What agent could do to change your mind?

Develop and apply common values such as Integrity & Excellence

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What agent could do to change your mind?

Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of ‚£150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If you¢â‚¬â„¢d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didn¢â‚¬â„¢t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... don¢â‚¬â„¢t just take my word for it, read the reviews, they speak for themselves.

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