100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 12,2013
Sep 12,2013
4
people found
this helpful
this helpful
They are friendly before signing the contract but after signing the contract don't listen.
When I came for viewing the property, someone from the agency (he was reluctant to tell me his name, then told me his name as Adam) agreed with me that they will clean the house n garden, will paint new, will provide new furniture n also fix all the electrical things, will provide new fridge/freezer n washing machine on the first day when you move in. They promised me that everything will be new as we are charging rent as a newly refurbished n fully furnished property.
It was a nightmare when we moved in. All dirty, no cleaning, no fixing and also no sign of new washing machine n fridge/freezer. I called them for the agreed things n their response was,"we sent cleaner to clean the property. Fridge/freezer n washing machine will be delivered tomorrow." When 'tomorrow' came some came with used n very old and used condition washing machine, maximum load was 2kg, and also the fridge with the same condition. When I made a complain, Ebrahim Kola said," we only provide these things at the moment. Sign a contract for 1 year or more than we will provide things 1 by 1 but not if gutless than 12 months."
AVOID TO CONTACT THEM. BECOME VERY RUDE AFTER SIGNING THE CONTRACT. I AM VERY SURE THAT THOSE WHO LEFT POSITIVE FEEDBACK FOR THEM, THEY WOULD BE THEIR FRIENDS/RELATIVES. I ALSO HAVE REPORTED THEM TO THE BIRMINGHAM CITY COUNCIL FOR THEIR BEHAVIOUR. I HAVE MUCH MORE TO SAY BUT I WRITE THERE DUE TO SOME RESTRICTIONS. BUT I WARN PEOPLE DON'T GO OR DEAL WITH THEM.
When I came for viewing the property, someone from the agency (he was reluctant to tell me his name, then told me his name as Adam) agreed with me that they will clean the house n garden, will paint new, will provide new furniture n also fix all the electrical things, will provide new fridge/freezer n washing machine on the first day when you move in. They promised me that everything will be new as we are charging rent as a newly refurbished n fully furnished property.
It was a nightmare when we moved in. All dirty, no cleaning, no fixing and also no sign of new washing machine n fridge/freezer. I called them for the agreed things n their response was,"we sent cleaner to clean the property. Fridge/freezer n washing machine will be delivered tomorrow." When 'tomorrow' came some came with used n very old and used condition washing machine, maximum load was 2kg, and also the fridge with the same condition. When I made a complain, Ebrahim Kola said," we only provide these things at the moment. Sign a contract for 1 year or more than we will provide things 1 by 1 but not if gutless than 12 months."
AVOID TO CONTACT THEM. BECOME VERY RUDE AFTER SIGNING THE CONTRACT. I AM VERY SURE THAT THOSE WHO LEFT POSITIVE FEEDBACK FOR THEM, THEY WOULD BE THEIR FRIENDS/RELATIVES. I ALSO HAVE REPORTED THEM TO THE BIRMINGHAM CITY COUNCIL FOR THEIR BEHAVIOUR. I HAVE MUCH MORE TO SAY BUT I WRITE THERE DUE TO SOME RESTRICTIONS. BUT I WARN PEOPLE DON'T GO OR DEAL WITH THEM.
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14th Mar 2017
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10th Aug 2013
reviewed by 'Caroline'
18th Jan 2013
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Opening Hours
Address
Elite Letting Solutions
1406 - 1408 Pershore Road,
Stirchley,Birmingham
B30 2PH
B30 2PH
0121 458 7227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £168,950 | £168,950 |
| Lettings | 100% | 99% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 6 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- B30
- Birmingham
- B31
- West Midlands
- B28
- B20
- B6
- B19
- B14
- B13
- B12
- B9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 14,2017
Mar 14,2017
0
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We chose to let our first rental property with Elite after recommendations from friends. They could not have been more helpful, guiding us through every area in simple terms and making sure that we were well aware of our responsibilities as landlords. We had the ...
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Comment on agent fees
Appear to be the going market rates for someone who takes their role seriously.
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“Super estate agency, extremely competitive, professional, very knowledgable, sold my ......”
Aug 19,2015
Aug 19,2015
0
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Super estate agency, extremely competitive, professional, very knowledgable, sold my property on the first viewing for above the asking price!...
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Comment on agent fees
Competitive.
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Sep 12,2013
Sep 12,2013
4
people found
this helpful
this helpful
They are friendly before signing the contract but after signing the contract don't listen.
When I came for viewing the property, someone from the agency (he was reluctant to tell me his name, then told me his name as Adam) agreed with me that they ...
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Sep 13, 2013
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(1)
Hi Mr Butt,
I have a few issues with the inaccuracies of this review that you've left of our company.
My understanding of this is that you took the property, without seeing it yourself, and on the word of a friend who had viewed the property on your behalf.
We also forwarded you images of the property to help you in making your decision.
You then reserved the property and once referencing complete and a move-in date was set, you arrived to move-in.
The property had just had a BR ...
Aug 10,2013
Aug 10,2013
1
people found
this helpful
this helpful
This letting agency was awful !
I moved in with a group of friends into a student property.
It was our first rental and they took advantage of this.
They didn't fix things we asked them to.
There was damp in the house.
They were rude ...
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Sep 13, 2013
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(1)
Right, not quite sure who this is or what tenancy this is in relation to.
If it's what I think it is then you've already left a review at the bottom of the page, which has been responded to.
If this is in relation to another tenancy, apologies but please reply and I will endeavour to get back to you. ...
Feb 19,2013
Feb 19,2013
1
people found
this helpful
this helpful
I was in the process of separation and needed to find a place quickly, economically and professionally. Elite were exceptionally sensitive and astute to my situation and had me viewing properties within 24 hours of me calling them. They picked up well on my requirements and ...
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Jan 18,2013
Jan 18,2013
0
people found
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i have been renting my property for four years through elite lettings, and can honestly say that i am extremly happy with the services they offer, they have never failed to promptly sort any of my queries out, with a very friendly service, i would ...
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Nov 24,2012
Nov 24,2012
0
people found
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Elite Letting Agents were employed by us for a number of years. We always found them to be very polite, knowledgeable and professional at all times. They constantly kept us informed regarding the property and the tenants, advising us where necessary on action to be ...
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Nov 12,2012
Nov 12,2012
0
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I have been using Elite Letting's services for 9 years and have never been anything but impressed with their service which I consider to be efficient, reliable and extremely professional. They return any phone calls at the earliest possible opportunity; keep you fully informed of any ...
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Oct 31,2012
Oct 31,2012
1
people found
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this helpful
elite letting solutions have been excellent while dealing with me. I have been under there management for a year and a bit now and since I moved in they have made sure I am a happy tenant. they do inspections quarterly to make sure there ...
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Oct 30,2012
Oct 30,2012
1
people found
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this helpful
All staff members are highly professional. None of them hesitated to help us. I strongly recommend them. Well done guys and keep the good work....
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Aug 28,2012
Aug 28,2012
0
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I was looking to buy a new house around march 2012. But i was worried about getting tenants in my current one before moving into the new house. I gave elite lettings a call and the customer service I recievd was so friendly and genuine I ...
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Aug 21,2012
Aug 21,2012
1
people found
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this helpful
Hi all, I am a long standing tenant of Elite Lettings and have been renting with them since 2009.
From my first enquiry to move in to renewals and maintenance issues, Elite have been perfect, professional and down to earth.
Any issue I have reported has ...
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Aug 22, 2012
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(1)
Thanks a bunch, Ed!! :) ...
Jun 15,2012
Jun 15,2012
2
people found
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this helpful
I used elite lettings when renting a property with a group of other students, from start to finish it was an utter mess. The estate agents were managing our property but failed to have any idea what was going on.
After delaying our move in ...
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Sep 13, 2013
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(3)
If an Assured Shorthold Tenancy is signed for a fixed term then the tenant is responsible for the rent up until the end date of that contract, providing sufficient notices are given.
As a "previous landlord" of ours, I'm sure if one of your tenants wanted to leave a tenancy before the expiry date or before notice was given then you would expect full payment of rent up until sufficient notice was given or new tenants were found. ...
Jun 15,2008
Jun 15,2008
0
people found
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The customer service is rubbish with hidden charge of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:38 PM 20/02/2014 by Ebrahim Kola
I have a few issues with the inaccuracies of this review that you've left of our company.
My understanding of this is that you took the property, without seeing it yourself, and on the word of a friend who had viewed the property on your behalf.
We also forwarded you images of the property to help you in making your decision.
You then reserved the property and once referencing complete and a move-in date was set, you arrived to move-in.
The property had just had a BRAND NEW fitted kitchen and had been professionally cleaned throughout a few weeks prior to your move-in.
When you moved in we had a new fridge freezer delivered for you and you experienced an issue with the washing machine.
Your washing machine was inspected and replaced, Ebrahim ran you through how to use it and sat through a cycle with you to make sure it was working.
Within a few hours of Ebrahim leaving the property, you called to complain that the washing machine was not working.
We found this strange but have nevertheless arranged for a contractor to come out and inspect and repair the washing machine, who has arranged a time with you. For today, funnily enough.
Ebrahim has never said that you would have to sign a new contract to get repairs or replacements done to items that were in the property when you moved in - he is fully aware of the responsibilities of the landlord to replace these if/when they are broken/irrepairable.
I was not reluctant to give my name and also, you were not at the viewing so how can you claim that? It was your friend who came to view the property on your behalf.
As I believe it, you took the property on the advice of your friend and although we are not giving up on our responsibilities to maintain the property, you cannot blame us if your opinion of the property is not the same as your friends.
Again, it's disappointing you feel this way considering we've kept to our promises to you and have assisted with you every step of the way.
If you have any other issues, please feel free to contact us and we'll try our utmost to rectify them.
Adam