100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 20,2013
Sep 20,2013
2
people found
this helpful
this helpful
I had read some bad reviews of Shepherd Gilmour online, but had unfortunately fallen in love with a flat they were marketing. I now wish I'd kept looking.
After I moved in, I found that the gate to my "secure parking spot" had rusted over and it took them nearly two months to repair it and send out a replacement key. More than annoying considering the flat was in the city centre of Manchester and parking on street is prohibited between 8am - 8pm unless you pay for it.
On top of this whilst living in the property the locks were changed on the gate as part of routine maintenance, however I was not provided with a new key for a further two weeks.
I had numerous issues with the plumbing and lack of hot water at my flat, whilst the majority of these were sorted speedily, two months before moving out I had a problem with the plumbing backing up. Shepherd Gilmour sent round a handyman NOT a plumber who proceeded to knock three massive holes in the bathroom wall and use my personal property ( a couple of towels and a facecloth) to mop up the foul smelling water that poured out. The handyman then departed leaving these scrunched up on the floor as a lovely welcome home gift for me.
I dealt with all of this with as much good humour as I could muster, however upon moving out I was sent an email stating that I had not informed the agents in good time that I was due to move out (despite several emails and about 30 phone calls saying that I was not renewing my tenancy) and that there would be a charge for the several days it took to find a new tenant. They also charged me with a cleaning bill despite the fact that I spent an entire day cleaning the flat and REPAINTED it before moving out. (a year earlier I had repainted it upon moving in after they had told me that repainting the flat would incur an extra £25 a month increase to my rent!!!)
I'm still hoping to get my deposit back, but honestly I very much doubt I'll see a penny of it from them.
AVOID AVOID AVOID!!!!!
After I moved in, I found that the gate to my "secure parking spot" had rusted over and it took them nearly two months to repair it and send out a replacement key. More than annoying considering the flat was in the city centre of Manchester and parking on street is prohibited between 8am - 8pm unless you pay for it.
On top of this whilst living in the property the locks were changed on the gate as part of routine maintenance, however I was not provided with a new key for a further two weeks.
I had numerous issues with the plumbing and lack of hot water at my flat, whilst the majority of these were sorted speedily, two months before moving out I had a problem with the plumbing backing up. Shepherd Gilmour sent round a handyman NOT a plumber who proceeded to knock three massive holes in the bathroom wall and use my personal property ( a couple of towels and a facecloth) to mop up the foul smelling water that poured out. The handyman then departed leaving these scrunched up on the floor as a lovely welcome home gift for me.
I dealt with all of this with as much good humour as I could muster, however upon moving out I was sent an email stating that I had not informed the agents in good time that I was due to move out (despite several emails and about 30 phone calls saying that I was not renewing my tenancy) and that there would be a charge for the several days it took to find a new tenant. They also charged me with a cleaning bill despite the fact that I spent an entire day cleaning the flat and REPAINTED it before moving out. (a year earlier I had repainted it upon moving in after they had told me that repainting the flat would incur an extra £25 a month increase to my rent!!!)
I'm still hoping to get my deposit back, but honestly I very much doubt I'll see a penny of it from them.
AVOID AVOID AVOID!!!!!
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Latest Reviews
1st Dec 2014
reviewed by 'Howard'
27th Nov 2014
reviewed by 'elena'
26th Nov 2014
reviewed by 'Neil'
19th Sep 2014
reviewed by 'Tom'
20th Sep 2013
reviewed by 'Evie'
19th Sep 2013
reviewed by 'GM'
Opening Hours
Address
Shepherd Gilmour Properties
241 Deansgate
Manchester
Greater London
M3 4EN
08433174777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £425 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
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Dec 01,2014
Dec 01,2014
0
people found
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Just spoke to Rebecca Dermody at Shepherd Gilmour. She informed me that they have secured new tenants for my apartment within days of the existing tenant moving out which is great. However, this is the first time I have spoken to Rebecca and I was ...
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Nov 27,2014
Nov 27,2014
0
people found
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I have to say, the comments below don't reflect the experience i have had thus far with SG, I have lived in my flat about 3 months now and besides loving the flat and the quality of all of it's facilities, the service has been rather ...
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Nov 26,2014
Nov 26,2014
0
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I've let my apartment from SG in Manchester for the last 5.5 years, and service I have had from the business has been great. yeah, you know what, they struggled to get a contractor out for my boiler in between Christmas and New Year - but ...
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Sep 19,2014
Sep 19,2014
0
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It took us 8 weeks to get our deposit back.
They tried to charge us for damage that existed before we moved into the flat (which we could evidence with photos), and tried to charge us £100 for cleaning the flat, even though when we moved in, ...
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Sep 20,2013
Sep 20,2013
2
people found
this helpful
this helpful
I had read some bad reviews of Shepherd Gilmour online, but had unfortunately fallen in love with a flat they were marketing. I now wish I'd kept looking.
After I moved in, I found that the gate to my "secure parking spot" had rusted over ...
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read full review
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Sep 19,2013
Sep 19,2013
1
people found
this helpful
this helpful
Whilst living in a property that SG let and managed for us, we were all deeply unsatisfied with the level of service we received, especially considering the amount we paid in rent and additional fees to secure the property.
When we moved into the property ...
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Apr 19,2013
Apr 19,2013
1
people found
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this helpful
AVOID like the plague.
Myself and two friends were looking for a 3 bed house to rent in Hulme, Manchester. There was a shortage of available properties at the time so Chris at Shepherd and Gilmour suggested we rent a 3 bed townhouse for 6 months whilst the ...
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