Maidenhead, SL6
4.7/5, 208 reviews
93% recommended
82% sales valuation accuracy
89% sales fee satisfaction
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“I found the service at the Maidenhead office very poor, ......”

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Sep 21,2013
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By: 'lucy'
Sep 21,2013
0 people found
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I found the service at the Maidenhead office very poor, they were quick to take my money but I then didn't hear anything for a few weeks, and it was up to me to enquire rather than keeping mw informed. I then phoned a week before i was due to move as o had not heard about confirmation of check in and final money to be paid, i was then told that the person dealing with my let had left! No one had bothered to inform me of this. The letting manager got back to me and said it had been passed on to the property mgt team but when i phoned them they hadn't received anything. After going into the office to find out what was happening the manager was very apologetic. I then managed to speak to a very helpful lady in the property mgt team (franscesca) who got everything sorted for me. The service i received from her was good. I feel that considering i paid £400 in fees i expect a level of service that reflects this.
What agent could do to change your mind?
Better communication and service.
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By: Prospect Estate Agency
Oct 23, 2013
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Please feel free to contact us by email on [email protected] or by phone on 0118 979 7770 and I will be pleased to discuss this with you further.

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Latest Reviews

View all Reviews 208
26th Aug 2024
reviewed by 'Franco'
“We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very ......”
30th Apr 2024
reviewed by 'Susan'
“I was really impressed by Marina in letting. I had an issue with payment and had tried on many occasions ......”
16th Nov 2023
reviewed by 'Graham Clarke'
“Cameron and the team at Maidenhead were efficient, helpful and a pleasure to deal with however the real star in ......”
14th Apr 2023
reviewed by 'Helen'
“Awful and rude service on check out. Ridiculously overpriced deposit charges on a house that was clean but worn after ......”
16th Feb 2023
reviewed by 'Sarah'
“My name is Sarah from Maidenhead and would like to share my house search to rent experience with Prospect. I ......”
5th Jul 2021
reviewed by 'Gary'
“Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 14:00
Address

Prospect Estate Agency
59 High Street
Maidenhead
Berkshire
SL6 1JT
01628 563 777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 82% 89% £31,000 £800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 2 34 7 66 3 50 0 7 2
Areas covered
  • Maidenhead, Windsor, Slough, Marlow
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Awful experience...”

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Aug 26,2024
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By: 'Franco'
Aug 26,2024
0 people found
this helpful
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, ...
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“I was really impressed by Marina in letting. ......”

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Apr 30,2024
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Marina
By: 'Susan'
Apr 30,2024
0 people found
this helpful
I was really impressed by Marina in letting. I had an issue with payment and had tried on many occasions to ring but no one available to help so left message requesting a ring back but no one phoned. Finally I managed to get Marina ...
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“Cameron and the team at Maidenhead were effic......”

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Nov 16,2023
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Bernadette
By: 'Graham Clarke'
Nov 16,2023
0 people found
this helpful
Cameron and the team at Maidenhead were efficient, helpful and a pleasure to deal with however the real star in the team was undoubtedly Bernadette. Based in Reading Bernadette liaises between the buyer, the seller and their respective solicitors, keeping everyone informed as to what’...
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“Awful and rude service on check out. Ridiculo......”

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Apr 14,2023
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Samantha
By: 'Helen'
Apr 14,2023
1 people found
this helpful
Awful and rude service on check out. Ridiculously overpriced deposit charges on a house that was clean but worn after rental when we moved in and the same when we moved out. We had a professional clean and gardener when we left. Most of the ...
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“My name is Sarah from Maidenhead and would li......”

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Feb 16,2023
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Matthew
By: 'Sarah'
Feb 16,2023
0 people found
this helpful
My name is Sarah from Maidenhead and would like to share my house search to rent experience with Prospect. I commend their professionalism and help for securing me a house to rent. Process is so fast and within two days I got the house I ...
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“Very impressed with Jordan Wells...”

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Jul 05,2021
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Jordan
By: 'Gary'
Jul 05,2021
0 people found
this helpful
Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great ...
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“Very impressed with Jordan Wells....”

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Jul 05,2021
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Jordan
By: 'Gary'
Jul 05,2021
0 people found
this helpful
Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great ...
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“Poor Support to Landlords...”

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Jan 29,2020
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By: 'Tracey'
Jan 29,2020
1 people found
this helpful
Extremely poor renewal service. Constantly have to chase. Every renewal service but one has been a problem. No communication of change of Account Managers. Would not recommend. They also have the cheek to increase management fees and then deliver another year of poor service. If ...
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“Utilities not setup and transferred before tenancy...”

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Jan 06,2020
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By: 'Arindam'
Jan 06,2020
2 people found
this helpful
Very poor experience. They did not ensure that utility services are setup correctly and I litterally struggling to get it done, but they have not made any effort to fix this and left everything to me with a plain apology. Thee national database shows that ...
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“Worst Agency ever!...”

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Apr 09,2019
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Gemma
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Sam
By: 'MK'
Apr 09,2019
1 people found
this helpful
Worst Agency ever! House dirty from begging no replies to email no support and at the end they don't want even give you deposit back! Unbelievable!...
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BAD!
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“Absolutely Fantastic...”

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Sep 13,2018
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Tristan
By: 'Amrat'
Sep 13,2018
0 people found
this helpful
Tristan wasvery professional and always was there to answer any questions I had. I felt comfortable with him and trusted his expert advice and opinions. He delivered as promised and I am very happy with the tenants that he found for us. When renewal time ...
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Comment on agent fees
Fees were reasonable and quite competitive against other estate agents we spoke to.
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“Legend...”

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Jul 11,2018
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Tristan
By: 'Danny82'
Jul 11,2018
0 people found
this helpful
I literally only had three days to move into a property as my lease was ending elsewhere and another property fell through and Tristan managed to fast track it so I could move in on time which saved me a lot of stress and most ...
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Comment on agent fees
Happy with the fees
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“Landlord...”

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Jun 20,2018
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Tristan
By: 'Mr'
Jun 20,2018
0 people found
this helpful
I met with prospect having had a really bad experience which I am glad I did Tristan and his team were fantastic from start to finish I wouldn't hesitate to recommend prospect to anyone simply great job done...
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Comment on agent fees
Good
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“Great service!...”

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Jun 13,2018
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Tristan
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Sam
By: 'Avishek'
Jun 13,2018
0 people found
this helpful
I was looking for a house to rent in Maidenhead before moving there from India. I got in touch with Prospects and they were absolutely amazing in every aspect. They helped me view the flat via FaceTime as I wasn't able to make it in ...
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“Very helpful finding our new home...”

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May 29,2018
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Sam
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Tristan
By: 'HK'
May 29,2018
1 people found
this helpful
Sam really helped us to find our new home . We had very specific requirements and he didn't give up on us . This young men was very patience and showed us around few houses . Well done Sam hope you keep your spirit and level of helpfulness, ...
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Comment on agent fees
Find a Agents fees a bit steep but not sure what other agents charge and can't compare.
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“Fantastic Service...”

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May 03,2018
Minithumbup
By: 'Keith'
May 03,2018
0 people found
this helpful
Gareth Mainwaring was absolutely fantastic in making sure that all parties communicated with each other to facilitate a speedy completion. Not only was he helpful, but he was brilliant in ensuring that the interests from both sides were represented....
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“Professional service...”

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Apr 18,2018
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Tristan
By: 'M'
Apr 18,2018
0 people found
this helpful
Kept informed during a fast move in. Tristan advised pros and cons throughout. Highly professional, reliable, efficient and knowledgeable. Thanks...
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Comment on agent fees
Ok
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“Great service and Tristan was very helpul and he understood ......”

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Jan 02,2018
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Tristan
By: 'Emanuele'
Jan 02,2018
0 people found
this helpful
Great service and Tristan was very helpul and he understood my needs. Very friendly staff and proprerty very nice ! Higthly recomended!!...
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Comment on agent fees
Good
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By: Prospect Estate Agency
Jan 09, 2018
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Thank you for the five star review ...

“Having had problems with previous tenants and being at a ......”

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Jan 02,2018
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Tristan
By: 'Andrew'
Jan 02,2018
0 people found
this helpful
Having had problems with previous tenants and being at a dis-advantage as I'm so far from my rental property I was rather pleased that Tristan took over the marketing and just got the job done. He suggested a couple of price drops to get the ...
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Comment on agent fees
neutral - fees are what they are.
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By: Prospect Estate Agency
Jan 09, 2018
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Thank you for the five stars and the positive comments ...

“Very happy with the friendly and professional service provided first ......”

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Aug 25,2016
Minithumbup
By: 'James'
Aug 25,2016
1 people found
this helpful
Very happy with the friendly and professional service provided first by Hassan and secondly by Lianne. Considering they were selling the property to us I though they were exceptional despite the property being left in a poor state by the previous owner. If we are ...
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By: Prospect Estate Agency
Sep 09, 2016
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Thank you for the five stars ...

“Friendly and efficient team, fantastic service. They made the process ......”

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Jul 27,2016
Minithumbup
By: 'Kenny'
Jul 27,2016
0 people found
this helpful
Friendly and efficient team, fantastic service. They made the process of finding and buying my first home a pleasurable experience. For that I'm very grateful....
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By: Prospect Estate Agency
Jul 29, 2016
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Thank you for the five stars ...

“Me and my friends rented a flat and let me ......”

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May 27,2016
Minithumbup
By: 'Alina'
May 27,2016
0 people found
this helpful
Me and my friends rented a flat and let me tell you that the staff and service was exceptional from start to finish and even after we moved out from the property Amber helped me get my deliveries back from the landlord mistakenly delivered by ...
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Comment on agent fees
High
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By: Prospect Estate Agency
May 31, 2016
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Thank you for the five stars ...

“Lloyd has always been available and supportive whenever something has ......”

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Mar 16,2016
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Lloyd
By: 'Abu'
Mar 16,2016
0 people found
this helpful
Lloyd has always been available and supportive whenever something has been needed throughout the process of moving into the property....
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Comment on agent fees
I felt the fees were very high as i had a very limited budget.
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By: Prospect Estate Agency
Mar 18, 2016
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Thank you for the five stars. ...

“Cool man and real proffessional of his business! He did ......”

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Mar 14,2016
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Lloyd
By: 'George'
Mar 14,2016
0 people found
this helpful
Cool man and real proffessional of his business! He did really Good job and helped to move really quickly. Highly recommend this person...
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By: Prospect Estate Agency
Mar 15, 2016
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Thank you for the recommendation. ...

“Having just completed on a property in Camberley, we were ......”

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Mar 01,2016
Minithumbup
By: 'Mike'
Mar 01,2016
0 people found
this helpful
Having just completed on a property in Camberley, we were absolutely impressed by Lianne, her professionalism and outstanding timely service. She closely followed up the progress with the solicitor during the whole process, answering all of our questions, to the best of her ability. Throughout ...
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By: Prospect Estate Agency
Mar 01, 2016
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Thank you for sharing your positive experience with Lianne. ...

“Lianne was really helpful throughout the entire process for selling ......”

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Feb 29,2016
Minithumbup
By: 'Hilary'
Feb 29,2016
1 people found
this helpful
Lianne was really helpful throughout the entire process for selling our property and buying a new one (even though we were using a different agent to purchase). She was the only person in the entire process who took time to explain things and what the ...
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Comment on agent fees
Higher than the going rate but negotiable.
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By: Prospect Estate Agency
Mar 01, 2016
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Thank you for the recommendation and the five stars. ...

“Lloyd has been excellent during our move into the flat. ......”

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Feb 26,2016
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Lloyd
By: 'NickYang'
Feb 26,2016
0 people found
this helpful
Lloyd has been excellent during our move into the flat. He was the best agent that we spoke to during our search for rented accommodation and quickly established our budget and our needs and matched them accordingly. I would also like to add that Lloyd ...
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By: Prospect Estate Agency
Mar 29, 2016
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Thank you for the five stars. ...

“From the start to the finish a very professional agent ......”

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Feb 10,2016
Minithumbup
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Lloyd
By: 'Andrew'
Feb 10,2016
1 people found
this helpful
From the start to the finish a very professional agent and a very smooth process from viewing to agreeing the tenancy....
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Comment on agent fees
Higher fees than normal when renting
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By: Prospect Estate Agency
Feb 12, 2016
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Thank you for the five stars. ...

“Lloyd is smart, driven and knowledgeable. Combining that with a ......”

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Feb 09,2016
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Lloyd
By: 'Neal'
Feb 09,2016
1 people found
this helpful
Lloyd is smart, driven and knowledgeable. Combining that with a customer centred approach made the whole experience with the agency a lot better than I thought it would be. Fees are high but you get what you pay for....
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By: Prospect Estate Agency
Feb 12, 2016
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Thank you for the five stars. ...

“Lloyd is a professional. 10/10 effort from him and supporting team, ......”

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Feb 08,2016
Minithumbup
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Lloyd
By: 'RH'
Feb 08,2016
1 people found
this helpful
Lloyd is a professional. 10/10 effort from him and supporting team, communication was first class. If I ran an estate agents I'd steal Lloyd from you!...
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Comment on agent fees
Fees are far too high ‚£300 referencing and ‚£200 agent fees - ridiculous.
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By: Prospect Estate Agency
Feb 08, 2016
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Thank you for the five stars ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:11 AM 14/01/2016 by allAgents

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