88% sales valuation accuracy
90% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Sep 23,2013
Sep 23,2013
3
people found
this helpful
this helpful
I am utterly disgusted by the customer service i have received from Fox & Sons (North End).
Firstly, I tried to register with them, so that they would send through new properties on the market. I was told that they would not put me on the mailing list unless I saw their mortgage adviser. After explaining that I have seen three mortgage advisers already and that I did not need to see another, they then kept pushing and pushing that I needed to see the adviser. After the fourth push I decided i wasn't getting anywhere and hung up on them.
A few days later i found a property online, marketed by Fox & Sons, that was perfect! So I thought I would give them another chance.
They asked me if I was already registered with them and I said I tried to register but the Mortgage Adviser was being pushed on me too much that I had to hang up. The agent then had the nerve to say to me "So, you don't want to save any money then?' to which I answered "Did you really just say that?" he said "Yeah, I did". I was in shock and hung up.
Really bad experiences - They are rude, pushy and are loosing prospective buyers. No wonder people are complaining of them not selling their properties...they keep annoying all the buyers!!!
Firstly, I tried to register with them, so that they would send through new properties on the market. I was told that they would not put me on the mailing list unless I saw their mortgage adviser. After explaining that I have seen three mortgage advisers already and that I did not need to see another, they then kept pushing and pushing that I needed to see the adviser. After the fourth push I decided i wasn't getting anywhere and hung up on them.
A few days later i found a property online, marketed by Fox & Sons, that was perfect! So I thought I would give them another chance.
They asked me if I was already registered with them and I said I tried to register but the Mortgage Adviser was being pushed on me too much that I had to hang up. The agent then had the nerve to say to me "So, you don't want to save any money then?' to which I answered "Did you really just say that?" he said "Yeah, I did". I was in shock and hung up.
Really bad experiences - They are rude, pushy and are loosing prospective buyers. No wonder people are complaining of them not selling their properties...they keep annoying all the buyers!!!
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Latest Reviews
3rd Mar 2024
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9th Jan 2024
reviewed by 'Arji'
10th Oct 2021
reviewed by 'UTSAB'
26th Feb 2021
reviewed by 'Anita'
2nd Aug 2018
reviewed by 'Jerome'
27th Apr 2018
reviewed by 'Mr.Patel'
Opening Hours
Address
Fox & Sons
126 London Road
North End,Portsmouth
Hampshire
PO2 9DE
02392 671110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 90% | £81,000 | £204,500 |
| Lettings | 0% | 60% | £775 | £775 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 2 | 7 | 2 | 2 | 0 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 03,2024
Mar 03,2024
0
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We are very happy with all the guidance that Emily Jones gave to us. She literally put us exactly where we wanted. We are very happy with this new place and we recommend Fox and Sons services....
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Jan 09,2024
Jan 09,2024
0
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Our agent was brilliant. She guided us from the beginning and updated us on the whereabouts of the processes in renting the property. She even worked beyond her hours to patch things for us. She was amazing and all of her colleagues, as well. Happy ...
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Oct 10,2021
Oct 10,2021
0
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Me and my partner moved to a couple room that we saw from the fox and sons portal and the address is 2, Northgate Avenue, Portsmouth, PO27RT. The name of the landlord is Gordon Miller. We have faced many unwanted bad things from the landlord ...
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Feb 26,2021
Feb 26,2021
0
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We have certainly had a very good experience with Fox & Sons on the purchase of our flat. Our sale fell through with another agent and Fox & Sons, with Gemma overlooking our case, have saved us and kept us in our upward chain. Communication has always ...
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Aug 02,2018
Aug 02,2018
0
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I would like to confirm how happy I am with the level of professionalism shown by staff of this agency, in particular, Abby Brookes, Abbey Fidgeon, and Katie Baker.
I am now onto my second Let with them and everything has been handled very smoothly....
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Comment on agent fees
Clear and transparent
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Apr 27,2018
Apr 27,2018
0
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Top marks go to Syreeta Alexis who is friendly, efficient and quite simply gets the job done! She instinctively knows the best way to resolve an issue for the Landlord and Tenant. This is one of the reasons for staying with this agency!...
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N/A
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Mar 27,2018
Mar 27,2018
0
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I would like to say a BIG THANK YOU to ALEX JACKSON.
He helped me several times with property issues and he managed to fix everything in a day. He is a kind person as well and a pleasure to speak with him. In a ...
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Jun 27,2017
Jun 27,2017
5
people found
this helpful
this helpful
One star is way too many for this agent. My advice is stay away from them, Unprofessional, don't want to work for money, don't care about your interests, with hold crucial information from you. Alistair is arrogant undermines peoples intelligence. BEWARE EVERY BODY GOOGLE COOLING ...
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Bad
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May 24, 2021
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(1)
Except I dealt with was Lee. After he got our signature on the contract and the advert went on live, never got a single call back from him. Emma was another unhelpful and after all the grief they cause us, she comes with the news that we can't try to sell the flat with another agent. I'm not the one to take time and write reviews, but I absolutely DO NOT RECOMMEND FOX & SONS-and I want to make it clear at this point I would even pay to be free from them, that's how bad I feel about them. ...
Apr 15,2016
Apr 15,2016
0
people found
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I recently asked Fox and Sons to undertake the sale of my mother's house in Portsmouth. Alister was the agent who handled the sale and I would like to register my appreciation of the way in which he handled the sale. I found him totally ...
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Comment on agent fees
In line with expectations. (fair)
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Feb 25,2016
Feb 25,2016
4
people found
this helpful
this helpful
Hi! I rented a flat from Fox & Sons Portsmouth in December. I am waiting for some repairs even today.....in top of that rude behaviour,a lot of lies ,poor communication between branch,property management,landlord....The worst experience in my life with this agency....
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What agent could do to change your mind?
A lot of money and they do nothing for clientsAttached Filesnbsp;
Comment on agent fees
A lot of money and they do nothing for clients
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Sep 02, 2018
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F&S Portsmouth,North end.
A waste of space and a big insult to the Company name!! I bought a flat and got them to let it out.The sales team did their level best but the Lettings team let me down from the start of letting till the grotesque end!
Poor communication.Lack of updates,too stuck up.They do not attend to landlord's concerns.Liars and time wasters and They need to close down urgently or change their attitudes and value their job and respect other peolpe. ...
Jan 27,2016
Jan 27,2016
0
people found
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Just sold my property but with no forward chain so not sure how it would have gone if I were buying too. I would have preferred one point of contact for the whole process, did feel as though I was being passed around a bit. ...
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Comment on agent fees
Fees were at a competitive rate
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Jan 15,2016
Jan 15,2016
5
people found
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Started well then sent wrong photos for advertisement,had to call them numerous times for various updates, they continuously called trying too undersell well below asking price before property was advertised. Sarcastic phone conversation from one of there team. The first solicitor they recommended could ...
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Oct 20,2015
Oct 20,2015
0
people found
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A very responsive team to help secure us the deal that we needed in a hot property market.
Professional and yet still easy to approach for advice and local guidance....
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Sep 27,2015
Sep 27,2015
1
people found
this helpful
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As I live outside the UK it was important to me that the firm I selected to sell my flat was able to assist with any issues and communicate regularly so I could gauge the interest in the property and resolve any issues quickly. The ...
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Sep 27,2015
Sep 27,2015
1
people found
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this helpful
The staff were all really friendly and approachable, provided competitive selling fees and plenty of viewings Sam in particular went out of her way to ensure the smooth sale of our house she worked all hours evenings and weekends to ensure our chain didn't break ...
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Sep 26,2015
Sep 26,2015
1
people found
this helpful
this helpful
Fantastic service both buying and selling our property, 10 weeks from start to finish. Being someone who expects exceptional service I was not disappointed and would highly recommend....
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Sep 25,2015
Sep 25,2015
2
people found
this helpful
this helpful
We recently purchased a property in North End, Portsmouth and had contacted many local agents for possibilities and viewings. By far the most organised and helpful was Fox and Sons, and in particular Sam their agent. We were shown houses that met our description and ...
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Sep 25,2015
Sep 25,2015
1
people found
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this helpful
My 84 year old Mother was moving from Portsmouth to Cirencester to be with us, a distance of about 100 miles. As a consequence I could not be present all the time to help and guide her through the sometimes trying process of selling her property.
Sarah ...
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Sep 23,2013
Sep 23,2013
3
people found
this helpful
this helpful
I am utterly disgusted by the customer service i have received from Fox & Sons (North End).
Firstly, I tried to register with them, so that they would send through new properties on the market. I was told that they would not put me on the ...
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Sep 02, 2018
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(1)
Too big for their boots and never follow anything up for landlords who pay for the services!! You never get any update for anything ,no matter how big the problem is until you phone them or attend personally and you get the twitching and rolling eyes signalling annoyance.
Useless bunch of good for nothing lettings and property management team! I wonder if they would treat customers any differently if this was a family run business than when it was a prvt company? ...
Jan 07,2012
Jan 07,2012
4
people found
this helpful
this helpful
This estate agent has obsessively tried to gain my custom from another estate agent without any approach from myself. Frequent mailings and business cards through my door have been a constant throughout my efforts to sell my house. At no point did i seek help ...
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What agent could do to change your mind?
Not contacted me in the first placeAttached Filesnbsp;
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Dec 22,2011
Dec 22,2011
5
people found
this helpful
this helpful
Can't believe these people are still in a job.
1. We are told that they can get a good price for the property and will have it sold in 12 weeks. Well 18 months later they have taken the property off the market because we refused to lose ...
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What agent could do to change your mind?
I am just glad that all dealings with this esate agent are now over, and I know that I will never have to deal with them again.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Useless bunch of good for nothing lettings and property management team! I wonder if they would treat customers any differently if this was a family run business than when it was a prvt company?