67% lettings valuation accuracy
50% lettings fee satisfaction
Oct 03,2013
Oct 03,2013
1
people found
this helpful
this helpful
We have rented the property through h.j for just over a year and they have been completely useless from the beginning. (we have now gone elsewhere because of them). We are now struggling to get our bond back as there is no communication between the staff. We have lost track of the times we have emailed or phoned and they say they havent received them or the messages are not passed on. We even have the sent copies in our sent box but they still say they have not received them! All staff seem to have an "i cant be bothered attitude" and having had to deal with the awkward landlord aswell, they have just let us get on with it will no support whatsoever. The inventry was done all wrong, we had to adjust it all to the truth, and if the job was done properly in the first place by them we wouldnt have experienced the trouble and stress that we have with the landlord. We would definately NOT recommend them to anyone as they have been more trouble than its worth. A useless bunch of people is an understatement!
What agent could do to change your mind?
to have done their job properly from the very beginning, learn to communicate between staff more and not to lie.Attached Filesnbsp;
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Feb 12, 2014
We do not check this site on a regular basis. Usual correspondence is via email or letter, which is always acknowledged within 24 working hours, and responded to within 48 working hours. As detailed previously, We would be very happy to discuss the matter further to try and resolve any outstanding concerns. Dec 31, 2013
I rest my case, its only took them over 2 months to respond!!!!! Wouldnt touch them with a barge pole. Dec 31, 2013
We are very disappointed to hear the above comment. Howland Jones has always taken pride in providing accuracy and good response times throughout its 12 years trading, with many tenants returning to us as repeat tenants or landlords. Where management of a propoerty is shared between the agent and the landlord, the tenant can see disjointed communication. The agent can often receive blame/criticism if the exit process seems slow, but in fact the agent only acts on behalf of the interested parties and cannot make decisions on behalf of the landlord. Mrs Thomas's situation was indeed a difficult one to resolve as both the tenant and the landlord had confilcting opinions. However, there is slightly more to the situation that the above comment refers to which did indeed make matters slightly more challenging to resolve. Howland Jones have a clear complain proceedure which ends with The Property Ombudsman which was offered, but not pursued. We would be very happy to discuss the matter further to try and resolve any outstanding concerns.
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Latest Reviews
10th Nov 2018
reviewed by 'Alan'
2nd Jun 2017
reviewed by 'Angy'
27th Mar 2015
reviewed by 'theman27'
30th Sep 2014
reviewed by 'Tigerlily'
10th Mar 2014
reviewed by 'Gill'
28th Feb 2014
reviewed by 'Justyna'
Opening Hours
Address
The Howland Jones Organisation Limited
73-77 High Street
Measham,Swadlincote
Derbyshire
DE12 7HZ
01530 271313
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 50% | £500 | £625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 10,2018
Nov 10,2018
1
people found
this helpful
this helpful
Realy happy to have handed over the management of my property. I'm
Not local so had someone with genuine knowledge of Lettings has took
Over. What swung me was the fact they are ARLA aprroved....
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Comment on agent fees
A fair price for the work they’ve done so far.
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Jun 02,2017
Jun 02,2017
1
people found
this helpful
this helpful
Took over £950 deposit and references before even doing any checks... rent arrears prevented the let to go ahead a f they have only offered £437 b7a. I'm reporting them to the lettings redress scheme.. disgusting rip off agents over £500 they want to keep because one ...
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Comment on agent fees
Disgusting fees.. I've never known an agent want over £900 without doing checks first
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Jun 02, 2017
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(1)
Hello Angy. We are aware of your disappointment over the cancellation of your application to rent one of the properties we manage. I do think it is important to read through any contract provided to you before signing. The contract you signed before any monies were accepted from you clearly stated the fees were not refundable. It also clearly explained what would happen to all or part of your holding fee if something adverse showed during your referencing that you had not previously made us ...
Mar 27,2015
Mar 27,2015
4
people found
this helpful
this helpful
Very poor service when the came time to move out of the property, very very reluctant to release deposit. They use a third party to do the inspections and the list of defects signed by the tenant on the moving out day is non reflective ...
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Jul 17, 2018
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(1)
We employ the services of a third party to carry out the closing inspection, as they are deemed to be impartial. We always use their report to report the initial findings, but this is also subject to the landlord's own inspection.
If a tenant is dissatisfied with the findings of the report or the landlord's opinion, they can dispute the claim via the Deposit Protection Service. This is exactly why deposit regulations were brought in in the first place.
Howland Jones make no gain by rai ...
Sep 30,2014
Sep 30,2014
1
people found
this helpful
this helpful
I have used this agent for several tenant finds and unfortunately have found that over time their service has deteriorated from reasonable to appalling.
As a landlord I need an agent to provide:
A good tenant that has been fully referenced BEFORE installation which should ...
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What agent could do to change your mind?
The agent could: Ask landlords to confirm a convenient installation date. Provide a contract which matches the needs of the landlord. provide a complete, up to date and useable inventory which reflects the condition of the proeprty on installation. Place deposits in schemes in a timely manner. Give readings to utilities in a timely manner. Provide a professional and good service. Deal with issues professionally and timely.Attached Filesnbsp;
Comment on agent fees
The fees were in line with other agencies providing the same service. It was the service that was poor.
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Mar 10,2014
Mar 10,2014
2
people found
this helpful
this helpful
The Howland Jones team were excellent in selecting the prefect tenants for 2 of my properties. I have had rent every month and reports on inspections. I don't worry about when the gas safety checks are due as they have always been done on time. We ...
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Feb 28,2014
Feb 28,2014
0
people found
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this helpful
Very good service, quick respond to all problems. I would recommended this agency to all tenants. They very nice, pleasant people easy to communicate with....
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Feb 18,2014
Feb 18,2014
1
people found
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this helpful
Rebecca from Howland Jones was the first person we came into contact with when moving into our new neighbourhood. She went out of her way to accommodate us and arranged viewings of properties at times that were suitable to us, being very understanding of the ...
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Feb 13, 2014
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(1)
Thank you for your lovely comments Nadine. Hope you and the family are loving your new home! ...
Feb 14,2014
Feb 14,2014
0
people found
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this helpful
I was very happy with the service provided by Rebecca - the agency is locally to us, it was easy access to the advice, help regarding house. They sorted everything quickly and in a good manner. I would recommended them to other tenants....
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Feb 13,2014
Feb 13,2014
0
people found
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I have worked with Rebecca and her colleagues at Howland Jones since June 2004, during that 8 years I have been both a tenant and a client of Howland Jones.
During the past 4 years I have been based in Sydney Australia and entrusted the management of my ...
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Jan 21,2014
Jan 21,2014
1
people found
this helpful
this helpful
My family rented a property through Howland Jones which could have seriously injured or even worse killed us , (Similar faults were found at the property they managed next door too). They had not checked any of the Landlords paperwork and some 4 years after renting the ...
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What agent could do to change your mind?
Let property in line with the law. A property must be safe and not in a state of serious disrepair the start or during a tenancy. It was not and we were allowed to live with significant dangerous faults for over four years. It would have taken them less than an hour to check safety certificates. They still deny they have done anything wrong. They also lied to the couple next door and told them they had to inspect the wood burning stove as a matter of routine. In four years they never check ours or anything else relating to the safe operation of the house!!!Attached Filesnbsp;
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Apr 21, 2019
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(3)
Thankfully we followed our insurers advice and fought this through court. The court found 100% in our and the landlord's favour. ...
Oct 03,2013
Oct 03,2013
1
people found
this helpful
this helpful
We have rented the property through h.j for just over a year and they have been completely useless from the beginning. (we have now gone elsewhere because of them). We are now struggling to get our bond back as there is no communication between ...
read full review
read full review
What agent could do to change your mind?
to have done their job properly from the very beginning, learn to communicate between staff more and not to lie.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 12, 2014
View all comments
(3)
We do not check this site on a regular basis. Usual correspondence is via email or letter, which is always acknowledged within 24 working hours, and responded to within 48 working hours. As detailed previously, We would be very happy to discuss the matter further to try and resolve any outstanding concerns. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
