100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 05,2010
Oct 05,2010
9
people found
this helpful
this helpful
Very good at selling themselves but very poor customer service once the contract was signed. I am just pleased we negotiated them down to 0.9% commission rather than their standard 1.5%.
The property sold within a week, due to the house rather than Williams Harlow. We had four viewings and not once did they offer to show people round, it was left to my wife who was caring for our 10 month old baby.
Once sold, very little contact from them. We had to constantly chase for updates. The only time they were proactive is when we agreed a completion date and they sent through their final bill asking for a prompt payment.
Be warned, their sales leaflets say they send details out to everyone on their books interested in similar properties. They do do this but then don't contact people. They wait for potential buyers to come to them. I was informed by one of Williams Harlow staff this was standard practice because it would take too much time to phone people and ask if they were interested in the property.
Having complained about the service to one of the partners a few weeks into the sale, very little happened. Upon completion I complained once again about the lack of service and received a confrontational letter ignoring the points I had raised and telling me in their opinion it was an excellent sale because it sold quickly.
it would appear my idea of customer service is different to theirs. They rate theirs on completion times quickness of sale, I look at the service they provided from start to finish.
I can honestly say I would not use Williams Harloe again and have already warned friends and family not to use them.
The property sold within a week, due to the house rather than Williams Harlow. We had four viewings and not once did they offer to show people round, it was left to my wife who was caring for our 10 month old baby.
Once sold, very little contact from them. We had to constantly chase for updates. The only time they were proactive is when we agreed a completion date and they sent through their final bill asking for a prompt payment.
Be warned, their sales leaflets say they send details out to everyone on their books interested in similar properties. They do do this but then don't contact people. They wait for potential buyers to come to them. I was informed by one of Williams Harlow staff this was standard practice because it would take too much time to phone people and ask if they were interested in the property.
Having complained about the service to one of the partners a few weeks into the sale, very little happened. Upon completion I complained once again about the lack of service and received a confrontational letter ignoring the points I had raised and telling me in their opinion it was an excellent sale because it sold quickly.
it would appear my idea of customer service is different to theirs. They rate theirs on completion times quickness of sale, I look at the service they provided from start to finish.
I can honestly say I would not use Williams Harloe again and have already warned friends and family not to use them.
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Latest Reviews
29th Jun 2021
reviewed by 'Brenda'
3rd Dec 2018
reviewed by 'DC'
3rd Dec 2018
reviewed by 'Mr'
6th Nov 2018
reviewed by 'Andy'
28th Sep 2018
reviewed by 'Hannah'
24th Sep 2018
reviewed by 'Mrs'
Opening Hours
Address
Williams Harlow
31 High Street
Banstead
Surrey
SM7 2NH
01737 370 022
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £280,000 | £661,000 |
| Lettings | 100% | 99% | £775 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 1 | 6 | 1 | 2 | 0 | 1 | 0 |
Areas covered
- SM7
- Carshalton
- CR5
- Lower Kingswood
- KT20
- Walton on the Hill
- KT19
- KT18
- Sutton
- Cheam
- Worcester Park
- Chipstead
- Woodmansterne
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 29,2021
Jun 29,2021
0
people found
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Ryan Smith we would like to express our thanks for his prompt help and support throughout our purchase of our home in Banstead....
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Dec 03,2018
Dec 03,2018
2
people found
this helpful
this helpful
Steve Jones was quick to liase between us, the prospective buyer, and the seller to get us a viewing that very day we first called. He was honest and open throughout the whole buying/selling process and was able to make things happen when it ...
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Dec 03,2018
Dec 03,2018
7
people found
this helpful
this helpful
My Wife and I were simply in a hurry to sell our Property. We had our hearts set on a new home and didn't want to lose it. We were with Cubitt and West in Banstead and accepted an offer on our property on condition ...
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Comment on agent fees
We were extremely happy with the fees
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Nov 06,2018
Nov 06,2018
0
people found
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this helpful
Many thanks to Russell Barling and his team.
Really professional and so helpful.
They made the process so easy and were great to deal with !!...
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Comment on agent fees
Good
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Sep 28,2018
Sep 28,2018
0
people found
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From the initial valuation right through to the final stages of selling, Steve and Williams Harlow have been very straightforward and realistic. Every time I called the office I was through to a real person and most of the time able to speak to someone ...
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Comment on agent fees
Good - competitive and gave us a reduced fee as we bought the property from them originally
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“A stress free experience which went smoothly. Reece Vousden and Steven Jones were both very helpful and quick to respond to any queries I had....”
Sep 24,2018
Sep 24,2018
0
people found
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Very professional service with a friendly attitude. Knowledgeable about the market conditions in both the sales and rental markets as they are a local agent....
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Comment on agent fees
Very happy with fee charged
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Sep 24,2018
Sep 24,2018
0
people found
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Excellent team have handled both our recent Sale as well as managing our rental property for over 6 years. Andrew and Reece are highly professional, always respond to voicemail and emails swiftly and I would definitely recommend....
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Comment on agent fees
Market competitive fees and value for money
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Sep 21,2018
Sep 21,2018
1
people found
this helpful
this helpful
Williams Harlow are a very professional estate agents. I would like to recommend their services should you be looking for an estate agents in the future. Russell Barling is dealing with our matters and we are very lucky to have met him knowing that everything ...
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Comment on agent fees
Looking around the fees charged are very competitive.
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Sep 20,2018
Sep 20,2018
0
people found
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I highly recommend Russell barling at William Harlow , he was very professional , supportive , and very and prompt with calling , emailing me with any updates and he found the best properties to suit my needs , answered all my questions ASAP , his team were also lovely and ...
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Comment on agent fees
You get what you pay for and William Harlow ticked all boxes excellent company and highly recommend
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Aug 07,2018
Aug 07,2018
5
people found
this helpful
this helpful
We have rented through williams harlow for a year now. We paid a full year upfront. I have to say the actual living in the property has been fine. It was the moving in that was the stressful part and communication skills and customer care ...
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Oct 24,2017
Oct 24,2017
0
people found
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Having spent weeks with other agents trying to obtain tenants for our property in Redhill Surrey Russell found tow within 1 day of us approaching him for help. The first tenant accepted the property and we are very happy with both the quality of the service ...
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Comment on agent fees
Fair
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Mar 14,2017
Mar 14,2017
0
people found
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I just wanted to thank Claire and Jo for being such a big help in terms of their overall knowledge of not just the area but also the advice they gave us regarding renting a property. This is the first time that I have looked ...
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Comment on agent fees
Good
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Aug 22,2016
Aug 22,2016
0
people found
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Having had 3 agents come to value my property we decided to use Williams Harlow as we felt they offered a better overall package, as in turning up on time, no corporate speak, and I was aware of a previous sale a week earlier in which ...
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Comment on agent fees
Average fee in line with what other agents in area charging.
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Jan 27,2015
Jan 27,2015
0
people found
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I asked Williams Harlow to be our sole agents in Feb 2014 as I noticed many of their Sold signs on houses in my area. My house photos and details were completed expertly by Andrew Bull. He's very friendly, helpful and inspired confidence. For almost 2 months ...
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Oct 05,2010
Oct 05,2010
9
people found
this helpful
this helpful
Very good at selling themselves but very poor customer service once the contract was signed. I am just pleased we negotiated them down to 0.9% commission rather than their standard 1.5%.
The property sold within a week, due to the house rather than Williams Harlow. We had ...
read full review
read full review
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Sep 06, 2018
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(1)
Firstly thank you for bringing this matter to our attention. As you have decided to do this in a public domain we will respond for the benefit of record and our customers.
Since I took over as Managing Director in 2011 I have implemented many changes within the business
I have concentrated on areas of customer contact, marketing, professional photography, rebranding, web promotion, IT and most importantly staff training
I am pleased to report WiIliams Harlow is not only Banstead's oldest Es ...
May 23,2008
May 23,2008
0
people found
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this helpful
Faultless service great approach and easy to deal with...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:29 PM 18/09/2018 by Andrew Bull
Since I took over as Managing Director in 2011 I have implemented many changes within the business
I have concentrated on areas of customer contact, marketing, professional photography, rebranding, web promotion, IT and most importantly staff training
I am pleased to report WiIliams Harlow is not only Banstead's oldest Estate Agency practice but remains the market leader
No business is perfect there will always be areas we can improve on and we will continue to strive make our customer services levels as high as possible
On the positive side I'm glad we were able to find you a buyer with an affordable fee
I hope in the future you will give us another chance
Kind regards
Andrew Bull
Managing Director