“The neglegence of this group of 'professionals' astounds me.Failure ......”
1 Star Review
Sep 27,2013
By:
'DisgustedStudent'
Sep 27,2013
Branch: Brighton, 128-129 Lewes Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Branch: Brighton, 128-129 Lewes Road
Lettings (as a Tenant)
Postcode: BN2
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The neglegence of this group of 'professionals' astounds me.
Failure to address a warning given from British gas regarding our boiler resulted in a trip to hospital and the cut off our gas supply. Even having informed them of the law - they failed to act.
Months of emails and calls requesting problems in property to be sorted with no follow up.
Numerous times been fobbed off with 'the person you need to speak to is ill/busy/ has left'
Uninformed of the full agreement of each tenants payment arrangement regardless of how many times they say we were!
Complete ignorance of any issues they have to get off their arses to sort! Poor attitudes and cannot wait to hang the phone up on you!
Clearly no communication amongst the staff or passing on of messages!
Have told almost everyone I know to avoid this agency as we have had nothing but stress from them - which is resulting in the involvement of solicitors and court hearings!
How these people get paid I do not know! They do nothing! Ever.
Months of asking for one simple document and nothing! One person tells you one thing which is soon contradicted from another staff member.
Would score this bunch 0/10 for their customer service, organisation, communication but they would score 10/10 for incompetence.
Avoid any form of correspondence with this company.
They all seem very nice in person when you first meet them, but when they try to give you a moudly matress from your shed to sleep on - you will realise the reason for my disgust with this agency. Especially as having refused the offer of a bug ridden mattress, they carted it off to another (poor) student's property!
This company should not be in charge of anything let alone your money and your home. I wouldn't even trust them with some bubble wrap.
DO NOT SIGN ANYTHING WITH THIS AGENCY.
What agent could do to change your mind?
They could close their company down to save anyone having to put up with the disgusting issues I have had to deal with.
They could email you back, call you back - be good at their jobs?!
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