“Terrible service from the moment you leave the office with ......”
1 Star Review
Oct 02,2013
By:
'Pat'
Oct 02,2013
Branch: Manchester, 679 Wilmslow Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SK5
Branch: Manchester, 679 Wilmslow Road
Lettings (as a Tenant)
Postcode: SK5
8
people found
this helpful
Terrible service from the moment you leave the office with your agreement signed. The property was passed filthy, full of landlord's things when we moved in and not fully functional although they manage it. Had to clean myself and belongings removal was arranged after contacting various departments as prop managment advised that we should remove rubbish at our own cost (probably 50kg of rubbsih!!). I recommend to get everything in writting, as after multiple rearrangments and waiting 4 weeks for authorised repairs to be executed, I have just been told that landlord assumed repairs no to be urgent and they consider the matter is closed now (?!). I would recommend Debra to take some extra training in property managment and customer service as well. Being negotiator between tenant and landlord would spare you negative comments here, would help you to avoid unpaid rents and other actions which are being taken only due to the fact that you are being ignorant and inefficient in dealing with people who actually pay your managment fees....
8
people found
this helpful
Was this helpful?
Yes
So, It took Laura couple of days to sort out the issue which was reported almost 2 months earlier to Debra. I think that facts do speak for themselves. At his point I would like to thank Laura for her help :)