100% lettings valuation accuracy
89% lettings fee satisfaction
Sep 13,2013
Sep 13,2013
2
people found
this helpful
this helpful
AVOID at all costs!!
We received the worst customer service EVER with this place. There was a huge lack of communication. The first week we moved in there was a huge fly infestation in the walls and floorboards. We called them and they did not care. They said we had to arrange pest control on our own and send the bill to them. The pest control worker said this was a big infestation built up over time - so in other words the landlord did know about this and ignored it. We sent the bill and they tried to refuse but eventually paid after threatening phone calls from them.
They showed up at the door unexpectedly - i believe there needs to be 24 hours notice for a landlord to visit unless there is an emergency. They would stand at the door waiting to come in and do checks. Why?
The fire alarm was not working when we moved in - which is illegal - and this took them nearly a week to come and fix this. The lock was not secure on the door either.
When we moved out they tried to withhold all the deposit by claiming carpets were brand new when we moved in and we had ruined them. They also tried to add extra items onto the inventory and accused us of stealing a bed side drawer!
They then left an abusive voice mail on my phone demanding i come into the office to view their 'photo evidence' of the state i had left their flat in! This was a joke as the photos were not taken on the day they carried this out as you could tell the weather in the background was not how it was on the day!! The manager then hid in her office pretending she was out and would not speak to us.
They are a complete joke - please avoid at all costs. They will keep your deposit and don't expect anything to be fixed. We lived in a flat for a year with a big damp patch and when they came to view they said it was normal!
You have been warned. They will take advantage of a young student couple - please don't repeat our mistakes.
We received the worst customer service EVER with this place. There was a huge lack of communication. The first week we moved in there was a huge fly infestation in the walls and floorboards. We called them and they did not care. They said we had to arrange pest control on our own and send the bill to them. The pest control worker said this was a big infestation built up over time - so in other words the landlord did know about this and ignored it. We sent the bill and they tried to refuse but eventually paid after threatening phone calls from them.
They showed up at the door unexpectedly - i believe there needs to be 24 hours notice for a landlord to visit unless there is an emergency. They would stand at the door waiting to come in and do checks. Why?
The fire alarm was not working when we moved in - which is illegal - and this took them nearly a week to come and fix this. The lock was not secure on the door either.
When we moved out they tried to withhold all the deposit by claiming carpets were brand new when we moved in and we had ruined them. They also tried to add extra items onto the inventory and accused us of stealing a bed side drawer!
They then left an abusive voice mail on my phone demanding i come into the office to view their 'photo evidence' of the state i had left their flat in! This was a joke as the photos were not taken on the day they carried this out as you could tell the weather in the background was not how it was on the day!! The manager then hid in her office pretending she was out and would not speak to us.
They are a complete joke - please avoid at all costs. They will keep your deposit and don't expect anything to be fixed. We lived in a flat for a year with a big damp patch and when they came to view they said it was normal!
You have been warned. They will take advantage of a young student couple - please don't repeat our mistakes.
What agent could do to change your mind?
better communication, not lied with false photos, not turn up unexpectedly, treated us with respect, false claims of new carpets when they are clearly very worn, fixed damp patches and fixed their horrible fly infestation.Attached Filesnbsp;
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Jun 06, 2014
Hi an elderly family member are having some issues with this company right now and we are trying to reach their company soliciter but Capital letters are refusing to tell us who they are, would by any chance anyone who has had dealings with them in the past know any information thank u Apr 05, 2014
Totally agree with this review, had a very similar experience. Avoid at all costs!
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Latest Reviews
6th May 2022
reviewed by 'Dacey Ronald'
1st Sep 2021
reviewed by 'Scott Campbell'
9th Jul 2020
reviewed by 'Meenu'
30th Nov 2018
reviewed by 'Iain'
Opening Hours
Address
Capital Letters
54 Port Street
Stirling
Stirlingshire
FK8 2LJ
01786 448484
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 89% | £430 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 3 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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May 06,2022
May 06,2022
1
people found
this helpful
this helpful
We had the unfortunate experience of dealing with Capital letters and would agree with previous reviews - rude, passive aggressive, condescending. Shocking behaviour and totally not professional. Do not deal with problems when highlighted. Worst letting agent that we've dealt with in Stirling....
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Sep 01,2021
Sep 01,2021
1
people found
this helpful
this helpful
If I could genuinely give zero stars I would
In the process of reclaiming the deposit it took me over a month to get it back. When trying to get in touch with management in the Aberdeen branch I was given empty promises and next ...
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Jul 09,2020
Jul 09,2020
0
people found
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this helpful
I have used Capital Letters and Irina Wells from Capital Letters has been a wonderful lady who is so prompt and always ready to help. Although i wont say the same for everyone but Irina has been brilliant....
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May 21,2020
May 21,2020
1
people found
this helpful
this helpful
The worst letting agency in stirling, the estate agents are unhelpful, passive aggressive and condescending. Refuse or LIE about fixing the property and then ignore emails and phone calls when confronted. Stay away from capital letters at all costs....
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May 04, 2021
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(1)
This review relates to a different company in Scotland. Capital Letters (London) Ltd only operates in London and works with private landlords and local councils to find properties for families at risk of becoming homeless. ...
Jan 03,2020
Jan 03,2020
1
people found
this helpful
this helpful
We use Capital Letter to Let out our property. Staff are always very helpful and proactive. I would definitely recommend Capital Letters to landlords looking for an agent to manage their property / properties....
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Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
We used Capital Letters to help us rent a place for our family to live, between selling our old house and buying our new one, and have just recently moved out to our new home.
Capital Letters (and especially Lee, who handled most of our ...
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Mar 18,2018
Mar 18,2018
1
people found
this helpful
this helpful
I have been a customer of Capital Letters Stirling for many years now, and would just like to congratulate Janet and all the staff in providing a truelly high level of personal service. I couldn't be happier with my straight forward dealings with this company....
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Comment on agent fees
Good
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Jul 15,2017
Jul 15,2017
1
people found
this helpful
this helpful
I don't usually write reviews but felt I should share my experiences with Capital Letters.
We recently moved out from one of their properties in Stirling and I feel they are the best agents we have dealt with.
Anytime we had a problem and got ...
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Comment on agent fees
Good
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Jun 16,2016
Jun 16,2016
1
people found
this helpful
this helpful
Highly recommended. Rented my flat from Capital Letters for the past two years and I couldn't have asked for a better service. A few appliances broke throughout our tenancy but these were sorted as soon as we alerted Capital Letters to the problem. The boiler ...
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Sep 24,2014
Sep 24,2014
0
people found
this helpful
this helpful
We found Capital Letters helpful and friendly from the start. They gave good advice about what we needed to do before we put the house on the market. They also reported promptly any repairs that needed doing and got them done quickly. They also arranged ...
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Comment on agent fees
everything was agreed upfront and we have no complaints
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Apr 05,2014
Apr 05,2014
3
people found
this helpful
this helpful
Totally shocking agency. Despite an assurance that this property would be available long term we were asked, after just two months residency, if an agent could value the property as the landlord wanted to sell. We were then given notice to leave after the initial ...
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What agent could do to change your mind?
Told the truth and provided a reliable service.Attached Filesnbsp;
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Sep 13,2013
Sep 13,2013
2
people found
this helpful
this helpful
AVOID at all costs!!
We received the worst customer service EVER with this place. There was a huge lack of communication. The first week we moved in there was a huge fly infestation in the walls and floorboards. We called them and they did not ...
read full review
read full review
What agent could do to change your mind?
better communication, not lied with false photos, not turn up unexpectedly, treated us with respect, false claims of new carpets when they are clearly very worn, fixed damp patches and fixed their horrible fly infestation.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 06, 2014
View all comments
(2)
Hi an elderly family member are having some issues with this company right now and we are trying to reach their company soliciter but Capital letters are refusing to tell us who they are, would by any chance anyone who has had dealings with them in the past know any information thank u ...
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