63% sales valuation accuracy
63% sales fee satisfaction
50% lettings valuation accuracy
72% lettings fee satisfaction
Sep 25,2013
Sep 25,2013
11
people found
this helpful
this helpful
One of the most stressfull and regretful decisions of my life.
I had just started a new job, excited to move into a new place to be closer to work!
Coming in to collect my keys, I was told the property was "fully furnished and ready to move in". Great!!
.....
WHAT A JOKE
.....
Firstly the key didn't unlock the front door!! It required a code to unlock. Thankfully by knocking and banging, someone else let in. Otherwise I was in for a cold night on the streets! (Which, in hindsight, would have been a better idea than venturing any further).
Secondly, there was a layer of dust in my room, oh well I'll clean it up myself!!
next, the furniture I asked for wasn't there, oh well I'll make do!!
then I went downstairs to the "fully furnished" kitchen get some food after moving in. Not a single cup, plate, knife, fork, saucepan, bin etc in sight. NOTHING. Oh well I'll go out buy something!!!
Then I thought I'd have a hot shower, surely there would be hot water, what could be more basic than hot water!
....
should have known better! No hot water at all! Oh well, cold showers are good for you!!
Then I thought I'd relax after a refreshingly (if only!) cold shower by using the WiFi, surely that work!
Technically it did "work", if by "work", you mean would connect and give you a few minutes of competence followed by 10 minutes of literally nothing.
Ok, maybe downstairs in the kitchen it might work better...
Or it might be just as bad.
So I call up and explain these minor oversights to these cowboys.
Ok so then maybe 2 weeks later the electricity in the kitchen stops working.
We call them up, because there's a house of hungry people with no way of cooking food, and 2 fridges of food that is going bad.
So an electrician comes and fixes the kitchen
...
for maybe 5 or 6 hours!
The next day it's fixed again, or is it?
...
Of course not! It all goes out within maybe 2 or 3 hours this time.
Great job guys!!
So by then all of my perishable food has gone bad.
Ok so fast forward another week or so later, I have contacted a member of Filtons no less than FIVE times (yes, five) to tell them that there is STILL no hot water in the shower. I had been using the upstairs shower in the meantime which is either cold (as in absolutely cold) or so hot it physically scalds you, regardless of where the dial thingy is pointing. You also get only about 4 minutes in the shower before the water, unable to drain out due to a blocked drain, spills out over the recess. I wish I was exaggerating.
By this time, maybe half (definitely not all) of the problems had been fixed, and due to hating moving house, I had decided that I would like to extend my contract from one month to two, to enable me a bit more time to move out somewhere nicer. Initially, staying here even a day longer than neccessary was unthinkable. But I got along well with my hosuemates and wanted some time to find a better place. But no, I couldn't renew my contract. I had 7 days to move out, as they had already conned in a new victim to take over my room.
Oh well, I'll just cancel a holiday I'd already partially booked to spend a few days frantically looking for a new place. No big deal.
I am now happily settled into a new room with a different agent. This one is clean, has hot water, electricity, and keys that unlock the front door, awesome!
Despite Filtons being nice on the phone and promising to "look into" issues, they basically did nothing until half the household bombarded them with angry calls. They suck you in, take your money, then they don't want to know you.
I am not being harsh on these people, I am used to "roughing it" in cheap accomodation from backpackers to park benches. I am used to bad service. I hardly ever complain and I am keen to give people the benefit of the doubt. I haven't even bothered mentioning a few of the other issues in the house! But these scammers need to be exposed.
A terrible, regrettable decision.
Stay the heck away.
I had just started a new job, excited to move into a new place to be closer to work!
Coming in to collect my keys, I was told the property was "fully furnished and ready to move in". Great!!
.....
WHAT A JOKE
.....
Firstly the key didn't unlock the front door!! It required a code to unlock. Thankfully by knocking and banging, someone else let in. Otherwise I was in for a cold night on the streets! (Which, in hindsight, would have been a better idea than venturing any further).
Secondly, there was a layer of dust in my room, oh well I'll clean it up myself!!
next, the furniture I asked for wasn't there, oh well I'll make do!!
then I went downstairs to the "fully furnished" kitchen get some food after moving in. Not a single cup, plate, knife, fork, saucepan, bin etc in sight. NOTHING. Oh well I'll go out buy something!!!
Then I thought I'd have a hot shower, surely there would be hot water, what could be more basic than hot water!
....
should have known better! No hot water at all! Oh well, cold showers are good for you!!
Then I thought I'd relax after a refreshingly (if only!) cold shower by using the WiFi, surely that work!
Technically it did "work", if by "work", you mean would connect and give you a few minutes of competence followed by 10 minutes of literally nothing.
Ok, maybe downstairs in the kitchen it might work better...
Or it might be just as bad.
So I call up and explain these minor oversights to these cowboys.
Ok so then maybe 2 weeks later the electricity in the kitchen stops working.
We call them up, because there's a house of hungry people with no way of cooking food, and 2 fridges of food that is going bad.
So an electrician comes and fixes the kitchen
...
for maybe 5 or 6 hours!
The next day it's fixed again, or is it?
...
Of course not! It all goes out within maybe 2 or 3 hours this time.
Great job guys!!
So by then all of my perishable food has gone bad.
Ok so fast forward another week or so later, I have contacted a member of Filtons no less than FIVE times (yes, five) to tell them that there is STILL no hot water in the shower. I had been using the upstairs shower in the meantime which is either cold (as in absolutely cold) or so hot it physically scalds you, regardless of where the dial thingy is pointing. You also get only about 4 minutes in the shower before the water, unable to drain out due to a blocked drain, spills out over the recess. I wish I was exaggerating.
By this time, maybe half (definitely not all) of the problems had been fixed, and due to hating moving house, I had decided that I would like to extend my contract from one month to two, to enable me a bit more time to move out somewhere nicer. Initially, staying here even a day longer than neccessary was unthinkable. But I got along well with my hosuemates and wanted some time to find a better place. But no, I couldn't renew my contract. I had 7 days to move out, as they had already conned in a new victim to take over my room.
Oh well, I'll just cancel a holiday I'd already partially booked to spend a few days frantically looking for a new place. No big deal.
I am now happily settled into a new room with a different agent. This one is clean, has hot water, electricity, and keys that unlock the front door, awesome!
Despite Filtons being nice on the phone and promising to "look into" issues, they basically did nothing until half the household bombarded them with angry calls. They suck you in, take your money, then they don't want to know you.
I am not being harsh on these people, I am used to "roughing it" in cheap accomodation from backpackers to park benches. I am used to bad service. I hardly ever complain and I am keen to give people the benefit of the doubt. I haven't even bothered mentioning a few of the other issues in the house! But these scammers need to be exposed.
A terrible, regrettable decision.
Stay the heck away.
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Apr 06, 2014
So why did you ever want to extend??? Should've just gone to a hotel.
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Latest Reviews
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Opening Hours
Address
Filtons Stratford Ltd
190 High Street
London
Greater London
E15 2NE
020 3095 0955
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 63% | 63% | £0 | £0 |
| Lettings | 50% | 72% | £650 | £2,297 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 26 | 12 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- E15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 17,2023
Aug 17,2023
0
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Highly recommend! Although we didn't find our property through flitons. I have spoken with them about many and they have been nothing but helpful! Shabbir was amazing and very thorough and honest with info which is all you can ask for in this current climate....
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Jul 20,2023
Jul 20,2023
0
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A great thank you to Shabbir Patel who is the most efficient agent I have recently come across. There has been no need for chasing requests and information. Excellent service and friendly manner....
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Jul 10,2023
Jul 10,2023
0
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I have been living for 4 years in a flat in London, filton helped me over the past 4 years processing the rent and change of room mates from beginning to end of tenancy throughout covid. 100% trustworthy agent and Shabbir has helped me a lot over the ...
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Oct 25,2022
Oct 25,2022
0
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Professional worker Shabbir very quickly found and confirmed the flat for rent during the hottest rental season. Clearly, the man has the experience, skills, and ability to work in an active market such as renting. I will recommend him to all my friends. Many thanks ...
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Oct 20,2022
Oct 20,2022
0
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I highly recommend this agency. I saw the add of a fkat just 5 min walk from my work and when I enquired about it by email I received a response within the hour. Everything went smoothly and within 2 hours I have got the property reserved ...
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Aug 03,2021
Aug 03,2021
0
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As a tenant, Filtons we’re nothing but helpful and responsive to us. We had a few issues with the building management company and Filtons supported us when we needed it. They communicated well when viewings for the next tenant needed arranging. Shabbir and the ...
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Aug 03,2021
Aug 03,2021
0
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One of the best, most efficient estate agents I have worked with. Everything was smooth and professional, whenever we had a query it was dealt with quickly and we never had any problems. Thank you especially to Shabbir!...
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May 10,2021
May 10,2021
0
people found
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We just Renewed our tenancy agreement with Filtons. The team is very professional and has a very human approach. Shabbir Patel helped us find a beautiful place amid the pandemic and we couldn't be more satisfied by the overall experience.
Thank you very much ?...
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May 07,2021
May 07,2021
0
people found
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This will be our second year renting Filtons and we couldn't be more happy! Having previously been burnt by greedy agencies, I was surprised by how professional and responsive Filtons were. Any issues got fixed promptly and professionaly. Highly recommend!
Special shout out to Shabbir ...
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Oct 06,2020
Oct 06,2020
0
people found
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We have rented through Filtons for 4.5 years and they have been absolutely brilliant. Whenever we had maintenance issues they would send someone straight away. We recently moved out and the whole process was managed really smoothly and deposit was sent back really promptly. Would absolutely ...
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May 22,2020
May 22,2020
1
people found
this helpful
this helpful
They asked for 2146 pounds of deposit and after more then 2 months we are still waiting for the deposit back, also the agent Most of the time doesn’t replay to our emails!...
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Apr 15,2020
Apr 15,2020
0
people found
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this helpful
Filtons has been a brilliant agency to rent through. The team are always on hand to help and have been great at communicating and sorting issues that we’ve had. I can’t recommend them highly enough and will definitely be using them in the ...
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Jan 31,2020
Jan 31,2020
0
people found
this helpful
this helpful
Very bad service as a landlord I was lied and cheated too.. about my property being used as a HMO without my knowledge.bunch of crooks all trying to act like they are pious....
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Jan 29,2020
Jan 29,2020
0
people found
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Excellent service, Reliable agents
We have been renting through Filtons for 7.5 years and have never had any issues whatsoever. Whenever we reported minor repairs these were addressed efficiently and with our time schedules in mind. They were also accurate in billing....
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Jun 02,2019
Jun 02,2019
0
people found
this helpful
this helpful
Excellent service from Adnan Gahakwa. Showed us the property twice and followed through to ensure everything was sorted. Well done and highly recommended!...
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Mar 28,2019
Mar 28,2019
0
people found
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The property was NOT managed well at all. It was used as a H.M.O. whilst paying me minimal rent. They failed to provide me with an inventory and as a result many items were stolen and never replaced. My property was returned to ...
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Comment on agent fees
They provided me with a guaranteed monthly rent.
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Sep 03,2018
Sep 03,2018
0
people found
this helpful
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Been a customer for 4.5 years as a tenant. Top notch service & very responsive staff. Definitely would recommend this to prospective customers....
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Aug 28,2018
Aug 28,2018
0
people found
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The overall experience with Filtons was excellent.
From the day the property was shown to us until we moved out.
Shabbir was wonderful in showing us variety of properties until we secured it and Mubin Patel who is the manager ensured the stay was good ...
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Comment on agent fees
Reasonable
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Aug 22,2018
Aug 22,2018
0
people found
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this helpful
Numan helped us resolve heating issues and other property related issues immediately. He is always nice, calm. Thanks very much Numan...
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Jun 01,2018
Jun 01,2018
0
people found
this helpful
this helpful
Shabbir helped me secure my flat from viewing to completion in just 4 days.
Very efficient and professional and an honest, genuine guy. He was a pleasure to deal with, which is refreshing an industry where many agents are the complete opposite.
Thanks Shabbir....
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Comment on agent fees
Standard
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May 23,2018
May 23,2018
0
people found
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this helpful
Dealt with everything very efficiently and carefully. Whenever I had a query, Shabbir was quick to reply. Very helpful and thorough....
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Comment on agent fees
Good
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Apr 27,2018
Apr 27,2018
1
people found
this helpful
this helpful
We are lucky to meet & associate almost 4 years with Filtons, Mubin PATEL. Thank you for being honest & understanding during these long journey taking care of our Craig Tower & Halo . We really appreciate your kind advises & mentoring! Cheers... From I GOHARJO....
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Comment on agent fees
Filtons give us reasonable fees in compare for their returned services.
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Jan 12,2018
Jan 12,2018
1
people found
this helpful
this helpful
Filtons are great estate agents. They deal with queries and issues quickly and professionally. Their "non-corporate" organisation is an advantage, as it makes Filtons more approachable and "human" than its competitors....
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Apr 30,2017
Apr 30,2017
0
people found
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this helpful
excellent experience with Filtons renting a flat through them for 2 years back in 2016 with my boyfriend - I found our agent Shabbir to be refreshingly honest, helpful and trustworthy (particularly compared to other dodgy London estate agents I have had the misfortune to deal with ...
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Comment on agent fees
Standard
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Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Very personable staff. Dealt promptly with any issues we had during our tenancy. Overall a very good experience. Would recommend Filtons....
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Comment on agent fees
Standard letting agent fees for check in, inventory and checkout.
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Oct 11,2016
Oct 11,2016
1
people found
this helpful
this helpful
The stuff in this branch are very nice. They are very helpful and give you honest advice. I dealt with them for many years and I never had any problem....
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Comment on agent fees
The are very reasonable
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Apr 27,2016
Apr 27,2016
13
people found
this helpful
this helpful
THE WORST SERVICE I HAVE EVER HAD. PERIOD.
Being a foreign university student studying at QMUL, I decided that I wanted to get a flat somewhat nearby. I was immediately enticed by the cheap-ish rent which would mean I'd have a little more to spend ...
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May 26,2015
May 26,2015
5
people found
this helpful
this helpful
Do not bother using this agency for any reason, no matter how desperate you may be. On first contact with this agency we were promised a viewing at a two bedroom flat with an immediate move in date however, upon arriving at the flat we ...
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What agent could do to change your mind?
One week's fee for a service that lies to you and fails to complete the simplest task. Paid the admin fee for totally unknown reasons, no real service provided.Attached Filesnbsp;
Comment on agent fees
One week's fee for a service that lies to you and fails to complete the simplest task. Paid the admin fee for totally unknown reasons, no real service provided.
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Mar 26,2015
Mar 26,2015
5
people found
this helpful
this helpful
Very unprofessional. Agents barge in at any time without sufficient notice. Unclean communal areas! Maintenance team does a very poor job. No deposit protection offered or inventory reports. Would NEVER recommend this agency and its partner (YLR Ltd.) to anyone!...
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What agent could do to change your mind?
They charge you a high rent to include poor maintenance! Absolute waste!Attached Filesnbsp;
Comment on agent fees
They charge you a high rent to include poor maintenance! Absolute waste!
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Feb 08,2015
Feb 08,2015
3
people found
this helpful
this helpful
This agency is a nightmare. As the tenant, the first 3 months (the length of our contract) was fine, we only had 1 inspection in that time, and the (paid) cleaner came almost every week. Since our (3 month) contract has finished - it's been 2 months, the cleaner ...
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What agent could do to change your mind?
they charge 1 week's rent for fee's - all they do is harass you, they do no repairs or maintenance.Attached Filesnbsp;
Comment on agent fees
they charge 1 week's rent for fee's - all they do is harass you, they do no repairs or maintenance.
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Vendor Fees
1.75% + VATLandlord Fees
12% + VATTenant Fees
No fees set. Last updated at 19/10/2022, 4:08 PM by Mubin PatelComplaints Procedure
No procedure set.
Last updated at 3:08 PM 19/10/2022 by Mubin Patel
Best Letting Agent in E15 
