100% lettings valuation accuracy
25% lettings fee satisfaction
Sep 21,2013
Sep 21,2013
0
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I advertised my property with the intention of letting it myself but was approached by Darlows. The agent who came round seemed good and said they could easily find me a tenant. I was wary so asked lots of questions including details of fees and how to convert to managing myself after 6 months if I chose to. He said I could leave them after 6 months with no additional fees. I went ahead and they did find a tenant. I gave the option of furnished, part furnished or unfurnished and all white goods supplied. I was told the tenant wanted house stripped so I rushed to give away good cooker, fridge etc.. When tenant moved in it transpired she had wanted all the white goods which left her in a difficult position.
Then Spicerhaart then took £170.00 too much in fees which did not get returned for 2 months and then only because the original agent helped out. I had to make endless phone calls to try and sort this out. The Saturday before the tenant moved in I got a call from Darlows to say the tenant did not have anyone to be guarantor for her so did I want to go ahead. I felt sorry that the tenant could now potentially become homeless so went ahead with plans.
Because of such poor service I decided to leave Darlows and manage house myself. I got in touch with local agent to ask how to end contract. He said to give 60 days written notice, e-mail acceptable, and that would be it. I did this and some days later had a call from Spicehaart head office to say I had to pay another one year's fees if tenant remained in property. I questioned this and he said it was in the contract. I closely examined contract but was unable to find wording that explained this. I told him I had asked the agent about additional fees and he said I had not asked the right questions.At this point I was speechless and so angry I ended the call. I then phoned agent who said I did not owe any more money.
I wish I had never got involved with Darlows. I am really uppset by it all.
Then Spicerhaart then took £170.00 too much in fees which did not get returned for 2 months and then only because the original agent helped out. I had to make endless phone calls to try and sort this out. The Saturday before the tenant moved in I got a call from Darlows to say the tenant did not have anyone to be guarantor for her so did I want to go ahead. I felt sorry that the tenant could now potentially become homeless so went ahead with plans.
Because of such poor service I decided to leave Darlows and manage house myself. I got in touch with local agent to ask how to end contract. He said to give 60 days written notice, e-mail acceptable, and that would be it. I did this and some days later had a call from Spicehaart head office to say I had to pay another one year's fees if tenant remained in property. I questioned this and he said it was in the contract. I closely examined contract but was unable to find wording that explained this. I told him I had asked the agent about additional fees and he said I had not asked the right questions.At this point I was speechless and so angry I ended the call. I then phoned agent who said I did not owe any more money.
I wish I had never got involved with Darlows. I am really uppset by it all.
What agent could do to change your mind?
BE UPFRONT AND HONEST WITH MUCH BETTER COMMUNICATION LOCALLY. LOCAL AGENT WAS GOOD BUT AFTER THAT IT WAS DOWNHILL ALL THE WAY.Attached Filesnbsp;
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Latest Reviews
27th Jan 2023
reviewed by 'Paul'
7th Sep 2021
reviewed by 'Michael Watson'
1st Oct 2020
reviewed by 'ina'
22nd Jul 2020
reviewed by 'Laurence'
4th Feb 2020
reviewed by 'Nicholas'
7th Jul 2019
reviewed by 'Kevin'
Opening Hours
Address
Spicerhaart
Colwyn House Sheepen Place
Colchester
Essex
CO3 3LD
01206 765 599
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 25% | £475 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 6 | 0 | 7 | 0 | 0 | 0 | 1 | 0 | 1 |
Areas covered
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- Block Management
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- Conveyancing
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Jan 27,2023
Jan 27,2023
1
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After being told at the beginning how great they were and put landlords first and make sure landlords are happy blah blah blah, they just refuse to answer emails. Tenants left without paying a month, now they will not reply to any emails asking for ...
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Sep 07,2021
Sep 07,2021
1
people found
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Avoid Avoid Avoid
From the awful woman in the fishponds office, the virtually non existent maintenance company to the false accusations of damages to which there were no refund of deposit this rental was dreadful. Door handle falls off, water comes through the ceiling, guess ...
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Oct 01,2020
Oct 01,2020
1
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Worse customer service. They take your details and no1 gets back to you. When you call, they even put the phone down. Avoid at all costs...
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Jul 22,2020
Jul 22,2020
4
people found
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this helpful
I implore you not to use Haarts letting unless you want the worst service available on the market and to incur expenses over and above the rent you receive.
In 7 years I have paid £12,000 for their full management service. This is a non existent myth.
...
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Feb 04,2020
Feb 04,2020
0
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Terrible customer service, constantly deliever
On none of are issues with the property and always having to reminder them how to do there job as they seem to constantly getting things wrong and wasting a lot of paper on sending us information we already know....
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Jul 07,2019
Jul 07,2019
4
people found
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If you're thinking of using HAART estate agency, then based on my experience, I would suggest you seriously think again.
I have had to wait several months before posting this feedback, whilst my complaints about the office at Lowestoft (which surprisingly has since closed) were ...
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Aug 24, 2019
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(1)
Horrible company, failed me completely, gave my numberplate and car to ex with restraining orders on him so put my family at risk, James told me to accept lower price and then pull out later on, lost my buyer with his games(even she complained) arranged a open house as two viewing booked, found out no booking were ever made, had my coffee pot at my main photo slog with car showing my reg! used his own phone so they have no clue what he was doing, now hes been sacked and they wont accept why I ha ...
Mar 21,2017
Mar 21,2017
9
people found
this helpful
this helpful
I regret the day I ever had any contact with this company.
Every time I have to contact my agent, the person I ask to speak to isn't available and time after time, messages are not delivered with a request for a return call. And ...
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Comment on agent fees
About 2% more than other agents, but I thought I was going to get extra value in lieu.
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Dec 15,2016
Dec 15,2016
7
people found
this helpful
this helpful
In the time that we rented from Haart we were subjected to the worst customer service we ever experienced. Our requests for maintenance were systematically ignored, delayed or handled by incompetent contractors chosen by Haart.
Because of its (true) reputation for not paying their contractors ...
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Aug 23,2016
Aug 23,2016
4
people found
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I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and ...
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Sep 01, 2016
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Thank you for taking the time to leave such lovely feedback for Clare and Don. I will pass this onto the team for you, Thanks for choosing Miller Metcalfe. Regards, Natasha ...
Apr 11,2014
Apr 11,2014
4
people found
this helpful
this helpful
It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœservice' provided to my partner and I before, during and after our tenancy.
I will start at the beginning. We ...
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Jun 02, 2014
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Dear Melanie,
I sent a copy of the above to a number of executives at your Head office. I did receive one response, in which there is a partial apology for some of the issues, and excuses and reasons why some of the other issues occurred. In general the response demonstrated a lack of acknowledgement of the poor service inflicted upon us.
Damien ...
Feb 14,2014
Feb 14,2014
0
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These people are simply the worst property managers I've come across. We spent a total of 4 weeks without hot water and eventually discovered some of the lies they had been telling us and the landlord when we got to meet the landlord at the end ...
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What agent could do to change your mind?
Could have done their jobs, communicated with us and not saddled us with large bills at the end of our tenancy.Attached Filesnbsp;
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Sep 21,2013
Sep 21,2013
0
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I advertised my property with the intention of letting it myself but was approached by Darlows. The agent who came round seemed good and said they could easily find me a tenant. I was wary so asked lots of questions including details of fees and ...
read full review
read full review
What agent could do to change your mind?
BE UPFRONT AND HONEST WITH MUCH BETTER COMMUNICATION LOCALLY. LOCAL AGENT WAS GOOD BUT AFTER THAT IT WAS DOWNHILL ALL THE WAY.Attached Filesnbsp;
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Nov 15,2012
Nov 15,2012
2
people found
this helpful
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left without heating and hot water for 3 weeks. Have informd the joke of a management team every day for the last 3 weeks have been told twice it had been fixed only to find it hadnt and they were once again just saying anything to get ...
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Oct 23,2012
Oct 23,2012
3
people found
this helpful
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I am a first time landlord and didn't realise that once the property was let by the Lincoln office it would be managed by a team in Essex. That was my mistake for not doing my research.
There was inconsistency of contact in that over ...
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What agent could do to change your mind?
Limited the number of people dealing with my property. Been more flexible in terms of using landlords choice of contractors. Explained how they selected their 'approved contractors'.Attached Filesnbsp;
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Jul 16,2012
Jul 16,2012
1
people found
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The incapability of Spicer Haart's (and FJL's) property management as well as their contractors is far beyond standard.
We had repair work that was due to be carried out for 5 months! Still the one issue that constitues a health & safety hazard, and has already caused ...
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