“Firstly I would like to add that apart from Alison ......”
5 Star Review
Sep 27,2013
By:
'Jennifer'
Sep 27,2013
Branch: Epping, 179 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CM16
Branch: Epping, 179 High Street
Sales (as a Vendor)
Postcode: CM16
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people found
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Firstly I would like to add that apart from Alison and Jonjo I also had many dealings with Marc, Hope and Maxine who were also excellent to liase with. The whole team were proffesional, courteous, supportive and most importantly honest. I felt comfortable letting them into my property which I would not have done with other agents I have used. After my sale was agreed I was put in contact with Keith Langford and altough he was pleasent to deal with I don't think he was very effective in progessing the sale and liasing with the chain, most of this I had to do myself. This is the only negative aspect in what would otherwise be a perfect review of Douglas Allen estate agents.
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I am sorry to hear that you had a few issues with the after sales service once our Epping office had sold your home. Our sales progressors do a lot of work 'behind the scenes' in liaising with solicitors and other parties in the chain and sometimes that can go unnoticed, nevertheless I will of course pass your comments on to Keith and use it as a basis for improvement.
Many thanks for you kind comments regarding Marc and the rest of his Epping team, it's great to hear how pleased you were and how comfotable you felt dealing with them all.
I wish you much happiness in your new home.
Regards,
Jon Holden
Managing Director - Douglas Allen