100% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Sep 30,2010
Sep 30,2010
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Do not believe what you are told by the Martin & Co Newport branch. We are renting a property from them and agreed everything with one person who then left. Unfortunately the handover can't have been that great because we then saw the property back on the market. After a number of phone calls we got it sorted again but we have had various problems...
Confirming a moving-in date: was confirmed 3 days beforehand - and only after we pressured them.
Customer service is not great - they seem friendly enough but are very slow at returning calls or getting answers for you. It usually takes a few phone calls asking for the same thing before you get an answer. And you can't actually trust what they tell you either.
Due to circumstances at time of application, we offered to pay 6 months rent up front - on the condition that it was held by Martin & Co and paid monthly to the landlord. Initially they said they'd have to give it to the landlord but after telling them this is not normal practise and not what other agents do, they agreed they would hold it. After paying the 6 months we asked for them to confirm in writing where the money was being held but it never was, and we've now found out they paid the whole lot to the landlord. So now, if anything goes wrong and doesn't get fixed, or the landlord doesn't pay the mortgage and the house gets repossessed, we have no recourse.
The other thing to watch out for is the schedule of condition and inventory. We received this about 2 weeks after we had moved in and it was very inaccurate. Example - the report said the kitchen tiles are in good condition. In fact, the kitchen tiles are at least 30 years old, so there is a lot of wear showing as well as a few chips and in one part of the kitchen there is a square of 6 - 8 tiles missing with just concrete showing. There are many more examples like this so we made sure we went through it thoroughly and wrote a lot of comments, although I still worry we might have missed a couple of things. We are going to take photos of some of the things that are not in great condition so we have proof.
If Martin & Co Newport read this, I suggest you change the inventory checking company that you use. We are renting out our own house in a different area with a different company and the inventory/condition report was excellent and accurate - and actually in favour of the tenant, to the point where it said the bathroom blinds were dusty and they were brand new, only put up 5 days before the check was done!
I would not recommend using Martin & Co Newport branch until they realise and put into practise the fact that tenants (and landlords) are paying them for a service and they should treat us as customers.
Reading some of the other reviews, it might be a good idea after moving out of a property that you have taken the time to clean, to take photo's to prove it is clean - or a video might be an even better idea.
Confirming a moving-in date: was confirmed 3 days beforehand - and only after we pressured them.
Customer service is not great - they seem friendly enough but are very slow at returning calls or getting answers for you. It usually takes a few phone calls asking for the same thing before you get an answer. And you can't actually trust what they tell you either.
Due to circumstances at time of application, we offered to pay 6 months rent up front - on the condition that it was held by Martin & Co and paid monthly to the landlord. Initially they said they'd have to give it to the landlord but after telling them this is not normal practise and not what other agents do, they agreed they would hold it. After paying the 6 months we asked for them to confirm in writing where the money was being held but it never was, and we've now found out they paid the whole lot to the landlord. So now, if anything goes wrong and doesn't get fixed, or the landlord doesn't pay the mortgage and the house gets repossessed, we have no recourse.
The other thing to watch out for is the schedule of condition and inventory. We received this about 2 weeks after we had moved in and it was very inaccurate. Example - the report said the kitchen tiles are in good condition. In fact, the kitchen tiles are at least 30 years old, so there is a lot of wear showing as well as a few chips and in one part of the kitchen there is a square of 6 - 8 tiles missing with just concrete showing. There are many more examples like this so we made sure we went through it thoroughly and wrote a lot of comments, although I still worry we might have missed a couple of things. We are going to take photos of some of the things that are not in great condition so we have proof.
If Martin & Co Newport read this, I suggest you change the inventory checking company that you use. We are renting out our own house in a different area with a different company and the inventory/condition report was excellent and accurate - and actually in favour of the tenant, to the point where it said the bathroom blinds were dusty and they were brand new, only put up 5 days before the check was done!
I would not recommend using Martin & Co Newport branch until they realise and put into practise the fact that tenants (and landlords) are paying them for a service and they should treat us as customers.
Reading some of the other reviews, it might be a good idea after moving out of a property that you have taken the time to clean, to take photo's to prove it is clean - or a video might be an even better idea.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £27,000 | £485,000 |
| Lettings | 100% | 98% | £290 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 229 | 12 | 623 | 52 | 8 | 0 | 7 | 1 | 21 | 5 |
Areas covered
- AB12
- Aberdeen
- AB15
- Aberdeen West End
- AB10
- Cults
- AB25
- Bieldside
- AB23
- Milltimber
- AB22
- Kingswells
- AB16
- Westhill
- AB24
- Ferryhill
- AB11
- Midstocket
- AB32
- Rosemount
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Mar 13,2024
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I have dealt with Stephen more than I would like recently due to an unfortunate accident affecting my rental property. He has removed all stress from the situation and communication has been fantastic. I have used other well known letting agents in the city in ...
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Mar 07,2024
Mar 07,2024
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Just wanted to pass on an amazing 5* star review for Kelly Kennedy who is ABSOLUTELY FANTASTIC and a brilliant real estate agent! Kelly was extremely helpful, kind, attentive and knowledgeable in securing new tenants for my rental property. She was able to take complete ownership ...
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Oct 31,2023
Oct 31,2023
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Debbie Buchan of Martin & Co. was a pure joy and a professional person to have selling my home. Debbie organised everything for me extremely smoothly.
✅Photographer
✅Drone footage
✅360-degree footage for each room
✅Marketing of the property
✅Arranged the Home Report
✅Scheduled all of my ...
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Mar 01,2024
Mar 01,2024
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Had the absolute pleasure of meeting Debbie at Martin and co who went above and beyond helping us sell our house to getting the buyers for our house. She was amazing and helped us in anyway we needed and would definitely use Debbie again if ...
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Jan 10,2024
Jan 10,2024
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We recently switched to Martin & Co and have been so impressed with the level of service and expertise.
In particular we are so very grateful to Stephen who has been an absolute pleasure to work with. He's gone out of his way to ensure we ...
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Nov 21,2024
Nov 21,2024
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Excellent Service. Found the whole process in obtaining our new rental property very efficient and straight forward....
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Nov 19,2024
Nov 19,2024
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Kelly Kennedy is an amazing agent, very helpful all through....
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Nov 13,2024
Nov 13,2024
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The customer service is second to none completely impressed with their professionalism, kelly kennedy was very very good for helping me to secure a property....
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Nov 13,2024
Nov 13,2024
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Thanks for all the help getting us moved into the property early, it's lovely! Very happy with the service provided by Adam....
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Nov 13,2024
Nov 13,2024
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I had an exceptional experience working with the Martin & Co Aberdeen team, and especially with Mr. Adam Hughes, during both the rental process and my stay. They were incredibly helpful, respectful, and efficient. The response system they have in place works flawlessly, ensuring all my ...
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Nov 12,2024
Nov 12,2024
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Ashley and Kelly was a great help and very professional throughout the process, i would highly recommend Ashley and Kelly. Thanks for your help. Great team at Martin & co....
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Nov 11,2024
Nov 11,2024
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Everything handled perfectly by Kelly right from the query to the viewing and helped us secure the property. Cheers...
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Nov 08,2024
Nov 08,2024
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The renting process was a splendid one. There was good timeliness in responses to enquiries etc, and the process was concluded in good time. I hope this continues in the relationship....
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Nov 07,2024
Nov 07,2024
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Joel has been a pleasure to deal with. Very knowledgeable and went above and beyond! Would not hesitate to recommended....
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Nov 06,2024
Nov 06,2024
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Kelly is a wonderful, great and helpful person. Thank you very much for your help...
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Nov 05,2024
Nov 05,2024
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Adam really helped me set everything up. Excellent service, would highly recommend....
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Nov 05,2024
Nov 05,2024
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We dealt with Kelly Kennedy and she was brilliant ! Couldn't be more helpful...
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Nov 01,2024
Nov 01,2024
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I have been dealing with Kelly over the last few days. She has made everything easy and communication has been excellent....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was lovely and helpful when viewing properties. She was very insightful and happy, and willing to answer any questions we had. She made the process simple and quick. Thank you so much....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was fantastic in ensuring a smooth process. She was very quick to respond easing any worries I had and in viewings she was very attentive and knowledgeable....
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Oct 30,2024
Oct 30,2024
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Kelly Kennedy was impeccable, she was so helpful in the viewing and was very knowledgeable and answered my questions to a high standard, she was very swift and fast acting and took great care of us....
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Oct 29,2024
Oct 29,2024
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Agents are quick to respond and always happy to help, wonderful service...
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Oct 29,2024
Oct 29,2024
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We had a great experience with Martin & Co and Kelly Kennedy was especially helpful with helping us secure the right property. Thanks again!...
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Oct 28,2024
Oct 28,2024
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Juliette has been magic throughout the whole process - friendly and efficient :)...
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Oct 26,2024
Oct 26,2024
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Our experience with Martin & Co has been outstanding.
My partner & I had to vacate our flat on short notice & we were worried about finding somewhere just as nice at a fair price.
Kelly Kennedy took great care of us. Our hunt began on Monday morning & ...
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Oct 24,2024
Oct 24,2024
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Outstanding service from Ms Kennedy at the Aberdeen branch. But also from Mr Rodriguez who was my first point of contact there. Smooth and seamless service throughout....
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Oct 22,2024
Oct 22,2024
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I had a great experience working with Adam at Martin & Co. From the very beginning, he was incredibly helpful and guided me through every step of the process. He kept me updated throughout, and even when there were potential delays, Adam worked quickly to ensure ...
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Oct 21,2024
Oct 21,2024
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Kelly offered us a professional service, kept to time, was very accessible and so helpful in securing my family and I a property to rent....
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Oct 21,2024
Oct 21,2024
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Thank you Martin&Co Aberdeen for helping us transition to our new rental, a special thank you to Adam Hughes, he has been the best property manager I have ever dealt with so far, thanks to his kindness, professionalism and promptness we have been able ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Best Letting Agent in Aberdeen 
