Bristol, BS8
4.9/5, 473 reviews
96% recommended
93% lettings valuation accuracy
95% lettings fee satisfaction
Bristol Property Lets | Flats & Houses to rent | Sarah Kenny

“Whilst the staff are always polite and friendly enough 90% of ......”

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Sep 18,2013
Minithumbdown
By: 'BristolBristol'
Sep 18,2013
3 people found
this helpful
Whilst the staff are always polite and friendly enough 90% of phone calls end with the dreaded "someone will call you back". More than a few times nobody has phoned back. I can see that Sarah Kenny would be a good agent if you live in a property that has no problems but sadly our experience hasn't been great to date. We have often been left to check that things have/will be done, which is exhausting.

On weekends whilst they have staff present they are often staff that cannot deal with simple queries, and on occasion have little interest because they are "admin" or "weekend" staff. It almost seems counter intuitive to have someone sat on reception if they lack interest or the authority to get involved in a query.

Without wanting to be too negative a few members of their team have been great the young girl that works weekends (and sadly isn't on their website for me to name) has always been very helpful and when we dealt with the a manager once she was great. I just wish that when they said "it will be done on x day" or "someone will call back" that I could believe them.
What agent could do to change your mind?
Sadly our experience to date hasn't been great. I would love it if they could take ownership of our problems and see them through to resolution because I really want to trust them to resolve things and thus avoiding unnecessary stress. In all honesty I wouldn't have written an online review but they have contacted us asking us to review them in the past.
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By: becks
Sep 18, 2013
I am very sorry to hear your comments and that you have been unhappy with the service received since you have moved in. Customer service is extremely important to us and I would welcome the opportunity to discuss this further with you either on the phone or in a meeting. Please do not hesitate to contact me directly either by phone or email. Rebecca McKelvey, office manager.

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Latest Reviews

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reviewed by 'Karina'
“Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - ......”
Featured Review
a
reviewed by 'Samvir'
“Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around ......”
Featured Review
a
reviewed by 'Katy and Andy'
“We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we ......”
Featured Review
a
reviewed by 'Happy Landlord'
“I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but ......”
Featured Review
a
reviewed by 'Paul'
“Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah ......”
2nd Dec 2024
reviewed by 'Gustavo'
“Well organized, clear on the communications and helpful in general during all the process....”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 12:00 - 16:00
Address

Sarah Kenny Residential Lettings
30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 93% 95% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
108 0 340 14 0 0 1 0 7 3
Areas covered
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Services offered
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Featured Review
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“Stress free and easy process, massive thanks ......”

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Dec 13,2023
Minithumbup
By: 'Karina'
Dec 13,2023
1 people found
this helpful
Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - now we can enjoy the comfort of our lovely flat !...
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“Friendly service and was kept informed throug......”

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Dec 19,2023
Minithumbup
By: 'Samvir'
Dec 19,2023
1 people found
this helpful
Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around explaining all the details. Kept in contact through emails. They also kept me updated throughout the referencing process where some delays occurred however these were ...
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Featured Review
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“We recently started a tenancy with Sarah Kenny as the agent...”

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Dec 11,2023
Minithumbup
By: 'Katy and Andy'
Dec 11,2023
2 people found
this helpful
We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we decided on one to rent was very friendly, professional and gave his honest opinions. All communications we've had with anyone at Sarah Kenny have also ...
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“Simply the best!...”

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Oct 16,2023
Minithumbup
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Rebecca
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Hayley
By: 'Happy Landlord'
Oct 16,2023
1 people found
this helpful
I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but I can honestly say I have never once regretted my choice. The service provided has been professional, efficient and friendly. In short - excellent right ...
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Featured Review
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“Had a very good experience renting my flat in......”

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Oct 06,2023
Minithumbup
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Anita
By: 'Paul'
Oct 06,2023
1 people found
this helpful
Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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“Helpful letting agents...”

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Dec 02,2024
Minithumbup
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Rebecca
By: 'Gustavo'
Dec 02,2024
0 people found
this helpful
Well organized, clear on the communications and helpful in general during all the process....
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“Couldn't recommend Sarah Kenny highly enough!...”

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Sep 23,2024
Minithumbup
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Peter
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Hayley
By: 'Jonathan'
Sep 23,2024
0 people found
this helpful
Couldn't recommend everyone at Sarah Kenny Residential Lettings highly enough - Peter, Hayley, Connor and Rebecca to name but a few have been excellent!...
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“A big thank you to Connor...”

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Sep 05,2024
Minithumbup
By: 'Laura'
Sep 05,2024
0 people found
this helpful
Connor was extremely helpful and diligent. From first visit of the property to collecting the keys; the process was smooth and structured....
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“Incredibly helpful, communicative, and approa......”

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Sep 04,2024
Minithumbup
By: 'Daniel'
Sep 04,2024
1 people found
this helpful
Incredibly helpful, communicative, and approachable agent. Went above and beyond!...
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“I chose Sarah Kenny for a premium service. I have ......”

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Sep 03,2024
Minithumbup
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Peter
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Hayley
By: 'Chris'
Sep 03,2024
0 people found
this helpful
I chose Sarah Kenny for a premium service. I have found them to be very professional in best representing my interests, selecting a suitable tenant, dealing diplomatically and efficiently both with any maintenance issues arising and negotiating renewal terms, whilst keeping me informed throughout. I ...
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“Brilliant agency!...”

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Aug 29,2024
Minithumbup
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Laura
By: 'AC'
Aug 29,2024
0 people found
this helpful
Sarah Kenny have been absolutely brilliant through the whole tenancy process. Laura Stewart went a one and beyond as an agent and was also approachable, accessible and would endeavour to sort any issues in a prompt time frame. We are very lucky to have had ...
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“great experience...”

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Aug 28,2024
Minithumbup
By: 'Seana'
Aug 28,2024
1 people found
this helpful
Really easy process, Conor made everything feel really smooth and was a great help whenever I had any questions!...
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“Great Experience...”

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Aug 27,2024
Minithumbup
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Peter
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Hayley
By: 'Michael'
Aug 27,2024
0 people found
this helpful
I have been using Sarah Kenny for around 6 years to manage my apartment in Bristol. As I reside outside of the UK it is vitally important that I use people that I can trust and rely upon to manage the day to day requirements generated ...
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“Easily the best management agency in Bristol.......”

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Aug 27,2024
Minithumbup
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By: 'Winnie'
Aug 27,2024
0 people found
this helpful
Easily the best management agency in Bristol. Professional and efficient, Sarah Kenny Residential lettings has been looking after me for almost 30 years. Peter, Rebecca, Hayley, Liz have been my mainstay. Their expertise in the rental market and management of rental properties know no bounds. Always ...
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“On Going Property Management...”

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Aug 26,2024
Minithumbup
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Hayley
By: 'C Frost'
Aug 26,2024
0 people found
this helpful
For a number of years my properties have been managed by Sarah Kenny and I have been delighted with the service. My main contact is Hayley, who has been so helpful and professional, from dealing with tenant issues to suggesting improvements to the properties. I ...
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“Have been using Sarah Kenny for several years......”

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Aug 26,2024
Minithumbup
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Hayley
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Laura
By: 'Nick'
Aug 26,2024
0 people found
this helpful
Have been using Sarah Kenny for several years and have found them very professional and helpful...
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“Sarah Kenny Residential Lettings have managed......”

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Aug 26,2024
Minithumbup
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Hayley
By: 'Bill & Frances'
Aug 26,2024
0 people found
this helpful
Sarah Kenny Residential Lettings have managed several properties for us for over 20 years. The service they provide to both landlords and tenants is excellent; we have always been well looked after and well informed by all the staff. We are particularly impressed by Hayley and ...
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“Professional, do what they say and found a te......”

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Aug 26,2024
Minithumbup
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Hayley
By: 'Robert Shaw'
Aug 26,2024
0 people found
this helpful
Professional, do what they say and found a tenant very quickly...
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“Clearly, a winning team...”

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Aug 24,2024
Minithumbup
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Hayley
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Rebecca
By: 'DW'
Aug 24,2024
0 people found
this helpful
We changed our letting agents to SK with our previous tenants in occupation. We had to get a repossession order through the courts to get our property back from incredibly difficult tenants. Hayley and Rebecca formed an amazing team. They researched and gathered information over ...
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“We had great service from Sarah Kenny, always......”

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Aug 23,2024
Minithumbup
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By: 'Robin Goddard'
Aug 23,2024
0 people found
this helpful
We had great service from Sarah Kenny, always responding quickly to any correspondence,...
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“15+ Years Great Service...”

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Aug 23,2024
Minithumbup
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Hayley
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Rebecca
By: 'Emma'
Aug 23,2024
0 people found
this helpful
Sarah Kenny have successfully managed our property for 15+ years, and we have always been very happy with their service. In particular, Rebecca & Hayley continue to be excellent, professional and friendly. Thanks to the whole team....
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“Great agents...”

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Aug 20,2024
Minithumbup
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Sasha
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Mary
By: 'Eleanor'
Aug 20,2024
0 people found
this helpful
My partner and I moved into a Sarah Kenny property a couple of weeks ago and their agents have been brilliant. I viewed the property with Sasha and she was very informative and friendly - a day later we put the offer through. All correspondence ...
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“Eva is always super responsive and helpful to......”

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Aug 20,2024
Minithumbup
By: 'Kirsty'
Aug 20,2024
0 people found
this helpful
Eva is always super responsive and helpful to our queries re the rental property we let from Sarah Kenny. She's got a great professional style but remains really friendly, we're really pleased and would recommend!...
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“Cannot recommend enough!...”

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Aug 20,2024
Minithumbup
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Sasha
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By: 'Rebecca'
Aug 20,2024
0 people found
this helpful
Sarah Kenny were ideal for finding an apartment as two graduates - the rental market in Bristol is really tough but they made the process so much quicker and easier. Sasha was a wonderful help for us in finding our ideal apartment. Thank you so ...
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“Very nice, helpful, and supportive...”

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Aug 17,2024
Minithumbup
By: 'Alexandru'
Aug 17,2024
0 people found
this helpful
Very nice and helpful during the viewing. When he wasn’t sure, he was upfront about it and spent time looking up the information and getting back to us. Overall we felt taken care of and they helped made the process easier....
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“Sarah Kenny have been excellent in every way ......”

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Aug 08,2024
Minithumbup
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Peter
By: 'Erica Anne Hogg'
Aug 08,2024
0 people found
this helpful
Sarah Kenny have been excellent in every way - a highly professional agency. They took all the time that was needed from the very first viewing to resolving a couple of minor property management issues. They are helpful and efficient and nothing was too much ...
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“Connor is an excellent agent. He is bright an......”

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Aug 06,2024
Minithumbup
By: 'P Radford'
Aug 06,2024
0 people found
this helpful
Connor is an excellent agent. He is bright and informative and knows the area. His handover for the rental property was exactly what you need: brisk, clear and to the point....
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“Professional and friendly...”

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Aug 05,2024
Minithumbup
By: 'Nim'
Aug 05,2024
0 people found
this helpful
Availability and approachability has been fantastic, even our of hours. Connor in particular was extremely professional yet friendly! Thanks a lot for a smooth renting experience. Taking away one star only due to some communication gaps, but overall good experience!...
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“Connor and Camilla been a joy to work with. T......”

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Aug 02,2024
Minithumbup
By: 'Andrew Aiden Rohde'
Aug 02,2024
0 people found
this helpful
Connor and Camilla been a joy to work with. They have been both very kind and helpful. I met Connor in the office and he was incredibly helpful considering I am new to the UK....
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“Smooth and Professional Renting Experience with Sarah Kenny...”

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Jul 30,2024
Minithumbup
By: 'Jess & Charlie'
Jul 30,2024
0 people found
this helpful
It was our first time renting through Sarah Kenny, and they made the whole process professional, friendly, and efficient. Our letting negotiator, Connor, showed us around the property. He was incredibly friendly, happy to answer any questions, and followed up on any inquiries with the ...
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No image available Laura Higgins
(60)
Staff picture Hayley
(48)
Staff picture Rebecca
(35)
Staff picture Peter
(26)
No image available Sarah
(21)
Staff picture Sasha
Staff picture Laura
Staff picture Anita
No image available Zoe

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Landlord Fees

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Tenant Fees

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Last updated at 14/10/2022, 4:08 PM by Rebecca McKelvey
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:57 AM 05/12/2023 by allAgents

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