80% lettings valuation accuracy
64% lettings fee satisfaction
Sep 14,2013
Sep 14,2013
10
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this helpful
Had the misfortune of living in a building managed by Austin Rees. My estate agent, who handled our apartment, had to liase with them about building problems in the high rise ... We had a mould problem on our enclosed balcony, with water seeping through the concrete. We always kept balcony windows slightly open, as per instructions from our agent, to prevent moisture building up. We were told Austin Rees would deal with this issue as it concerned the concrete structure of the building. Austin Rees claimed to be sending a professional assessor, whom we later found out was just their handyman. He closed all the windows for a few minutes while the balcony was warming up with air from inside the flat through the open bedroom door. Then he re-opened the windows and took pictures as they fogged up from the colder air coming back in. We were then sent an opinion that we should be airing out the balcony to prevent condensation. We got an independant opinion from a mould cleaner underscoring the mould problem and sent it to Austin Rees, but to no avail. No work was done on the concrete, which continued to be damp. Worse, they took 11 days before they got a leaking pipe addressed (this started after we had a blocked bathtub drain unfixed for two weeks, also thanks to their tardiness!) 7 days of dripping inside the WC wall, 4 days of watching it drip down the exposed wall behind the toilet before the took it seriously enough to send an emergency plumber. This in spite of repeated emails and voice mails to Lyndsey Washer, including some from my agent. Our paint started to flake, and the strong smell of mould of the balcony was joined by one from the bathroom wall, which we never got rid of, and which caused ongoing coughing until we moved two months later (ie. likely mould infestation there as well, which they wouldn't investigate, instead they sent someone to re-secure and repaint the board over the pipe area. By the time Austin Rees had fixed the leak it had also damaged two other flats as well. Austin Rees were forced to send out their repairman to fix the water damage. It's my personal opinion that if the tenants of this building are still using this company to mange it they are seriously misguided.
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Latest Reviews
9th May 2023
reviewed by 'Toby'
4th Apr 2023
reviewed by 'Out of pocket Leaseholder'
19th Oct 2021
reviewed by 'Steeven Diarra'
14th Jul 2021
reviewed by 'Sabrina'
31st May 2021
reviewed by 'meganvfox'
Opening Hours
Address
Austin Rees
135-137 Dyke Road
Hove
East Sussex
BN3 1TJ
01273 207501
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 64% | £530 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 10 | 11 | 0 | 0 | 0 | 0 | 12 | 16 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 09,2023
May 09,2023
3
people found
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this helpful
I’m not sure why Austin Rees are still practicing as there should be an investigation into their malpractice. They will use their sister company overhill associates to sign off major works literally for tens of thousands for things such as general maintenance such as ...
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Apr 04,2023
Apr 04,2023
1
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***AVOID AT ALL COSTS***
- AR have baked administrative incompetence into their business model allowing them to mismanage & neglect their clients' properties with no recourse. Need to query strange charges on your account or complain about a contractor? Expect nothing but delays, obfuscation & fake assurances.
...
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Oct 19,2021
Oct 19,2021
0
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We just moved a month ago in the flat. The agency and specifically Juliette were really efficient. Everything went smooth and event after that, if we have any sort of issue with the flat the agency is extremely reactive to sort this out.
Steeven...
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Jul 14,2021
Jul 14,2021
10
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this helpful
Austin Rees are generally useless at their job, and I guess the positive reviews on this site have been incentivised in some manner.
However, I'd like to raise awareness of one of their more insidious practices that leasholders who are unfortunate enough to live under ...
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Apr 26, 2022
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currently experiencing similar to Sabrina with our small block. Concerns and queries regarding an extortiant bill were left unanswered for close to a year despite numerous emails and letters. Lack of transparency in the "quotes" supplied by OA surveyors also. ...
May 31,2021
May 31,2021
0
people found
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this helpful
They were all super helpful and efficient when dealing with problems! Tyna in particular was absolutely amazing! Massive thanks to her!...
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Mar 04,2021
Mar 04,2021
0
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Excellent service. Pro active and focus to the issue. Solved my problem. Co-operative and helpful with fee structure package. Personalised client service....
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Mar 03,2021
Mar 03,2021
0
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I just had the best Moving-to-mynewflat- experience with AR Lettings ever. I came from a nightmare with a different agency, with different referencing company, where after 1 month of “ pushing to get answers” and upsets, still did not know wether I had my flat or not. ...
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Mar 04, 2021
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Hi Simona. That's wonderful to hear. Thank you for leaving us a review and we wish you many years of happiness in your lovely flat by the sea! ...
Mar 03,2021
Mar 03,2021
0
people found
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Excellent service. Positive approach and proactive towards client. Polite and helpful. All target and goals are achieved. I am pleased it was a good recommendation...
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Mar 04, 2021
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Many thanks for awarding us 5 stars. We're delighted that you're pleased with our service. ...
Mar 03,2021
Mar 03,2021
0
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this helpful
I just had the best Moving-to-mynewflat- experience with AR Lettings ever. I came from a nightmare with a different agency, with different referencing company, where after 1 month of “ pushing to get answers” and upsets, still did not know wether I had my flat or not. ...
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Jan 13,2021
Jan 13,2021
0
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They have been very helpful and efficient from day one of viewing their property to moving into their property. Juliette has been brilliant, quick to respond on all communications and helpful on the process to move into the property. Norah...
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Jan 13, 2021
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Hi Norah. We appreciate you taking the time to leave us such positive feedback. Many thanks for mentioning Juliette, as she's a highly valued member of the team. ...
Jan 07,2021
Jan 07,2021
0
people found
this helpful
this helpful
Particularly super stressful time for me, and against the clock in regards to moving into a new home and where would allow a pet.
I was contacted during the Xmas period to organise a viewing after Xmas (which I was really helpful). They were there ...
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Dec 21,2020
Dec 21,2020
0
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Brilliant agency to be with. Caring, professional and always so helpful. Quick to respond to emails and call backs. Tyna and Brad do a great job helping if anything is needed....
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Dec 16,2020
Dec 16,2020
0
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I could not be with a better estate agents. They have been brilliant start to finish with me since we moved into our place 4.5 years ago. The team regularly get in contact to check that everything is ok with the property or just see how ...
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Dec 17, 2020
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Hi Sophie. That's fantastic to hear. Many thanks for providing feedback. We shall pass your comments onto the team. ...
Oct 16,2020
Oct 16,2020
4
people found
this helpful
this helpful
Avoid if at all possible,I know easier said than done, but this is based on my experience of dealing with managing agents for over 30 years.
After numerous reminders to get a correct invoice issued,7 months later still nothing.Major works recently undertaken also a ...
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Sep 04,2020
Sep 04,2020
3
people found
this helpful
this helpful
What's the point in having these reviews if you refuse to publish negative feedback?
I left a review at the end of August which was justifiably negative but in no way rude or abusive....
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Mar 24,2020
Mar 24,2020
0
people found
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They already managed our small block of flats very efficiently. When we came to look for new tenants, we decided to use their letting services as well. Bradley has been great at helping to prepare our flat (cleaning/clearing/repairs etc) ready for the new ...
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Apr 14, 2020
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Hi Heidi. Thank you for taking the time to leave us a review. Our block management and lettings services go hand in hand, so it's great to hear when clients use both and are happy. ...
Feb 01,2020
Feb 01,2020
4
people found
this helpful
this helpful
Trying to sell my flat. Austin Rees holding up the sale by not providing the management pack.
The government announced on the 27th of June a range of measures intended to “cut out unfair and abusive practices within the leasehold system“. One such measure is ...
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Feb 05, 2020
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Hi Jessica. We understand the completed forms have been provided to your solicitors within the timeframe set out in the guidance. Our enquiries team will be working to ensure that any additional questions are dealt with promptly and professionally, as they do with all sales in the properties that we manage. ...
Sep 09,2019
Sep 09,2019
0
people found
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We took on Austin Rees as the managing agent for our four apartment building at the beginning of the year. So far we have found them very helpful, prompt in dealing with minor issues, friendly and helpful....
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Sep 12, 2019
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Hi Jill. Many thanks for taking the time to leave us great feedback. ...
Sep 06,2019
Sep 06,2019
0
people found
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I live in a small block flats in Hove and Austin Rees took over as the Managing Agents about a year ago and they have been excellent. They have dealt with any problems we have had very quickly and kept us informed about the progress ...
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Sep 12, 2019
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Hi Dorothy. Many thanks for leaving such positive feedback. It's great to hear that you're delighted with the service we are providing. ...
Aug 15,2019
Aug 15,2019
1
people found
this helpful
this helpful
Staff are rude, negligent, uncaring, unhelpful and incompetent. Be very wary of using this managing agent, they will fleece you out of thousands of pounds just because they can, if they could take every penny you have for a profit, they would see you bankrupt ...
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Apr 29,2019
Apr 29,2019
0
people found
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As Freeholders we decided to move from our unsatisfactory managing agents and chose Austin Rees after quite a bit of research. Nick Mills helped enormously with the changeover. Nick and his team have worked hard to make the building safe and secure and a better ...
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Comment on agent fees
Agent's fees are never popular, but a little investigation into how much they do to maintain properties will easily show that costs are entirely reasonable.
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Apr 10,2019
Apr 10,2019
0
people found
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As a long term client we have watched a complete turn-around in the way Austin Rees conduct their business in the last couple of years. They've increased the speed and efficiency of their service and work as a team allocating the right, knowledgeable person, to ...
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Comment on agent fees
Good
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Apr 23, 2019
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Thank you for your praise of Chloe and for leaving such a detailed review. ...
Apr 10,2019
Apr 10,2019
0
people found
this helpful
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I've been working with Peter Overill Associates prior to merging with Austin Rees for a number of years. As a freeholder, I've always felt that we have been looked after especially well and probably more than would reasonably be expected. They are knowledgeable, enthusiastic and ...
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Comment on agent fees
I think the fees are at average industry levels
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Apr 23, 2019
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Hi Jon. That's fantastic to hear. Many thanks for your loyalty over the years. ...
Mar 29,2019
Mar 29,2019
0
people found
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We have lived on Varndean Park Estate for 15 years and Austin Rees have been the Managing Agent for that whole time. Replies to queries have always been prompt and courteous and we have never encountered a problem with the team, having always felt supported. 2 Team ...
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Comment on agent fees
As the managing agent for our property, we have only had to pay the maintenance fee for where we live.
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Nov 04, 2019
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Having now moved out (October 2019), we do now have a problem (financial) which we hope will be resolved as soon as possible and in the same spirit as all other communications since 2004. ...
Mar 28,2019
Mar 28,2019
0
people found
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We switched to Austin Rees property management 3 months ago from another agent and so far our property manager has been enthusiastic, proactive, efficient and quick to respond....
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Comment on agent fees
Very reasonable
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Apr 02, 2019
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Many thanks for leaving us a great review. ...
Mar 27,2019
Mar 27,2019
0
people found
this helpful
this helpful
i have been, through my deceased mother, a client of Jer Overill at Austin Rees for some years now, I find her efficient and helpful. They're work has always been meticulous and all enquiries have been speedily dealt with.
Best
Adam Wildi for Antonia Davy ...
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Comment on agent fees
I find their fees entirely reasonable
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Mar 27, 2019
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Hi Adam. Many thanks for the positive feedback. ...
Mar 26,2019
Mar 26,2019
1
people found
this helpful
this helpful
We have been tenants with ARLets for approx 5 years, in this time their service has been erratic as I would quite often not receive replies to emails and have to contact them a second or even third time to get a response. Recently the service ...
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Mar 27, 2019
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Many thanks for taking the time to review us. We have a new team in place at AR Lettings and it's great to hear that they are providing a much improved service. ...
Mar 21,2019
Mar 21,2019
0
people found
this helpful
this helpful
Rula is the Senior Property Manager for the property of which my family and I are Tenants. Over the course of the years that we have lived at the property we have had numerous contact with Rula and she has always responded in a prompt ...
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Mar 27, 2019
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Hi Lisa. Many thanks for leaving such a detailed review. We're delighted to have Rula leading our Property Management team. ...
Mar 20,2019
Mar 20,2019
3
people found
this helpful
this helpful
These agents manage the property of which I am a leaseholder. Except for a brief period when they had an extremely helpful person (Anna Ingram) in charge of the property, I have had nothing but trouble with them. Anna's predecessor, now back in situ refused ...
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Comment on agent fees
Bad
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Mar 21, 2019
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Hi Featherstone. We're sorry to hear that you've had a bad experience with our company. It is not clear from your review which property your comments relate to. Please would you email us at [email protected] so that we can look into the works that you've mentioned. ...
Mar 20,2019
Mar 20,2019
0
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this helpful
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This is my personal review of my dealings with Austin Rees. Things have happened beyond their control, but I think They have tried their best to deal with it quickly. Sometimes I think They can move quicker, keep in touch with us ALL more. Only ...
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Mar 21, 2019
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Hi Angela. Many thanks for taking the time to leave a review. We're constantly trying to improve our service levels and will take your comments on board. ...
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