Pavilion Properties
Brighton, BN2
3.7/5, 71 reviews
68% recommended
100% lettings valuation accuracy
76% lettings fee satisfaction

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“Without a doubt the most incompetent group of 'professionals' i've ......”

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Sep 10,2013
Minithumbdown
By: 'Jam300'
Sep 10,2013
2 people found
this helpful
Without a doubt the most incompetent group of 'professionals' i've ever dealt with. I lived in a house managed by them for a year, throughout which there was frequent problems with mould, broken appliances, faulty door locks, none of which was ever dealt with until months after it was meant to be, if at all. The problems were often patched up with short fix solutions, only to break again a week later, any complains or question were met with rude and dismissive responses. Toward the end of the lease they would show people around the flat without prior warning and once there, would enter rooms without knocking and with dreadful attitudes towards us. Of course, the only time we could ever rely on Pavillion to actually do anything on time, or act promptly was when we paid our rent.

Upon leaving the place, which we were relieved to finally do, Pavillion began to surpass even their own ridiculously low standards of service. It took me two and a half months from the day I left the property to finally get my deposit back. For two and a half months, I phoned their office almost every single working day only to be put on hold, ignored, palmed off and finally found out that only ONE of their staff is allowed to refund deposits, the ever useless Chris. Chris does not know how to answer his emails, answer the phone, or generally do anything, yet some how Chris is employed full time to drink tea, take multiple lunch breaks per day and generally be a complete waste of peoples time. When we finally did get our deposits back, we were told that we had been fined due to the damaged state of the property (said damage was of course caused by mould which they had failed to fix) and after a long arduous process we finally got our money back. Despite this, after initially being told we were being fined, no member of staff could work out why and wouldn't explain to us their reasons for doing so.

I don't know how often these posts are read or heeded but I strongly urge ANYONE intending to rent property in Brighton to steer as clear from Pavillion as they possibly can, for the sake of your mental health.
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Latest Reviews

View all Reviews 71
13th Nov 2021
reviewed by '2020-2021 tenant'
“I lived in a Pavilion Properties house for the best part of a year and safe to say will not ......”
14th Aug 2020
reviewed by 'Aisling'
“When living below the agency in a flats aged by pavilion it was the worst renting experience. Firstly, upon arrival ......”
13th Aug 2019
reviewed by 'Maxi'
“As far as payments go everything went smoothly. However me and 3 other tenants had to pay nearly £200 each in agency ......”
11th May 2019
reviewed by 'Studentrent'
“Think the staff act disgustingly unprofessional and rude. They would not respond or act like this if we were not ......”
24th Aug 2018
reviewed by 'maxtmelia'
“Superb service. Moving into private student accommodation after my first year of uni at Sussex with my friends has been ......”
28th Mar 2018
reviewed by 'PK'
“I just gave away my money so the agency took advantage of my situation and I never got a refund. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 02:00
  • Sunday: Closed
Address

Pavilion Properties
128-129 Lewes Road
Brighton
East Sussex
BN2 3LG
01273 686 306

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 76% £413 £2,058
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 37 20 0 0 0 0 0 3
Areas covered
  • BN16
  • BN1
  • BN2
  • BN3
  • BN22
  • BN11
  • BN17
  • BN18
  • BN15
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Awful experience - health & safety nightmare...”

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Nov 13,2021
Minithumbdown
By: '2020-2021 tenant'
Nov 13,2021
1 people found
this helpful
I lived in a Pavilion Properties house for the best part of a year and safe to say will not be using them again. They had absolutely no regard for the health nor safety of their tenants and for the most part did not treat ...
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“When living below the agency in a flats aged ......”

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Aug 14,2020
Minithumbdown
By: 'Aisling'
Aug 14,2020
1 people found
this helpful
When living below the agency in a flats aged by pavilion it was the worst renting experience. Firstly, upon arrival the state of the flat was appalling, ring marks on the coffee table, mouldy mattress, light bulbs not working etc. When we discussed this with ...
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“As far as payments go everything went smoothly. However me ......”

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Aug 13,2019
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By: 'Maxi'
Aug 13,2019
0 people found
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As far as payments go everything went smoothly. However me and 3 other tenants had to pay nearly £200 each in agency fees on top of the £600 each deposit. The house we lived in for the first year was £466 each pm without bills and when we were ...
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By: Paul ACORN
Aug 29, 2019
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Hi Maxi, if you have had problems with Pavilion Properties not doing repairs making unfair charges to your deposit ACORN Brighton would be interested to know. Get in touch at [email protected] ...

“Unprofessional and rude...”

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May 11,2019
Minithumbdown
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Dan
By: 'Studentrent'
May 11,2019
0 people found
this helpful
Think the staff act disgustingly unprofessional and rude. They would not respond or act like this if we were not students....
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By: Paul ACORN
Aug 29, 2019
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Hi Studentrent, if you have recently had a bad experience with Pavilion Properties ACORN Brighton would be interested to know and possibly support you in taking action. You can get in touch at [email protected] ...

“Great customer service...”

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Aug 24,2018
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Chris
By: 'maxtmelia'
Aug 24,2018
0 people found
this helpful
Superb service. Moving into private student accommodation after my first year of uni at Sussex with my friends has been an easy ride with Pavilion. Thanks to Chris and Shane and the rest of the guys at Pavilion. Will use again....
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Comment on agent fees
Good and fair.
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“Awful experience....”

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Mar 28,2018
Minithumbdown
By: 'PK'
Mar 28,2018
2 people found
this helpful
I just gave away my money so the agency took advantage of my situation and I never got a refund. The customer service is horrible and no one even cared to reply to me....
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“When me and my partner found a property with Pavillion ......”

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May 16,2016
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By: 'MayaxRosser'
May 16,2016
0 people found
this helpful
When me and my partner found a property with Pavillion properties, it was very straight forward. Since we had just spent a year with another agency, while having hell with the old property as well. This was a breath of fresh air! Joss Goodwin was ...
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Comment on agent fees
Good
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By: Robert Austin
May 16, 2016
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Dear Maya, Thank you for your review. We work extremely hard to make sure issues are dealt with efficiently and we are glad you are happy with us and your home. ...

“Very reliable and accurate. Whenever there is a problem they ......”

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Feb 03,2016
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Joss
By: 'Rose'
Feb 03,2016
0 people found
this helpful
Very reliable and accurate. Whenever there is a problem they try and resolve the issue within 24 hours. Joss is very quick at replying to e-mails and coming with solutions to fix any minor problems we might have had. Pavilion properties is a good agency and ...
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“Renewing contract with them. They are efficient at what they ......”

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Jan 29,2016
Minithumbup
By: 'Charlotte'
Jan 29,2016
0 people found
this helpful
Renewing contract with them. They are efficient at what they do, any problems are sorted out quickly. The staff are all friendly. They have dealt with everything quickly....
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Comment on agent fees
Good
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“Rob and Joss were very helpful and got tenants very ......”

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Oct 30,2015
Minithumbup
By: 'Fiona'
Oct 30,2015
0 people found
this helpful
Rob and Joss were very helpful and got tenants very quickly for my property They were very helpful with all the details of renting...
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Comment on agent fees
very reasonable
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“I have been dealing with few agencies so far and ......”

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Oct 20,2015
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By: 'Marek'
Oct 20,2015
0 people found
this helpful
I have been dealing with few agencies so far and I can easily rank Pavilion Properties as the best of them. The agent we deal with is Joss Goodwin and from beginning he was very helpful, fast and efficient. Whenever we called for some minor ...
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“The staffs have great attitude while they are serving us, ......”

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Aug 31,2015
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By: 'Chi'
Aug 31,2015
0 people found
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The staffs have great attitude while they are serving us, also being really helpful with all the favour. All the letting process is efficient and convenience, we could done most of them on the internet....
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“I've been with 3 letting agents in Brighton, Pavilion being the ......”

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Aug 25,2015
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Joss
By: 'seb'
Aug 25,2015
0 people found
this helpful
I've been with 3 letting agents in Brighton, Pavilion being the most efficient, honest and easy to get along with, They're reliable with house maintenence and their staff are very helpful. This is the reason i will be using them again...
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“When me and my housemate moved into our new flat ......”

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Aug 13,2015
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By: 'Tom'
Aug 13,2015
0 people found
this helpful
When me and my housemate moved into our new flat with Pavilion Properties it wasn't in the best state. There was a leak in the bathroom, it was dirty, a broken plug socket in one of the bedrooms, a broken shed door in the garden ...
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“I am writing to declare my utmost satisfaction with the ......”

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Aug 03,2015
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By: 'imsorryrumham'
Aug 03,2015
0 people found
this helpful
I am writing to declare my utmost satisfaction with the role that Joss played in enabling myself and my girlfriend to find somewhere to live. A constant understanding for the troubles we had in our previous home and did nothing but aid the process of ...
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“Liam was very professional. Took his time understanding what we ......”

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Jul 26,2015
Minithumbup
By: 'JOhn'
Jul 26,2015
0 people found
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Liam was very professional. Took his time understanding what we wanted and found properties that suited our needs. As a Dad of a student I was reassured that he knew what he was doing for my daughter....
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“I have worked closely with Pavilion properties for 2 years, we ......”

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Jul 06,2015
Minithumbup
By: 'Sarah'
Jul 06,2015
0 people found
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I have worked closely with Pavilion properties for 2 years, we rent several houses for them for our Students and Liam is my account Manager and number 1 go-to. Liam has been consistently polite, organised and helpful and a pleasure to work with, it has made my ...
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“I had a very positive experience from using Pavillion Properties, ......”

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Jun 09,2015
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By: 'Sophie'
Jun 09,2015
0 people found
this helpful
I had a very positive experience from using Pavillion Properties, I thought it might be a stressful process but was really surprised at how little I had to do and was extremely happy to have the stress taken away! Joss Goodwin was highly professional and ...
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“Joss at Pavilion was great. Very responsive when I asked ......”

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Mar 26,2015
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Joss
By: 'S93'
Mar 26,2015
0 people found
this helpful
Joss at Pavilion was great. Very responsive when I asked questions and the whole process was really smooth and simple. I'd definitely recommend Joss, he was a pleasure to deal with when renting - explained everything clearly and made me feel valued. Cheers Joss!...
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Comment on agent fees
In comparison to other agents in the area the fees were reasonable. Clearly told what I was paying for with the agency fees before I paid which was great.
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“I have had terrible experiences with property agencies before this ......”

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Mar 18,2015
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Joss
By: 'H'
Mar 18,2015
0 people found
this helpful
I have had terrible experiences with property agencies before this however have found Pavilion Properties to be incredibly helpful. We unfortunately had a leak in our first week and they were able to resolve this quickly, including any furniture that was damaged in the process. ...
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“I faced with bad experience from my former agency. Everything ......”

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Mar 16,2015
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By: 'St'
Mar 16,2015
0 people found
this helpful
I faced with bad experience from my former agency. Everything are totally different when I contact with Pavillion. I have found there service to be good especially joss he has been very professional. Everything is perfect for me thank you...
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“Joss was really good and he understood perfectly the situation, ......”

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Dec 16,2014
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Joss
By: 'Joss'
Dec 16,2014
0 people found
this helpful
Joss was really good and he understood perfectly the situation, we managed to do exactly as we wanted to, thanks to him and his attention regarding the contract !! We really have great experience with the agency and Joss is a really good contact within Pavillon ...
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“I had visited a few different estate agents and it ......”

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Dec 04,2014
Minithumbup
By: 'Darren'
Dec 04,2014
0 people found
this helpful
I had visited a few different estate agents and it wasn't until I saw Rob Austen at pavilion properties I knew this was the right place for me. He made me feel reassured that the property would be completed in time which the other estate ...
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“This man is not only a poor estate agent he ......”

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Nov 14,2014
Minithumbdown
By: 'F__KYOUROBANDCHRIS'
Nov 14,2014
4 people found
this helpful
This man is not only a poor estate agent he is rude, unprofessional and will not hesitate to squeeze as much money as possible out of you, be it legally or otherwise. To be honest the whole department worked collectively without any professionalism not even ...
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What agent could do to change your mind?
They could have behaved like an estate agency and not tried to extort money from their clients.
Attached Filesnbsp;
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“Do not deal with this estate agent in any circumstances.......”

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Oct 24,2014
Minithumbdown
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Joss
By: 'Unhappy'
Oct 24,2014
2 people found
this helpful
Do not deal with this estate agent in any circumstances. Prior to tenancy starting, moving in dates were unclear and as to work on the property, it was still ongoing on the moving in date. When in the property the shocking customer service crossed the ...
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By: Pavilion Properties
Oct 24, 2014
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Dear 'unhappy students', Please can you email your address and issues to [email protected] and we will get this matter resolved as soon as we can. We take our customer service very importantly and do not like to have feedback like this. We will be in touch with you as soon as we can. Thank you Pavilion Properties ...

“Rob @ Pavilion was clear and straightforward throughout, with good knowledge ......”

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Sep 17,2014
Minithumbup
By: 'Janey'
Sep 17,2014
0 people found
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Rob @ Pavilion was clear and straightforward throughout, with good knowledge of the local market. Lots of potential tenants viewed the property immediately it was available and it was let within 3 days. Rob was effective with all the paperwork and guarantors, and was always very quick ...
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By: Rob
Sep 17, 2014
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Thank you for your comments Janey ...

“Joss did a great job for me! He gave me ......”

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Sep 08,2014
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By: 'Mike'
Sep 08,2014
0 people found
this helpful
Joss did a great job for me! He gave me good advice about my previous tenant and found the new tenants within a matter of days, at an increased monthly rental. He kept me informed by email at all times. He organised the cleaning, painting, ...
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Comment on agent fees
Good value
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“Joss was very helpful and took us through the process ......”

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Sep 02,2014
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By: 'Roz'
Sep 02,2014
0 people found
this helpful
Joss was very helpful and took us through the process clearly. My Daughter is due to start University shortly and I feel very confident Joss is going to oversee the property and tenants without any question....
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Comment on agent fees
Acceptable
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“We moved into our new student accommodation with a grudge ......”

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Aug 31,2014
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By: 'Hannah'
Aug 31,2014
0 people found
this helpful
We moved into our new student accommodation with a grudge against student letting agencies as we had a bad experience with Parks Letting. However, Joss has been so helpful through our whole moving process and has sorted out all our maintenance issues with the new ...
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“Lora Lewis, my agent at Pavilion Properties, was very efficient, ......”

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Aug 30,2014
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Lora
By: 'Isabelle'
Aug 30,2014
0 people found
this helpful
Lora Lewis, my agent at Pavilion Properties, was very efficient, communicated clearly, kindly and politely. She made me feel at ease. She was very reliable. My experience as a tenant with Pavilion Properties was completely positive and good. I felt that I really could trust ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 8:35 AM 30/04/2015 by Robert Austin

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