Oct 03,2010
Oct 03,2010
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Myself and a friend were looking at renting a two bedroom place and obviously wanted to make sure we understood were happy with any documents we were putting our names to, So we asked a couple of questions to the agent who was really lovely and said someone would get back to us with the answers.
I got a call from the 'manger' who was extremely rude and aggresive on the phone asking me 'whats my problem?' among other questions. Another member of my family then called to clear some things up and the manager 'didnt have time for this' and hung up on him!
We then received a text to let us know that our money was being refunded and our application was not going forward. All that for asking some questions about the contract- imagine if we had taken the flat and something had actually gone wrong.
Really shocked at the way we were dealt with. Im sure most people will be fine- just a warning to proceed with caution!
I got a call from the 'manger' who was extremely rude and aggresive on the phone asking me 'whats my problem?' among other questions. Another member of my family then called to clear some things up and the manager 'didnt have time for this' and hung up on him!
We then received a text to let us know that our money was being refunded and our application was not going forward. All that for asking some questions about the contract- imagine if we had taken the flat and something had actually gone wrong.
Really shocked at the way we were dealt with. Im sure most people will be fine- just a warning to proceed with caution!
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May 04, 2011
I completely agree. Yours was a lucky escape - I am currently renting with this company and am finding issue after issue. They have no consistency or common sense, and each query seems to be at the bottom of their list of priorities. As a tenant, I am disgusted at their approach to customer care and consideration. The manager is an embarrassment to their team. I wonder if any Landlords know how they choose to conduct their business? I would recommend Goadsby, who have always been professional and efficient.
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The Winchester Letting Company
6 St Thomas Street
Winchester
Hampshire
SO23 9HE
01962 813311
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