Nic,
Thanks for your email but to look into matters we really need the property adreess.
Look forward to hearing from you.
Regards,
ANDREW BLACK

This is exactly what my experience with Black Katz was like. I went to see a few properties with 2 other friends. Our agent (I've forgotten his name) from the Camden office was very friendly and initially very helpful, driving us round the properties at short notice.
However as soon as my friends seemed interested in a flat the attitude changed. We were rushed out of the flat before we could ask further questions and my friends were suddenly put under pressure to make a decision within 10 minutes.
No information about the contract was offered, and there was a big show of passing over the keys to the flat to another member of the black katz team who we were told was about to show the flat to another group who would definitely take it unless we paid the deposit immediately.
One of my friends paid the deposit whilst on the move over the phone. As soon as we got to the agents office they our guide disappeared and we were passed over to another agent. His attitude was very rude and unhelpful and he appeared rushed and although he answered their questions he did so as if it was a hassle and he wanted to get us out of the office as soon as possible.

I am sorry that you have felt the need to complain. We work very hard at customer serive and work to very high standards which is why we get so many positive reviews. Your complaints and accusations are very serious, please forward your property address and we will look into all as a matter of urgentcy and come back to you. Again we are sorry that you have felt the need to complain.
We look forward to hearing from you.
Regards,
ANDREW BLACK