Mossley Hill Liverpool, Liverpool, L18
4.2/5, 46 reviews
80% recommended
75% sales valuation accuracy
83% sales fee satisfaction
92% lettings valuation accuracy
92% lettings fee satisfaction

Contact Us

“The worst experience I've ever had as a prospective buyer. ......”

Share on :
Sep 25,2013
Minithumbdown
By: 'Unhappy'
Sep 25,2013
13 people found
this helpful
The worst experience I've ever had as a prospective buyer. Just a few examples.....they don't return calls (though when you pull them up about this they pretend that they did); they don't let you know the outcome of offers you have made or keep you updated; they slag off their own vendors (no skin off my nose in a way, but very immature and unprofessional and I made a mental note there and then never to sell my own property through them); I never once got asked for feedback on a place I'd viewed. But that's just the tip of the iceberg: everything about this outfit is bad and they are definitely one to AVOID AVOID AVOID. Whether buyer or seller, I'm sure you will be unhappy if you try to do business with this lot.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 46
13th Mar 2024
reviewed by 'Gus'
“My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, ......”
8th Feb 2022
reviewed by 'Joan'
“The way my partner and I have been treated and spoken to by a woman who works for the Liverpool ......”
6th Jan 2022
reviewed by 'Rasha'
“Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they ......”
10th Sep 2021
reviewed by 'Donald'
“We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job ......”
16th Jun 2021
reviewed by 'Jenna Scoullar'
“We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make ......”
18th Mar 2021
reviewed by 'Andrew'
“Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Jones & Chapman
36 Allerton Road
Mossley Hill,Liverpool
Merseyside
L18 1LN
0151 734 1440

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 83% £88,000 £200,000
Lettings 92% 92% £390 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 11 2 2 1 2 1 1 4
Areas covered
  • L18
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bebington, CH63
Birkenhead, CH42
Bromborough, CH62
Caldy, CH48
Heswall, CH60
Hoylake, CH47
Little Sutton, CH66
Moreton, CH46

“I wish I could rate you -0000. No experience with urban properties....”

Share on :
Mar 13,2024
Minithumbdown
By: 'Gus'
Mar 13,2024
0 people found
this helpful
My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations. Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The way my partner and I have been treated an......”

Share on :
Feb 08,2022
Minithumbdown
By: 'Joan'
Feb 08,2022
2 people found
this helpful
The way my partner and I have been treated and spoken to by a woman who works for the Liverpool branch was appalling. I'm 5 months pregnant and moved into a property with no electricity, no flushing water along with numerous repairs. The response I was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really disappointing service!!would not recom......”

Share on :
Jan 06,2022
Minithumbdown
By: 'Rasha'
Jan 06,2022
2 people found
this helpful
Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they are not very helpful or supportive and didn’t respect people’s time....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are new to UK and know nothing about rent ......”

Share on :
Sep 10,2021
Minithumbup
By: 'Donald'
Sep 10,2021
0 people found
this helpful
We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job to help. Excellent!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing Anthoulla...”

Share on :
Jun 16,2021
Minithumbup
claim your profile
Antoulla
By: 'Jenna Scoullar'
Jun 16,2021
0 people found
this helpful
We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make contact with and excellent customer service skills. Ann went above and beyond to secure effective completion, we can't thank her enough. The whole experience with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dealt with Carol during a very difficult sale......”

Share on :
Mar 18,2021
Minithumbup
claim your profile
Carol
By: 'Andrew'
Mar 18,2021
0 people found
this helpful
Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the whole process and was able to negotiate a very satisfactory result for all concerned, if given the chance I am sure she could negotiate world ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Purchasing through Jones Chapman...”

Share on :
Oct 28,2020
Minithumbup
claim your profile
Chris
By: 'Graham'
Oct 28,2020
0 people found
this helpful
From start to finish, I had total confidence in Jones Chapman, they were available whenever I rang. Special thanks to Chris, Bobbi & Ann. Nothing was too much trouble. They restored my faith in the profession,having been dissilusioned earlier in the year with another estate ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“2 voicemails .... no response...”

Share on :
Jul 23,2019
Minithumbdown
By: 'Carol'
Jul 23,2019
1 people found
this helpful
Disappointed and frustrated trying to speak to one of their advisors by telephone regarding the availability of one of their properties to let! I left a voicemail last Friday after ringing at least 3/4 times without success.  I rang again today, ringing a couple of times ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....”

Share on :
Nov 13,2018
Minithumbup
claim your profile
Steve
By: 'John'
Nov 13,2018
0 people found
this helpful
Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....
read full review
Comment on agent fees
Bit steep.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Letting Agent staff...”

Share on :
Oct 05,2018
Minithumbup
By: 'Joan'
Oct 05,2018
0 people found
this helpful
I would like to thank Nicky and Nicky, both in the Lettings Department. When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable ...
read full review
Comment on agent fees
I feel the agents fees are reasonable and competitive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Disgruntled Landlord!...”

Share on :
May 28,2018
Minithumbdown
claim your profile
Nichola
By: 'Disgruntled'
May 28,2018
1 people found
this helpful
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of mine....
read full review
Comment on agent fees
bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It's very important for me, with living abroad, to have ......”

Share on :
Feb 08,2018
Minithumbup
claim your profile
Beth
By: 'Satisfied'
Feb 08,2018
0 people found
this helpful
It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time and ...
read full review
Comment on agent fees
I think they are inline with expectation in general to reduce the admin and stress for me.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In my dealings with Beth, mainly by E mail, I ......”

Share on :
Feb 07,2018
Minithumbup
claim your profile
Beth
By: 'Rob'
Feb 07,2018
0 people found
this helpful
In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the tenant....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Being a landlord is no easy task. It is a ......”

Share on :
Jan 29,2018
Minithumbup
claim your profile
Beth
By: 'Michael'
Jan 29,2018
0 people found
this helpful
Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. ...
read full review
Comment on agent fees
Good. In line with others.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“These agents were Unprofessional, bad manner, disrespectful and liers. They ......”

Share on :
Sep 29,2017
Minithumbdown
By: 'Customer'
Sep 29,2017
5 people found
this helpful
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as agents....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible service. Pictures were awful,no feedback from the few ......”

Share on :
Aug 02,2017
Minithumbdown
By: 'Joanne'
Aug 02,2017
3 people found
this helpful
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went elsewhere....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sharon Silcock
Apr 11, 2018
View all comments (1)
If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did so in good faith and when I got to the property it was absolutely filthy, Appliances broken, lightbulbs not working, holes in walls, broken tiles on floor, faulty boiler (now not working all together) leaking shower, the list goes on. I have cried every day since I moved in. This company treat you ...

“I was very pleased with the letting service I received ......”

Share on :
Apr 24,2017
Minithumbup
claim your profile
Kelsey
By: 'Ian'
Apr 24,2017
0 people found
this helpful
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. ...
read full review
Comment on agent fees
I still feel Agency fees to Landlords could be lower.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our experience of Jones Chapman has been excellent. This was ......”

Share on :
Apr 12,2017
Minithumbup
claim your profile
David
By: 'Jack'
Apr 12,2017
0 people found
this helpful
Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Process was extremely efficient and completed quickly thanks to Dave. ......”

Share on :
Apr 08,2017
Minithumbup
claim your profile
David
By: 'glitterboy'
Apr 08,2017
0 people found
this helpful
Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & Chapman!...
read full review
Comment on agent fees
The agents fee's appear to be similar to those others in the current market -
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kelsey was very friendly and professional. Excellent service. The whole ......”

Share on :
Apr 08,2017
Minithumbup
claim your profile
Kelsey
By: 'YA1982'
Apr 08,2017
0 people found
this helpful
Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by Kelsey....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dave was an absolute pleasure to work with. Really professional ......”

Share on :
Apr 06,2017
Minithumbup
claim your profile
David
By: 'Jack'
Apr 06,2017
0 people found
this helpful
Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have had an amazing management service from Jones & Chapman, ......”

Share on :
Mar 30,2017
Minithumbup
claim your profile
David
By: 'Lsia'
Mar 30,2017
1 people found
this helpful
I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, Kelsey ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kelsey and Matthew were both extremely helpful in their professional ......”

Share on :
Mar 01,2017
Minithumbup
claim your profile
Kelsey
By: 'Alison'
Mar 01,2017
0 people found
this helpful
Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went smoothly....
read full review
Comment on agent fees
Fees are fair, especially in relation to the level of service you receive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very impressed by Matthew's professional and non-pushy approach ......”

Share on :
Feb 23,2017
Minithumbup
claim your profile
Matthew
By: 'Robert'
Feb 23,2017
0 people found
this helpful
I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle free....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After a long term tenant moved out of my property ......”

Share on :
Feb 17,2017
Minithumbup
claim your profile
Matthew
By: 'Allison'
Feb 17,2017
1 people found
this helpful
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been using this estate agent for over 8 years ......”

Share on :
Feb 13,2017
Minithumbup
claim your profile
Matthew
By: 'Andy'
Feb 13,2017
1 people found
this helpful
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants ...
read full review
Comment on agent fees
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had let off Farrell and Hayworth before it changed hands, ......”

Share on :
Feb 13,2017
Minithumbup
claim your profile
Matthew
By: 'Steven'
Feb 13,2017
0 people found
this helpful
Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt ...
read full review
Comment on agent fees
Not a problem with fees or other office policies.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been dealing with Matthew for a few years ......”

Share on :
Feb 10,2017
Minithumbup
claim your profile
Matthew
By: 'R'
Feb 10,2017
0 people found
this helpful
We have been dealing with Matthew for a few years now both renting out our apartment and renting a house ourselves. He has been nothing but professional and efficient in all dealings. A very pleasant individual all round. Rosie and Declan...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having used Matthew twice now as my agent when letting ......”

Share on :
Feb 10,2017
Minithumbup
claim your profile
Matthew
By: 'Matthew'
Feb 10,2017
0 people found
this helpful
Having used Matthew twice now as my agent when letting my house, I could only recommend him highly. He guided me through all the legalitys and was a constant help, even giving me invaluable information and help with a problem which occurred during my tenants ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bought property through same office and Mathew from day 1 was ......”

Share on :
Feb 08,2017
Minithumbup
claim your profile
Matthew
By: 'Masood'
Feb 08,2017
1 people found
this helpful
Bought property through same office and Mathew from day 1 was top of game to help and make sure process was quick and straight forward, I am really grateful to have a friend and professional aid to me ,wish you best of success and great 2017. Mathew ...
read full review
Comment on agent fees
Ok
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:44 AM 08/02/2017 by Matthew Blower

Awards won by Jones & Chapman, Liverpool L18 1LN



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn