“I fell in love with a property I viewed with ......”
5 Star Review
Sep 21,2013
By:
'Ces'
Sep 21,2013
Branch: Bournemouth, 478 Ashley Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BH15
Branch: Bournemouth, 478 Ashley Road
Lettings (as a Tenant)
Postcode: BH15
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I fell in love with a property I viewed with Heather Revitt. She answered all my questions about the area/property and letting process. Because of my circumstances (new start up self employed) I was offering 6 months rent upfront to a landlord which is not typical (usually tenants will be given credit checks and income based assessments) and she offered to give my the admin fees/holding deposit back if this particular landlord did not go ahead with my tenancy. Heather kept in touch with me throughout a process of questions and considerations between myself and the landlord who then accepted me as a tenant.
I spoke to several other staff in the office both by phone and in person and every time, they were helpful, friendly, professional, always replied to emails and returned phone calls and had a 'nothing is too much trouble, we are here to help' attitude that impressed me.
The process of paying, signing a tenancy and other documents and getting the keys was hassle free. Thacker and Revitt then posted the inventory and various other documents (including one explaining the rent deposit holding scheme) to me. I was so impressed by the inventory. Perfect detail as opposed to the vague inventories I have experienced in the past with other agents. I have been renting for 23 years and have moved 13 times. Typically agents 'verbally paint the property out to be better than it is' in an inventory when you move in and then try to charge you for all kinds of issues that were not your fault when it comes to time to move out. This is obviously not the case with Thacker and Revitt who are completely transparent and fair in all their dealings.
I have needed a few minor repairs and given advisory notes since moving in and these have all been dealt with fairly, swiftly and professionally.
From my personal experience and what I have seen and read, Thacker and Revitt look after and care about ALL their landlords and tenants alike.
Having been introduced by Heather, I have also had direct dealings with my landlords who are wonderful people and I feel very lucky to be renting this home. I am so glad I went to Thacker and Revitt who are a shining example to many of the other (who I would describe as unethical/unprofessional) agents in the area would do well to follow.
I have recommended Thacker and Revitt to friends and family and a close friend is now looking for a new rented home with them.
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