0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 16,2013
Sep 16,2013
6
people found
this helpful
this helpful
I also made the mistake of renting a property via Prfoessional Tennat Finders (PTF). The name is hugely ironic as in my personal experience there has been nothing professional about this agency.
When we moved in during November 2011 we were not provided with information detailing which protection scheme our deposit had been put into. All agencies are required by law to provide this information (see the Housing Act 2004). After many, many months of trying to find out whether my deposit had been protected I gave up.
The techniques adopted amongst the PTF staff members is either to diffuse responsibilty to other staff who conveniently happen to be 'busy' or to plead complete ignorance around the issue of concern. Myself and my partner have also been lied to on several occassions.
Upon moving out of the property during August 2013, I once again requested information regarding our deposit. I was informed by Peter Hollingdale that due to an error, our deposit had never been protected and that he would ensure it was now protected , he stated that he would instruct his accountants to do this. Since this conversation, I have been unable to determine if our deposit has actually been protected and whether it will be returned to us.
PTF were very efficient at contacting me to arrange viewings for prospective tennants however have never called me back regarding my frequent requests for information despite countless messages, emails and text messages left with them.
I have come to the conclusion that PTF are deeply unprofessional and should be approached with caution. Unfortunately, myself and my partner are now pursuing our deposit via the county court following advice from the Citizens Advice Beaureu, who already happened to be aware of this agency.
When we moved in during November 2011 we were not provided with information detailing which protection scheme our deposit had been put into. All agencies are required by law to provide this information (see the Housing Act 2004). After many, many months of trying to find out whether my deposit had been protected I gave up.
The techniques adopted amongst the PTF staff members is either to diffuse responsibilty to other staff who conveniently happen to be 'busy' or to plead complete ignorance around the issue of concern. Myself and my partner have also been lied to on several occassions.
Upon moving out of the property during August 2013, I once again requested information regarding our deposit. I was informed by Peter Hollingdale that due to an error, our deposit had never been protected and that he would ensure it was now protected , he stated that he would instruct his accountants to do this. Since this conversation, I have been unable to determine if our deposit has actually been protected and whether it will be returned to us.
PTF were very efficient at contacting me to arrange viewings for prospective tennants however have never called me back regarding my frequent requests for information despite countless messages, emails and text messages left with them.
I have come to the conclusion that PTF are deeply unprofessional and should be approached with caution. Unfortunately, myself and my partner are now pursuing our deposit via the county court following advice from the Citizens Advice Beaureu, who already happened to be aware of this agency.
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Jan 27, 2014
My daughter made the mistake of using these cowboys after they contacted her regarding a flat she was letting, despite the tenant paying them in December one months rent and one months deposit she is still waiting for for the deposit, they sent her an emails stating they would pay her both amounts but it never materialised, she only got one months rent out of them because my husband refused to leave their offices until they processed the payment, taking them to court will do no good as they already have five outstanding CCJ's not paid from last year !!! I have now contacted mike o,Leary at Portsmouth news and he is taking this story up, get in touch with him the more the merrier as their offices have now been closed since middle of last week who knows where they are ? Perhaps it's time the two directors Scott and Adam Dungworth who apparently have a fast experience in this field take control of their company . Jan 20, 2014
They are an absolute nightmare!! I am owed a deposit which again was never put into the DPS scheme despite me chasing this up repeatedly to get mugged off, by saying the person dealing wasn't in the office. It states in the rental agreement that the deposit has to be registered by law with th DPS within 30 days of moving in.
My property was taken away from their management and the deposit was never returned- which when i am a single mum on benefits, struggling to get by is unforgivable. They are a slum landlord agency profitering from people who have no cash.
unless unprofessional and should not be allowed to trade.
Nov 01, 2013
I too am awaiting return of deposit. It has been over 1 month now and I have been fobbed off continuously.Court now.
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Latest Reviews
29th May 2014
reviewed by 'Hayley5'
27th Feb 2014
reviewed by 'PTF'
21st Feb 2014
reviewed by 'jennifer'
20th Feb 2014
reviewed by 'Henrietta'
14th Feb 2014
reviewed by 'Duped'
Opening Hours
Address
Professional tenant finders ltd
151 london rd portsmouth
North End,Portsmouth
Hampshire
po2 9aa
02392 697188
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 9 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
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May 29,2014
May 29,2014
2
people found
this helpful
this helpful
Difficult to put into words. I tried using these jokers to let my property, and also do some minor building work, which they claimed they were qualified in. These cowboys were totally unreliable, incompetent in every single contact I had with them. Unable to get ...
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What agent could do to change your mind?
Nothing can be done now, but I hope something is done to stop these guys trading under a different name.Attached Filesnbsp;
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Feb 27,2014
Feb 27,2014
2
people found
this helpful
this helpful
Absolute cowboys. I feel sick to my core with the ease that they have screwed me over. From continually chasing the company up for my rent, Peter, would often try and baffle me with excuses.
A second tenancy and they failed to register my tenants ...
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Feb 21,2014
Feb 21,2014
0
people found
this helpful
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i rented a house with this letting agents, my deposit was meant to be put into their deposit schemes i am getting worried that my deposit would not be paid back to me and not to sure where to go for advise. can anyone help ...
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Feb 20,2014
Feb 20,2014
1
people found
this helpful
this helpful
These slippery suckers have got £470 of my money - £200 holding deposit and £270 administration fees - which I will never see again because they are going bankrupt. EVERYONE PLEASE NOTE: There is a liquidation meeting on 14th March at the Marriott Hotel Portsmouth, at 10.30am. I ...
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What agent could do to change your mind?
Returning my deposits. What a bunch of shysters!Attached Filesnbsp;
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Mar 14, 2014
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What's this other business they have? ...
Feb 14,2014
Feb 14,2014
2
people found
this helpful
this helpful
These crooks are not only NOT protecting the deposits received by them, they are also refusing to repay them. Since I am ultimately responsible as Landlord, I myself have had to repay these deposits to prevent court action being taken against me . It would appear ...
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Feb 04,2014
Feb 04,2014
5
people found
this helpful
this helpful
Anyone at a financial loss due to this company please contact the fraud office 0300 1232040 to report the crime, deposits taken n not passed on nor in government schemes, basically they have spent it!!...
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What agent could do to change your mind?
Passed on money that isn't theirs!!Attached Filesnbsp;
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Feb 11, 2014
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(1)
Also call the evening news as they are running a feature this week! They passed the creditors details to me, listed ok but zero chance of any money! Right in the middle of selling my property and I have to drag them through the courts so I can obtain legal possession and issue tenants a section 21! Ridiculous don't know how Adam can sleep at night! Out of pocket £2k and just recovering from breast cancer.. Cheers! ...
Feb 04,2014
Feb 04,2014
0
people found
this helpful
this helpful
This lot hoodwinked us as we advertised our 4 properties on another site with 5% fees if we came over to them, so we did, what a huge mistake,3 of our properties were student houses each with 4 students in,DPS forget it that never happened, and our ...
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Jan 09,2014
Jan 09,2014
7
people found
this helpful
this helpful
The are terrible in their dealings taken deposit on behalf of the tenants not put in the DPS scheme despite of my unanswered phone calls they make stupid reasons like deposit put into the wrong property computer error. They should be banned trading. Company has ...
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Sep 20,2013
Sep 20,2013
5
people found
this helpful
this helpful
I took out a full management package with them in 2012 on a number of my properties. They weren't efficient at sourcing tenants, even after encouraging me to spend thousands of pounds on redecoration through them. Contact was poor at all times, and they're consistently later ...
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Sep 16,2013
Sep 16,2013
6
people found
this helpful
this helpful
I also made the mistake of renting a property via Prfoessional Tennat Finders (PTF). The name is hugely ironic as in my personal experience there has been nothing professional about this agency.
When we moved in during November 2011 we were not provided with information detailing ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27, 2014
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(3)
My daughter made the mistake of using these cowboys after they contacted her regarding a flat she was letting, despite the tenant paying them in December one months rent and one months deposit she is still waiting for for the deposit, they sent her an emails stating they would pay her both amounts but it never materialised, she only got one months rent out of them because my husband refused to leave their offices until they processed the payment, taking them to court will do no good as they alre ...
Aug 23,2013
Aug 23,2013
7
people found
this helpful
this helpful
I made the mistake of being a Tenant through Professional Tenant Finders. When I vacated the property at the end of my tenancy agreement my deposit was not returned. Not for any issue over compensation, it was just not returned. My calls to the company, ...
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What agent could do to change your mind?
Comply with your legal obligations. Respond to your customers calls and emails. Be professional.Attached Filesnbsp;
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Jul 30,2013
Jul 30,2013
6
people found
this helpful
this helpful
I have used this company since March 2011, they have not paid my rent properly for over a year and currently owe me for 3 months. I will be cancelling the tenancy agreement as soon as possible.
I have their fully managed service but if there have ...
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What agent could do to change your mind?
Paid me my rent!!!Attached Filesnbsp;
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Jun 27,2013
Jun 27,2013
6
people found
this helpful
this helpful
I used this estate agent to rent out my flat while I was living elsewhere. They did well initially; rent paid to me on time, they dealt with tenant issues. However, after a while the rent stopped being paid to me. After lots and lots ...
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What agent could do to change your mind?
Paid me the rent. Returned my phone calls. Communicated with each other more effectively. Followed up on promises that they made.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
