Cambridge, CB2
1.7/5, 61 reviews
13% recommended
60% sales valuation accuracy
25% sales fee satisfaction
50% lettings valuation accuracy
36% lettings fee satisfaction

“Mould mould mould so mouldy it scares me... ruins my ......”

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Sep 17,2013
Minithumbdown
By: 'mouldy'
Sep 17,2013
4 people found
this helpful
Mould mould mould so mouldy it scares me... ruins my new clothes and shoes ruins everything it touches my whole carpet is mouldy I'm worried about my health. We tell them about it they come round and bully us.. saying it is because we have plants.. and when I show her to the worst affected room she notices a clean towel and says oh well it smells mouldy because there is a towel there.. not only completely crazy and fabricated nonsense but insulting... I ring up for repairs they say they'l ring back and simply don't.. I wonder how much of this is just sheer meditated heartlessness- it cant be can it? If you don't want to end up feeling like crying sometimes because of the sheer hopelessness of your flat because the walls are dripping and destroying your new party dress and shoes and mirror and anything you put on the floor or on the wall then please check for mould before agreeing to let and if it does appear please try hold them to account for it.
Was this helpful? Yes
By: TuckerGardner
Nov 29, 2013
Condensation can be a very serious issue which is exactly why we give all new tenants guidelines on how to spot and prevent its build up. It's important to ventilate the property, to keep it heated and to avoid creating too much moisture by drying clothes on radiators or not using extractor fans in kitchens and bathrooms. When mould starts to show it should be cleaned off straightaway using an anti fungicide spray. It can be a very frustrating and distressing issue, which is compounded by the fact that one occupier may have a problem, but the next occupant of the property does not due to the way that they live. So as the reviewer suggests do look for signs of mould as well as using your sense of smell. Also bear in mind how you will live, for instance avoid ground floor properties if you are not happy above leaving some windows open for ventilation. In this instance the situation looks to have got out of hand so we would ask the reviewer to email our lettings director.

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Opening Hours
Address

Tucker Gardner
Bateman, House, Hills Road
Cambridge
Cambridgeshire
CB2 1LQ
01223 576826

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 25% £825,000 £900,000
Lettings 50% 36% £360 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 10 3 32 1 0 0 1 0 10
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Avoid...”

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Feb 02,2023
Minithumbdown
By: 'Landlady'
Feb 02,2023
2 people found
this helpful
Worst experience with a letting agent in 20 years of being a landlady. Don't trust them to perform a check-out service if you need a comprehensive service. Avoid at all costs....
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By: Another Landlady
Apr 27, 2023
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I can confirm this comment. The ‘professional’ was surprised that we were waiting at the property to accompany him. He had already just not turned up the first day he was due. He told us he likes to turn up unannounced. We soon discovered why. The check out service was shockingly bad. A few photos were clicked off. Damage was missed which we had to point out to him. We had to argue for damage to be included. He did not really appear to be interested. I would advise anyone to use ...

“I recently requested Tuckers estate agents, i......”

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Dec 31,2022
Minithumbdown
By: 'Dan'
Dec 31,2022
1 people found
this helpful
I recently requested Tuckers estate agents, in Histon to come and value my property. I WISH I HAD NEVER BOTHERED. There has been a catalogue of errors from start to finish (The property never sold) I have had numerous meetings with the team at the ...
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“I have used TG for eight years to help run my......”

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Jun 24,2022
Minithumbdown
By: 'Lisa'
Jun 24,2022
0 people found
this helpful
I have used TG for eight years to help run my small letting business, but lately found them to be very disorganised, unhelpful and unfriendly- bordering rude! I needed to release a deposit and they were not too concerned, I had to continually call/email ...
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“Deborah Hunt...”

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Jun 09,2022
Minithumbup
Deborah
By: 'Miss'
Jun 09,2022
0 people found
this helpful
I never thought I would experience such a genuine person as Deborah Hunt. She saw the needs of my family and she helped me from day one. Very supportive and caring and I felt that she wanted me to have the right property for my ...
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“Reliable honest excellent customer service I ......”

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May 25,2022
Minithumbup
Natasha
By: 'susu'
May 25,2022
0 people found
this helpful
Reliable honest excellent customer service I would definitely recommend this company to anyone that's looking for rent as they are quick I came across Natasha she was absolutely amazing really helpful excellent customer service skills...
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“This is the very worst estate agent I have ev......”

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Aug 16,2021
Minithumbdown
By: 'Rosemary Wilson'
Aug 16,2021
1 people found
this helpful
This is the very worst estate agent I have ever used! Avoid like the plague! They never ever answer the phone and they advised that they had found a buyer, took the house off the market and over 4 months later, I discovered that the buyer, ...
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“The worst...”

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Jul 19,2021
Minithumbdown
By: 'Sara'
Jul 19,2021
1 people found
this helpful
TG are by far the worst agency I have ever had the misfortune of dealing with. They were very disorganised and unprofessional. They didn't tell me the property needed more work before moving in until two days before my moving date, which meant I had ...
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“TuckerGardner found great tenants for me. Ka......”

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May 27,2021
Minithumbup
Kate
By: 'Penny STuart'
May 27,2021
0 people found
this helpful
TuckerGardner found great tenants for me. Kate-McFadzean gave excellent service: friendly and efficient and keeping me informed of progress. I would highly recommend TuckerGardner as letting agents....
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“TuckerGardner found great tenants for me. Ka......”

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May 27,2021
Minithumbup
By: 'Penny Stuart'
May 27,2021
0 people found
this helpful
TuckerGardner found great tenants for me. Kate McFadzean-Ferguson gave excellent service; friendly and efficient while keeping me informed of what was happening. I would highly recommend TuckerGardner as letting agents....
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“Thank you...”

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Jan 07,2021
Minithumbup
Oliver
By: 'Denise'
Jan 07,2021
1 people found
this helpful
I first spoke to Oliver Rivers about selling my property. He was very personable and organised everything. I requested 2 open days and left George Harrison in charge. He is a charming young man and very efficient - so efficient he sold the house. In these ...
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“Do not rent with TG, major deposit issues....”

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Dec 22,2020
Minithumbdown
By: 'Az'
Dec 22,2020
1 people found
this helpful
If I could give zero stars, I would. Make sure you’re rigorous with inventories and records. They firstly messed us around with bills - told us to sign up to “Tilli”, our sign up didn’t go through, they then informed us that we ...
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By: Sara
Jul 19, 2021
View all comments (1)
I am not surprised at all. They seem to have a pattern of behaviour with every tenant. the absolute worst. Sorry you had to go through this, I've been there and it was very stressful. ...

“I would give them 0 or even less, if possible......”

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Oct 27,2020
Minithumbdown
By: 'Boby'
Oct 27,2020
3 people found
this helpful
I would give them 0 or even less, if possible. Useless useless and one more time useless. I would not use them even for free ! I am so shocked at the chaos, disorganization and lack of any common sense. And degree of arrogance from some of ...
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“shittest agents! there is an inundation in ou......”

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Oct 08,2020
Minithumbdown
By: 'Alex'
Oct 08,2020
0 people found
this helpful
shittest agents! there is an inundation in our flat. they dont do anything. no hot water for months, water leaking throught the roof, carpet being fully damped..ETC...
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“Waited 5 months for deposit return......”

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Aug 11,2020
Minithumbdown
By: 'Abi'
Aug 11,2020
4 people found
this helpful
Rented from TG for 2 years. Whilst renting with them, they were OK, but we often had to ask questions two or three times to get an answer. The main problem we have with them is that we left the property on March 4th 2020, and we ...
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“Disgusting Behaviour and Rouge lettings...”

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Jul 29,2020
Minithumbdown
By: 'Chris'
Jul 29,2020
3 people found
this helpful
I can’t even give them any rating Shocking company Disgusting behaviour from them don’t expect to get your deposit back at any time when you move out still waiting They don’t reply to emails and there service is a joke. How there ...
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“Very Worst customer service. No response from......”

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Jun 17,2020
Minithumbdown
By: 'Srikar'
Jun 17,2020
3 people found
this helpful
Very Worst customer service. No response from property managers. I have been contacting them from last 9 months for property repairs which are left to be done at time of property handover. None of them respond. Tried every possible way called, emailed and raised a request ...
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“Avoid !!!!! We were tenants for them for 8 y......”

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May 03,2020
Minithumbdown
By: 'Filomena'
May 03,2020
3 people found
this helpful
Avoid !!!!! We were tenants for them for 8 years we moved out a month and 1 week ago still waiting for the deposit...They are trying to take 620.00 out of the deposit...Luckily my deposit have stepped in...Hopefully resolve the matter...Also house was never painted ...
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“Non return on property deposit since 16 March 2020 despite agreement from landlord...”

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Apr 22,2020
Minithumbdown
By: 'Victoria'
Apr 22,2020
3 people found
this helpful
I moved out of my rental property on 16 March and am still awaiting my deposit. Someone else has moved into the property so Tucker Gardner currently have 2 deposits for the same property. I have emailed the agent Richard Levy several times with no response. Everything ...
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“Complacent Agents- Tucker Gardner. Have used TG to manage our rental property fo......”

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Feb 25,2020
Minithumbdown
By: 'Patsy'
Feb 25,2020
4 people found
this helpful
Have used TG to manage our rental property for a number of years but quality of service, attentiveness and pro-activity other than for collecting fees in the last two years has markedly declined. I don’t blame individual members of staff as such because there ...
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“Avoid them like the plague...”

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Feb 21,2020
Minithumbdown
By: 'Iram'
Feb 21,2020
4 people found
this helpful
Avoid them like the plague! Seems fine until you sign the tenancy agreement and pay the deposit, from then onwards they repeatedly fail to meet their responsibilities whilst continuing to charge full price. Extremely unprofessional, at least two staff have been very rude, they charge ...
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“Had terrible experience with this company. Al......”

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Dec 03,2019
Minithumbdown
By: 'Jim'
Dec 03,2019
4 people found
this helpful
Had terrible experience with this company. Always held rental with the excuse of system issues; hired contractors who did poor quality jobs and charged us a lot of money; nobody came out to take responsibilities when damages made to our property, lots of excuses; play ...
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“I have been dealing with Rachel who has been ......”

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Nov 30,2019
Minithumbup
Rachel
By: 'Neil'
Nov 30,2019
0 people found
this helpful
I have been dealing with Rachel who has been absolutely fantastic in all respects!I will highly recommend Tucker Gardner to all my friends and family!Rachel is a credit to your company??...
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“Evicted due to false information...”

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Jun 09,2019
Minithumbdown
jack
By: 'Sheree'
Jun 09,2019
6 people found
this helpful
We have rented with Tucker & Gardner for over 4 1/2 years now. We have been fighting a section 21 to end the tenancy as the owner was given incorrect information which led to the action. We have now received a court order saying we have to leave. All ...
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“Deposit - crooks...”

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Jun 01,2019
Minithumbdown
By: 'Olli'
Jun 01,2019
7 people found
this helpful
Be aware that they will by all means get part of your deposit deducted. They don't do necessary repairs, but try to get you to pay for them. They are crooks and cheats....
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Comment on agent fees
Extremely bad
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“Landlord avoid them at all costs !...”

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May 01,2019
Minithumbdown
By: 'Isabel'
May 01,2019
10 people found
this helpful
Bunch of dishonest property managers. Very unprofessional, dismissive ,do not respond to emails. They have not done property inspections as agreed. If their contractors do repairs ,it cost 3 times more normal charges . End of tenancy deliberately missed what have been missing or damaged . Do not ...
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“Erratic,...”

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Apr 10,2019
Minithumbdown
By: 'Rob'
Apr 10,2019
5 people found
this helpful
Some good agents, but too many deadbeats. Like many other reviewers I had the 'delight' of turning up to a viewing, waiting for the agent to arrive (late) and without keys, thereby wasting my journey and taking time out of the working day. Inventories are ...
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“Excellent...”

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Apr 02,2019
Minithumbup
Alexandra
By: 'Jezza'
Apr 02,2019
0 people found
this helpful
Alexandra has been excellent and I would not hesitate in recommending her. She has a situation, recommends the action to be taken and gets on with it. Things therefore get done with little fuss, which I as a landlord really appreciate....
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Comment on agent fees
Very reasonable
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“Appreciation...”

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Mar 25,2019
Minithumbup
alexandra
By: 'Mrs'
Mar 25,2019
0 people found
this helpful
Work is done professionally and with efficiency, pleased with your performance since looking after our flat. You have been giving us feedback promptly on all issues regarding the flat. We would like to take this opportunity to wishing you all the best and keep up ...
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Comment on agent fees
Good
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“Worse than useless...”

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Mar 17,2019
Minithumbdown
Maxine
By: 'tilly'
Mar 17,2019
6 people found
this helpful
Renting with Tucker Gardner is definitely the WORST decision we made. Absolutely do not do it. You have to chase them at least 5 times to get a response to any email, they are hugely incompetent at dealing with tenant issues and lack any common sense. ...
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Comment on agent fees
average
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“NIGHTMARE! Avoid renting with Tucker Gardner!...”

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Oct 28,2018
Minithumbdown
By: 'Agnes'
Oct 28,2018
4 people found
this helpful
Rented with TG for 6 years and it was a HORRIBLE experience. They are extremely difficult to get hold of, they will try to make you pay for the repairs they (landlord) should be responsible for or just ignore the issues we reported. When we handed ...
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Comment on agent fees
Fees kind of average I guess but they will have a set of fees when you move in and then you may get a different list of fees when moving out. Check the paperwork!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Tucker Gardner, Cambridge CB2 1LQ



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