“The initial experience was very positive, Helen showed me one ......”
2 Star Review
Oct 02,2013
By:
'Irene'
Oct 02,2013
Branch: York, 99 Walmgate
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: YO30
Branch: York, 99 Walmgate
Sales (as a Buyer)
Postcode: YO30
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The initial experience was very positive, Helen showed me one property which didn't suit my needs, but then took on board all that I told her I was looking for and found me the perfect property. Being empty I assumed that this would be a straightforward purchase. After that it went downhill somewhat, when it was discovered that there was someone else inthe will who had to be consulted, not the agents fault. However there did seem to be a lack of communication between the agent, the solicitor and myself. If I had not contacted the agent myself, I wonder how long it would have been before I was told anything.
By this stage I was seriously beginning to think I had made a hugh mistake, and was beginning to regret the whole thing. Eventually everything was sorted, although I was told by the agent that there would be cleaners going in after the house had been emptied this did not happen and I got the keys to a very dirty house, when I queried this I was told that this was because the exchange and completion had been done simultanously there was no time. Althought there had been 10 weeks to do this, however I could get it cleaned and send the bill to the solicitor.
What agent could do to change your mind?
Do what they said they would e.g. cleaning. Keep me more informed, it is a big thing moving, sometimes you need a bit of reassurance
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