Andrews
Bristol, BS8
3.8/5, 43 reviews
74% recommended
73% sales valuation accuracy
88% sales fee satisfaction
82% lettings valuation accuracy
81% lettings fee satisfaction

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“My partner reported a problem with our heating and hot ......”

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Sep 18,2013
Minithumbdown
By: 'AS'
Sep 18,2013
4 people found
this helpful
My partner reported a problem with our heating and hot water this morning. The boiler is making a terrible noise and we had no heating or hot water. He was advised that a contractor would be contacted straight away and some one would be in touch to sort out. He spoke to a man. He took the morning off work and I took the afternoon off work to ensure someone was home to allow access.

I contacted your office at 4.30 to find out nothing had been done. I understand a job sheet was then raised and I was advised to try and call the plumber ¢â‚¬ËœTOM' direct which I did. He said that as he only got the job at 4.30 he couldn't come today and probably couldn't fit us in tomorrow. (THURS). I went back to you and am now told the plumber is trying to rearrange things to come on Thursday. also feel rather insulted that your staff's response and I quote¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦you have hot water¢â‚¬Â¦¢â‚¬Â¦¢â‚¬Â¦you can boil a kettle, you have a bath and sink! Please note I have no immersion heater and no electric shower. The boiler broke down some when Tuesday, we only noticed in the evening there was no hot water when we arrived home from work. Under the housing act section 11 it a statutory obligation for a landlord to provide and keep in repair the installation for hot water. I do not believe that my kettle is a satisfactory response. Please note I do not in any way blame the landlord things break down, contractors are busy people not waiting for the next call, but I do blame you Andrews as agents for the landlords for not responding to what was clearly an urgent issue when you were contacted this morning to resolve. I also blame you Andrews for your staff's tardiness and rudeness. I do not accept that in anyway we are to blame or it is up to us the tenant to chase you to ensure you do your job.

What I really, really object to is the accusation that the delay is due to my partner not chasing you early enough to make sure that you had done your job and contacted the plumber. It was said that it was our fault we didn't take the person he reported the problem to names. He made the mistake of assuming that as a tenant he had reported the issue and that you as agent would deal with it. We understand it may have been that the plumber couldn't fit us in, but if that was the case we would not of needed to take today (Wednes) off work and further as yet unknown time off. You may also have been able to find another plumber who was free. I am sure ¢â‚¬ËœTOM' is not the only one in South Wales

I reiterate this complaint is not about the fact I have no heating and hot water this is about Andrews response and attitude to the problem and the accusation it was my partners fault nothing has been done and we waited around all day for nothing.
What agent could do to change your mind?
Just respond to the problem on the first call, keep us informed and don't try and shift blame for a staff member not doing thier job.
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Latest Reviews

View all Reviews 43
25th Aug 2021
reviewed by 'Don'
“This agent is terrible.Keep well away, buying, selling, renting.I could write pages of my nightmare with Andrews but ......”
7th Aug 2020
reviewed by 'Lorna'
“Terrible to rent from. Impossible to contact through email or phone.Terminating contract early (with permission from landlord), gave them ......”
8th Apr 2016
reviewed by 'Doug'
“Georgie has provided valuable advice regarding letting valuation, prospective tenants and tenancy termination. Georgie has always acted in a very ......”
7th Apr 2016
reviewed by 'Mrs'
“Georgie provided a professional and friendly service in the letting of our property. She is extremely knowledgable and I would ......”
3rd Feb 2016
reviewed by 'Meg25'
“Instructed Andrews to let our flat. Firstly the fees were one of the more expensive on the market, however you ......”
24th Sep 2015
reviewed by 'M'
“We had bought the property from Andrews Estate Agency for personal use and were so pleased with the service that ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
158 Whiteladies Road
Bristol
North Somerset
BS8 2XZ
0117 946 6566

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 73% 88% £0 £0
Lettings 82% 81% £560 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 3 7 8 4 0 3 0 1 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bath Newbridge, BA1
Bexhill On Sea, TN39

“This agent is terrible.Keep well away, buyin......”

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Aug 25,2021
Minithumbdown
By: 'Don'
Aug 25,2021
0 people found
this helpful
This agent is terrible. Keep well away, buying, selling, renting. I could write pages of my nightmare with Andrews but will only say that they did not even reply to my complaint. I strongly suggest that you avoid them....
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“Terrible to rent from. Impossible to contact ......”

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Aug 07,2020
Minithumbdown
By: 'Lorna'
Aug 07,2020
0 people found
this helpful
Terrible to rent from. Impossible to contact through email or phone. Terminating contract early (with permission from landlord), gave them over a month and a remarketing fee to put it on the market. Took them a month to even bother putting it up for rent ...
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“Georgie has provided valuable advice regarding letting valuation, prospective tenants ......”

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Apr 08,2016
Minithumbup
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Ms Georgina Parker
By: 'Doug'
Apr 08,2016
0 people found
this helpful
Georgie has provided valuable advice regarding letting valuation, prospective tenants and tenancy termination. Georgie has always acted in a very professional manner. Dealing with Georgie has always been a pleasure....
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Comment on agent fees
Fees in line with the market
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“Georgie provided a professional and friendly service in the letting ......”

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Apr 07,2016
Minithumbup
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Ms Georgina Parker
By: 'Mrs'
Apr 07,2016
0 people found
this helpful
Georgie provided a professional and friendly service in the letting of our property. She is extremely knowledgable and I would highly recommend her....
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“Instructed Andrews to let our flat. Firstly the fees were ......”

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Feb 03,2016
Minithumbdown
By: 'Meg25'
Feb 03,2016
6 people found
this helpful
Instructed Andrews to let our flat. Firstly the fees were one of the more expensive on the market, however you get what you pay for, or so I thought. There were very few viewings - although the young lady assured us that they had a ...
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What agent could do to change your mind?
Way to expensive
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Comment on agent fees
Way to expensive
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“We had bought the property from Andrews Estate Agency for ......”

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Sep 24,2015
Minithumbup
By: 'M'
Sep 24,2015
0 people found
this helpful
We had bought the property from Andrews Estate Agency for personal use and were so pleased with the service that when we came to let it, we had no hesitation in using Andrews Letting Agency to take care of the process. Holly was the negotiator ...
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Comment on agent fees
The fees were reasonable, given the comprehensive level of service.
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“Dan Walter's service was excellent. He contacted me with the ......”

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Sep 23,2015
Minithumbup
By: 'Tim'
Sep 23,2015
0 people found
this helpful
Dan Walter's service was excellent. He contacted me with the property, and responded quickly when I asked for a viewing. He understood my needs from the beginning, and worked to meet them, in a professional but friendly way....
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Comment on agent fees
Fair
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“Overall a positive experience from dealing with Andrews and Dan ......”

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Sep 09,2015
Minithumbup
By: 'Mark'
Sep 09,2015
0 people found
this helpful
Overall a positive experience from dealing with Andrews and Dan in particular. The viewings were well organised, prompt and comprehensive. I received a high standard of customer service when I had queries and questions. Dan is friendly, professional and a pleasure to deal with. I ...
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By: Claire Wright
Sep 21, 2015
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Dear Mark, Thank you for taking the time to leave feedback concerning your customer experience with Andrews Clifton and in particular with our Lettings Negotiator Dan. I am pleased that you found the process a positive one overall and your queries where dealt with in a timely manner. I trust that you are now settled into your new home; should you need any further assistance during your tenancy your property manager Chris Carstairs will be happy to assist you. Kind regards, Claire Wright ...

“Very very poor. Me and my boyfriend had several appointments ......”

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Sep 08,2015
Minithumbdown
By: 'Marie'
Sep 08,2015
3 people found
this helpful
Very very poor. Me and my boyfriend had several appointments with Elliot to view properties and he constantly let us down and didn't show up. He would simply state that he 'left a voicemail' when he clearly hadn't. We travelled 30 miles each time just for ...
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By: Debbie Franklin
Sep 11, 2015
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I am sorry to hear that you appear to have not had a good experience from an Andrews branch however we do not have a gentleman named Elliot working in our Clifton branch so I would like to find out more details from you so I can look into it in more detail. I would therefore be grateful if you could please make contact myself - Debbie Franklin Area Manager on [email protected] or 0117 9702244 ...

“One of the first points of my partner and I ......”

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Sep 04,2015
Minithumbup
By: 'Sean'
Sep 04,2015
0 people found
this helpful
One of the first points of my partner and I had was with Dan. He was extremely helpful in guiding us through the whole process, quickly replying to emails we had sent. Big thumbs up....
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“I came into the Andrews Whiteladies branch after going up ......”

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Aug 28,2015
Minithumbup
By: 'Sara'
Aug 28,2015
0 people found
this helpful
I came into the Andrews Whiteladies branch after going up and down Whiteladies road speaking to estate agents. I was very close to being homeless, and that's when I met Daniel. He was very friendly and extremely helpful and considerate of the position I was ...
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Comment on agent fees
I think fees are extremely overpriced, but that goes for every estate agent.
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By: Claire Wright
Sep 02, 2015
View all comments (1)
Dear Sara, Thank you for taking the time to leave a positive review concerning your experience with one of our Letting negotiators Daniel Walter at our office in Clifton, I am thrilled that you found Dan a pleasure to deal with We hope that you are enjoying your new home, and should you need any assistance in the future, we will always be happy to help. Kind regards, Claire Wright Branch Manger ...

“Claire was very professional, efficient and helpful. Claire clearly knew ......”

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Aug 13,2015
Minithumbup
By: 'S'
Aug 13,2015
0 people found
this helpful
Claire was very professional, efficient and helpful. Claire clearly knew her facts and figures and took time to explain the processes and information required for the various forms. We are first time landlords and Claire's support has been invaluable. Any e-mails or requests for information ...
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By: Claire Wright
Aug 17, 2015
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Dear S&D, Thank you very much for taking the time to leave a comment about your experience with Andrews of Clifton, I am thrilled that we were able to meet with your service expectations and look forward to continuing to manage your property efficiently for you. I know your tenant is very happy in her new home also. Kind regards, Claire ...

“Nasreen has been in contact with me about seven times ......”

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Jul 08,2015
Minithumbup
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Nasreen
By: 'Paul'
Jul 08,2015
0 people found
this helpful
Nasreen has been in contact with me about seven times over the last year concerning the need to: undertake fairly minor repairs to some of the fittings in the apartment that she manages for me, and to replace items of furniture etc that `have seen ...
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“Nasreen, has been looking after a rental property of mine ......”

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Jul 07,2015
Minithumbup
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Nasreen
By: 'R'
Jul 07,2015
0 people found
this helpful
Nasreen, has been looking after a rental property of mine for some time and I must say she is a pleasure to deal with. She is highly professional and competent. She always keeps me updated on everything and is really proactive....
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By: Claire Wright
Jul 21, 2015
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Thank you for taking the time to write about your satisfaction with the level of service your property manager Nasreen Dad provides. I am pleased that you find her friendly and competent. Kind regards, Claire Wright ...

“I'm impressed with the service I received from Nasreen Dad. ......”

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Jul 02,2015
Minithumbup
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Nasreen
By: 'Mrs.'
Jul 02,2015
0 people found
this helpful
I'm impressed with the service I received from Nasreen Dad. I met her last year when she came to do a property inspection. Straight away I knew that she would be committed to resolve any problems I had. I also noticed her silent commitment as ...
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By: Claire Wright
Jul 21, 2015
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Dear Mrs Clements, Thank you for taking the time to write a few words about the service you receive from your property manager Nasreen. I am pleased that Nasreen is able to assist with a friendly and competent manner during your tenancy. Kind regards, Claire Wright ...

“I was having a bit of difficult time when I ......”

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Jun 08,2015
Minithumbup
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Rebecca
By: 'Y'
Jun 08,2015
0 people found
this helpful
I was having a bit of difficult time when I decided to let my flat initially. I had no idea where to start, as it was not something I had done before. Also I didn't have much time to sort it all out. I've somehow ...
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By: Rebecca Hudson
Jun 11, 2015
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Thank you for your kind comment Yunmie, I am glad I could help you and offer assistance at a stressful time and look forward to continue working with you in the future. Rebecca ...

“We contacted Claire when considering purchasing a buy-to-let property in ......”

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Jun 04,2015
Minithumbup
By: 'D'
Jun 04,2015
0 people found
this helpful
We contacted Claire when considering purchasing a buy-to-let property in Clifton to request an assessment of it's lettability and likely rental yield. She provided a quick and honest response which assisted us in the decision to buy the property. Claire then worked seamlessly with the ...
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By: Claire Wright
Jul 02, 2015
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We are pleased that Andrews sales and Lettings team's were able to assist you efficiently in both your property search and with our local knowledge and experience within the residential lettings in the area to ensure your new investment was taken care of. We look forward to continuing to manage your property for you. As always happy to help. ...

“Rebecca was very helpful in my letting my property, answering ......”

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Jun 03,2015
Minithumbup
By: 'Bristol'
Jun 03,2015
0 people found
this helpful
Rebecca was very helpful in my letting my property, answering all queries effectively and clearly. I had a few questions on the new Andrews tenancy agreement, which is much shorter than the ones I had used previously. Rebecca was able to answer all these queries ...
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“Chris has always been an outstanding professional. Really nice and ......”

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Jun 01,2015
Minithumbup
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Christopher
By: 'Aida'
Jun 01,2015
0 people found
this helpful
Chris has always been an outstanding professional. Really nice and extremely efficient, he has always helped us quickly and perfectly with any problem we had. We are very, very happy with him and so far we couldn't find any other professional better than him....
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By: Claire Wright
Jul 02, 2015
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Thank you for your comments. I am pleased that Chris has added to the enjoyment of your tenancy term and hope you are very happy in your home. ...

“Nasreen Dad has been managing my property since she joined ......”

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May 22,2015
Minithumbup
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Nasreen
By: 'Mrs'
May 22,2015
0 people found
this helpful
Nasreen Dad has been managing my property since she joined Andrews over a year ago. I have found her to be thoroughly professional to deal with in every respect. She always responds promptly if I have a query, and I am always confident in her ...
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Comment on agent fees
From a landlord's perspective it would be much more manageable if the fees were taken monthly from the rent receipts rather than all up front at the start or renewal of a tenancy
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“The experience received from Andrews during the letting of my ......”

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May 21,2015
Minithumbup
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Rebecca
By: 'Chris'
May 21,2015
0 people found
this helpful
The experience received from Andrews during the letting of my property was very good; it is the first letting of a property that I have done directly, and I was pleasantly surprised that it was made very easy to do. Being pragmatic, I was expecting ...
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By: Claire Wright
Jul 02, 2015
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Thank you for your comment. I am pleased that Rebecca was able to help you with the letting of your property efficiently including organising the necessary safety certificates etc on your behalf. We look forward to continuing to provide you with the same level of service in the future. ...

“Everything seem to go well. The agent and her colleagues ......”

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May 19,2015
Minithumbup
By: ''
May 19,2015
0 people found
this helpful
Everything seem to go well. The agent and her colleagues were all friendly smart and efficient...
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“Andrews has been letting and managing my property for several ......”

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May 15,2015
Minithumbup
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Nasreen
By: 'SK'
May 15,2015
0 people found
this helpful
Andrews has been letting and managing my property for several years and my current property manager is Nasreen Dad who has been my contact at Andrews for over a year. I am very pleased with the work Nasreen has done on my behalf since she ...
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Comment on agent fees
I am now on a different fee rating than previously, which is much more competitive than beforehand. However, as mentioned above, I disagree with having to pay c‚£100 a year for a piece of paper listing how much rent etc I have been paid over the course of the year. I do not want or need this but it is apparently a set cost that cannot be waived.
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By: Claire Wright
Jul 02, 2015
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Thank you doe taking the time to leave a comment about your satisfaction with the level of service both Andrews Letting and Management and Nasreen has provided you with. I am pleased that you feel Nasreen is able to efficiently and competently respond to any queries you may have. ...

“Being a first time landlord moving to Australia for a ......”

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May 14,2015
Minithumbup
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Rebecca
By: 'Falcondale'
May 14,2015
0 people found
this helpful
Being a first time landlord moving to Australia for a few years it was very important that we chose an agent we could have confidence in. After some initial hiccups, while staff were moved around, service has been very professional and supportive. We also went ...
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By: Rebecca
May 14, 2015
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Many thanks for your comments , it Is great to hear that you have been happy with the service and we hope to continue a smooth letting and management process for you throughout your time here at Andrews. Kind regards, Rebecca ...

“I highly appreciated the help provided by Mrs Holly Morris ......”

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May 13,2015
Minithumbup
By: 'Peter'
May 13,2015
0 people found
this helpful
I highly appreciated the help provided by Mrs Holly Morris during the rental of the property. She is very helpful and was available even in extra hours....
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By: hollymorris
May 15, 2015
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Thank you Peter. Im so pleased we managed to find you the right flat at such short notice. Always happy to help. ...

“As Landlords, my husband and I chose for a change ......”

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May 13,2015
Minithumbup
By: 'Janet'
May 13,2015
1 people found
this helpful
As Landlords, my husband and I chose for a change to use a letting agency for our flat. We chose Andrews, and the team brought us up to date with what is expected of us and the going rental rates. The flat needed to be ...
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By: claire
May 15, 2015
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Thank you Janet for your comments, I am pleased that we were able to find you a suitable tenant for your lovely flat, we look forward to hearing from you again when your tenant moves on. Kind Regards, Claire ...

“We are pleased to recommend Andrews letting Agency staff and ......”

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Apr 30,2015
Minithumbup
By: 'M'
Apr 30,2015
0 people found
this helpful
We are pleased to recommend Andrews letting Agency staff and in particular Claire Wright Assistant Manager of the Clifton branch who came to visit us at our property to advice us on how to proceed with letting the flat. Everything went very smoothly and all ...
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By: Claire Wright
May 05, 2015
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We are pleased we were able to help you with the letting of your property and look forward to working with you with the on-going management of your property ...

“I recently purchased my first buy-to-let property. I had planned ......”

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Feb 02,2015
Minithumbup
By: 'Martin'
Feb 02,2015
0 people found
this helpful
I recently purchased my first buy-to-let property. I had planned to use a competitor to Andrews as I had used them in the past and simply contacted Andrews for a quote. I spoke with Claire Wright and found her to be highly professional in explaining, ...
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Comment on agent fees
Pleased to be able to negotiate, felt we had a fair deal.
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“After signing the contract and picking up the keys from ......”

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Oct 24,2014
Minithumbdown
By: 'Gareth'
Oct 24,2014
4 people found
this helpful
After signing the contract and picking up the keys from the office and paying all fees requested I drove to the new flat. None of the work that was outlined in the offer pack had been done and the house had not been cleaned. when ...
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Comment on agent fees
paid for a service that was non existent
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“I viewed the property with Natali, she was punctual and ......”

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Mar 12,2014
Minithumbup
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Julia
By: 'Amy'
Mar 12,2014
2 people found
this helpful
I viewed the property with Natali, she was punctual and polite. She bought with her the key information I required for a first viewing (e.g. ground rent and management fees, information about parking etc.). Andrews were very good during negotiations, quickly transmitting offers/responses ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Andrews, Bristol BS8 2XZ



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