed by 'Mr Burge'
“Great work by Rob (and colleagues) with both our house sale and purchase. Quick responses and helpful team. A bit ......”
19th Feb 2021
reviewed by 'Charlie'
“I have been so impressed with Bourne Estate Agents in Farnham. Adrian Cannon who is helping me with the a ......”
20th Jan 2021
reviewed by 'Laura Hartley-Smith'
“When Adrian first showed us round the property, he was knowledgeable, personable and understood what we were looking for. He ......”
23rd Jan 2020
reviewed by 'Samantha'
“Terrible experience. We were looking for a house for two years and spoke to many estate agents in Farnham over ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bourne Estate Agents
29 Downing Street
Farnham
Surrey
GU9 7PD
01252 723383

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £800 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 5 2 37 2 15 1 0 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Alton, GU34
Farnham, GU9
Godalming, GU7
Guildford, GU1
Petersfield, GU32
Woking, GU21

“Awfuil Property Management Service...”

Share on :
Feb 01,2024
Minithumbdown
By: 'Mikhail Basman'
Feb 01,2024
0 people found
this helpful
We've hired them as our rental property managers and they will always side with the tenants. The tenants constantly misused and broke things in our house and Bourne Estate agents blamed us for it. In addition, Bourne's contractors are +25% more than local contractors. This cost ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Horrendously incompetent and only have the landlord's interest at heart...”

Share on :
Sep 12,2022
Minithumbdown
By: 'Ben'
Sep 12,2022
0 people found
this helpful
Made it very clear throughout the tenancy that their own concern was making sure the landlord got his money, rather than addressing any of the issues we had. Due to the landlord refusing to replace a broken boiler throughout our tenancy, costing us thousands of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great work by Rob (and colleagues) with both ......”

Share on :
Jun 08,2021
Minithumbup
claim your profile
Robert
By: 'Mr Burge'
Jun 08,2021
0 people found
this helpful
Great work by Rob (and colleagues) with both our house sale and purchase. Quick responses and helpful team. A bit of humour helped things along during the process too!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been so impressed with Bourne Estate A......”

Share on :
Feb 19,2021
Minithumbup
By: 'Charlie'
Feb 19,2021
0 people found
this helpful
I have been so impressed with Bourne Estate Agents in Farnham. Adrian Cannon who is helping me with the a purchase of a property has been so incredibly helpful, quick, trustworthy and proactive. I would definitely recommend to any sellers or purchasers....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When Adrian first showed us round the propert......”

Share on :
Jan 20,2021
Minithumbup
By: 'Laura Hartley-Smith'
Jan 20,2021
0 people found
this helpful
When Adrian first showed us round the property, he was knowledgeable, personable and understood what we were looking for. He was quick with responses and very easy to deal with. Once our offer was accepted and Rebecca took over, she was also a pleasure to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible experience. We were looking for a ho......”

Share on :
Jan 23,2020
Minithumbdown
claim your profile
Robert
By: 'Samantha'
Jan 23,2020
1 people found
this helpful
Terrible experience. We were looking for a house for two years and spoke to many estate agents in Farnham over a long period. With Bourne, we found a house we liked and I asked Rob during an offering process whether it would go to best ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Simply can't recommend more highly!...”

Share on :
Sep 19,2019
Minithumbup
By: 'katie'
Sep 19,2019
0 people found
this helpful
Simply can't recommend more highly! A huge and heartfelt thank you to the AMAZING #TeamBourne and their Farnham office. Humungous thank you to Adrian Cannon, Adam Pinfield, Rob Skuse, Lauren Girdleston and Louise Ayshford for their commitment, dedication, advice, support and help through what was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bourne found a buyer within a reasonable time......”

Share on :
Sep 11,2019
Minithumbup
By: 'Dennis'
Sep 11,2019
0 people found
this helpful
Bourne found a buyer within a reasonable time span and I was content with the price achieved. The sale was complicated by a chain of 7, and I was particularly satisfied by the way Bourne appoint specific people to 'chase' and follow through the chain process ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very knowledgable...”

Share on :
Jan 22,2019
Minithumbup
claim your profile
Alex
By: 'Claire'
Jan 22,2019
1 people found
this helpful
We have recently sold 3 houses in Farnham for various family members. Bourne were recommended to us by another Estate Agent in Guildford. We were told that Bourne had excellent knowledge of the Farnham market and in fact Adrian's valuations were spot on each time ( unlike ...
read full review
Comment on agent fees
Best we were offered.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sale of our cottage...”

Share on :
May 10,2018
Minithumbup
By: 'Amanda'
May 10,2018
0 people found
this helpful
Bourne agents have been amazing in helping us to sell our cottage. Would recommend highly if you want a hassle free sale....
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We purchased a house through Bourne Estate Agents in November 2017. ......”

Share on :
Dec 08,2017
Minithumbdown
claim your profile
Robert
By: 'Sharon'
Dec 08,2017
1 people found
this helpful
We purchased a house through Bourne Estate Agents in November 2017. Rob was great to work with, happy to answer our endless questions and did his best to make sure everything ran smoothly - highly recommend! Sharon Martin...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“An expensive and very unfriendly letting agents. Would never, ever ......”

Share on :
Sep 04,2017
Minithumbdown
claim your profile
Denise
By: 'UnhappyFarnham'
Sep 04,2017
4 people found
this helpful
An expensive and very unfriendly letting agents. Would never, ever rent property from them again, and have warned all friends and family against doing so....
read full review
Comment on agent fees
Highly expensive. £96 for a contract renewal. £25 to replace a light bulb
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bourne were the agents for our vendor and despite a ......”

Share on :
Jun 30,2017
Minithumbup
claim your profile
Robert
By: 'Debbie'
Jun 30,2017
0 people found
this helpful
Bourne were the agents for our vendor and despite a very stressful sale (mostly our fault due to circumstances beyond our control), they were patient, kind and very professional. Rob was informative and speedy getting back to us on any queries. Millie was unbelievable at ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bourne Estate Agents provided an excellent service from launch to ......”

Share on :
Feb 28,2017
Minithumbup
claim your profile
Millie
By: 'Lynne'
Feb 28,2017
0 people found
this helpful
Bourne Estate Agents provided an excellent service from launch to completion. My property sold quickly and despite falling through, they managed to get another buyer within days. Communication was great and Millie was brilliant at keeping me up to date with progress. Thank you....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Adam was friendly, professional, knowledgeable and very fast to move ......”

Share on :
Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
1 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Adam was friendly, professional, knowledgeable and very fast to move ......”

Share on :
Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
0 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Robert and the team put my property on the market ......”

Share on :
Jul 04,2016
Minithumbup
claim your profile
Robert
By: 'Clive'
Jul 04,2016
0 people found
this helpful
Robert and the team put my property on the market which sold within two days, unfortunately due to circumstances beyond their control the sale fell through. I was delighted when only a few days after re-marketing my property they once again sold it, we have ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In Farnham, we have a lot of estate agents to ......”

Share on :
May 24,2016
Minithumbup
claim your profile
Robert
By: 'Colin'
May 24,2016
0 people found
this helpful
In Farnham, we have a lot of estate agents to choose from. Due to Bourne marketing most of the type of houses we were interested in, we bought and sold through Bourne. They were priced competitively and even though there was one or two wrinkle ...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional and conscientious estate agents.. from valuation all the way ......”

Share on :
Jan 13,2016
Minithumbup
claim your profile
Robert
By: 'Jackie'
Jan 13,2016
0 people found
this helpful
Professional and conscientious estate agents.. from valuation all the way through to completion.. They worked tirelessly to get the right buyer for me and didn't lose momentum throughout the whole process I was extremely happy with the service and would highly recommend to anyone buying ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wow, Jenna not only goes the "extra mile" but the ......”

Share on :
Nov 18,2015
Minithumbup
claim your profile
Jenna Yates
By: 'Mel'
Nov 18,2015
2 people found
this helpful
Wow, Jenna not only goes the "extra mile" but the whole marathon !! Having been let down by another agent at the very last moment due to their negligence, we found ourselves with three days to find a new home . Having seen a house on line ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having had a bad experience with another agent,I switched ......”

Share on :
Nov 17,2015
Minithumbup
By: 'David'
Nov 17,2015
1 people found
this helpful
Having had a bad experience with another agent,I switched to Bournes. What a revelation. The whole team are dynamic,positive and a pleasure to deal with. From the very first instance I got the feeling that my business was very important to them.Their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Keats (now incorporated with Bourne Estate Agents) were the third ......”

Share on :
Aug 24,2015
Minithumbup
By: 'Ian'
Aug 24,2015
0 people found
this helpful
Keats (now incorporated with Bourne Estate Agents) were the third estate agent we instructed to sell our property after the previous agents, particularly the second, promised us a lot but didn't deliver on anything. Steve Grantham from Keats was brilliant and impressed us with his ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Adrian was great - providing the enthusiasm and energy that ......”

Share on :
Aug 18,2015
Minithumbup
By: 'brown'
Aug 18,2015
1 people found
this helpful
Adrian was great - providing the enthusiasm and energy that i was so lacking. Millie too was wonderful - beavering away behind the scenes, sorting things out with the solicitors etc. - to make sure that the sale did indeed actually go through - despite ...
read full review
Comment on agent fees
Worth it ( & more reasonable than some competitors ..)
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bourne estate agents helped us sell our beloved family home ......”

Share on :
Jul 03,2015
Minithumbup
By: 'Valerie'
Jul 03,2015
1 people found
this helpful
Bourne estate agents helped us sell our beloved family home with great professionalism and kindness. Adrian Cannon, who came out to value it, gave us very astute advice, both in his valuation and positive, enthusiastic suggestions for getting the best out of the properties presentation. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I sold my late mother's property through Bourne Estate Agents. ......”

Share on :
Jun 26,2015
Minithumbup
claim your profile
Millie
By: 'Toadflax'
Jun 26,2015
0 people found
this helpful
I sold my late mother's property through Bourne Estate Agents. From the first meeting with Adrian through to finalising exchange via Robert and Millie I found everyone professional, efficient and easy to deal with. Viewings were taken care of for me and all my calls ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bourne put a lot of effert into ensuring the property ......”

Share on :
Feb 18,2015
Minithumbup
claim your profile
Millie
By: 'Richard'
Feb 18,2015
0 people found
this helpful
Bourne put a lot of effert into ensuring the property was given plenty of exposure (e.g. l.ocal newspapers) and did not ease up on their efforts (our property was a little more of a challenge to sell due to its elevation). We received ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We bought previously (3 years ago) and sold recently through Bourne. ......”

Share on :
Dec 11,2014
Minithumbup
By: 'Mr'
Dec 11,2014
1 people found
this helpful
We bought previously (3 years ago) and sold recently through Bourne. I found the team to be very knowledgeable, keen and polite to deal with. They worked hard for us from the start and produced the potential buyers as promised. They have a wide and dominant ...
read full review
Comment on agent fees
The fees were very reasonable and included professional photography.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Always efficient, enthusiastic and courteous. We were kept sane when ......”

Share on :
Oct 05,2014
Minithumbup
By: 'NJTaylor'
Oct 05,2014
3 people found
this helpful
Always efficient, enthusiastic and courteous. We were kept sane when things weren't going well (delays caused by third parties) as Bourne took immediate proactive steps to put things right. We were given sound advice, with no pressuring to accept offers. The staff were always so ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have great respect for these two people they made ......”

Share on :
Oct 02,2014
Minithumbup
By: 'Robert'
Oct 02,2014
3 people found
this helpful
I have great respect for these two people they made the whole buying process less troublesome than I ever imagined it would be nothing was too much trouble, they were very patient with me even when I was not as co-operative as I should have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A most frustrating experience. We found them incompetent, added no ......”

Share on :
Oct 04,2013
Minithumbdown
By: 'Michelle'
Oct 04,2013
21 people found
this helpful
A most frustrating experience. We found them incompetent, added no value to the sales process, have poor negotiation skills. Also found the owner arrogant and patronising. Don't like leaving bad reviews but it was such a poor process, leaving us out of pocket with no ...
read full review
What agent could do to change your mind?
Try to understand your customers' perspective. Don't patronise your clients, and perhaps an apology for your errors would be a start.
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Rob
Sep 21, 2017
View all comments (2)
Exactly the same experience here. They had the property we bought on the market for well over a year, but when we started the conveyancing process it was totally unready for sale - missing building regs, FENSA certificates - you name it. Wasted huge amounts of our solicitors time (and our money) chasing and chasing to get things done, with total incompetence from the Bourne team *. Ugh!! And even at the end, when they knew they'd fouled up, not a whimper of an apology - they clearly didn't care ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bourne Estate Agents, Farnham GU9 7PD



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn