0% lettings valuation accuracy
33% lettings fee satisfaction
Sep 03,2013
Sep 03,2013
2
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Good afternoon :)
Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather Marshall definitely takes full advantage of poor students who are desperate in finding property before uni starts. For example, MM were not upfront from the very beginning with the full amount of fees we would have to pay before we could move in. This is against the law, but it is a shame that a lot of students are not aware of it. In my experience, although we constantly asked the woman how much we were expected to pay, we were either told "a month and half's rent" (which was around ¯Â¿Â¡400) or they waffled on and threw numbers in the air which was very confusing. AFTER we paid the admin fees and signed documents, we thought we only had the ¯Â¿Â¡400 (the month and a half's rent) left to pay, but to our surprise, we were finally told that we had well over ¯Â¿Â¡600 left to pay making the full amount (which we still had to calculate ourselves) over ¯Â¿Â¡900 BEFORE we even move in! Furthermore, they are not afraid of being rude, unhelpful, patronising and out of order towards students, even if the students are being polite and mature. StraTts and MM are probably the worse letting agents in Hatfield, Pikes were the only one who gave us an upfront figure even whilst we were viewing one of their properties, and raine and co were very friendly and conversed with us like adults unlike the MM agents.
Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather Marshall definitely takes full advantage of poor students who are desperate in finding property before uni starts. For example, MM were not upfront from the very beginning with the full amount of fees we would have to pay before we could move in. This is against the law, but it is a shame that a lot of students are not aware of it. In my experience, although we constantly asked the woman how much we were expected to pay, we were either told "a month and half's rent" (which was around ¯Â¿Â¡400) or they waffled on and threw numbers in the air which was very confusing. AFTER we paid the admin fees and signed documents, we thought we only had the ¯Â¿Â¡400 (the month and a half's rent) left to pay, but to our surprise, we were finally told that we had well over ¯Â¿Â¡600 left to pay making the full amount (which we still had to calculate ourselves) over ¯Â¿Â¡900 BEFORE we even move in! Furthermore, they are not afraid of being rude, unhelpful, patronising and out of order towards students, even if the students are being polite and mature. StraTts and MM are probably the worse letting agents in Hatfield, Pikes were the only one who gave us an upfront figure even whilst we were viewing one of their properties, and raine and co were very friendly and conversed with us like adults unlike the MM agents.
What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.Attached Filesnbsp;
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Latest Reviews
19th Jun 2019
reviewed by 'JS'
27th Nov 2017
reviewed by 'Xavier'
14th Oct 2015
reviewed by 'Frustrated'
20th Sep 2015
reviewed by 'Jim'
18th Nov 2014
reviewed by 'BanMatherMarshall'
7th Jan 2014
reviewed by 'claireb'
Opening Hours
Address
Mather Marshall
27 Market Place
Hatfield
Hertfordshire
AL10 0LJ
01707 270777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £300 | £416 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 1 | 7 | 2 | 0 | 1 | 0 | 0 | 2 |
Areas covered
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Jun 19,2019
Jun 19,2019
1
people found
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this helpful
Was looking for a long time for a property to rent and viewed many. Made offers on properties, which always came back as 'landlord says no', only to find that a week later, the rent is reduced to what I offered!! This happened on 3 different ...
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Comment on agent fees
Horrendous fees, unjustifiable.
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Jun 19, 2019
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Having further investigated this, we have not reduced the prices on 3 properties either so the fact that we do not charge fees either this is either a “ fake posting “ or the wrong agent.
Js I hope you manage to get to the bottom of your confusion and if you need help in renting property please feel free to get in contact
Paul Mather ...
Nov 27,2017
Nov 27,2017
0
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I have received highly professional service from Mather Marshal Hatfield team. They respond in very quick and efficient manner to any queries. All staff members are friendly and always get back to me whenever i left any message....
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Comment on agent fees
good
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Oct 14,2015
Oct 14,2015
5
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This is a warning to all prospective tenants who are wishing to rent a property with Mather Marshall. It is probably one of the worst experiences I have had when dealing with a letting agent. They are the most rude and unprofessional staff I have ...
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Sep 20,2015
Sep 20,2015
3
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I have never dealt with more unhelpful and unprofessional people then these so called agents.
My daughter is a student at Herts University. She & 4 others recently rented a student property through MM. I went with my daughter yesterday and the other 4 tenants (with parents) to ...
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Nov 18,2014
Nov 18,2014
1
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WARNING DO NOT DEAL WITH THIS ESTATE AGENTS AS THEY WILL GIVE YOU STRESS AND SCAM YOU OUT ON YOUR ADMIN FEES. Me and my friends were desperate to move in to a property they made us pay £162 for admin fees which they said are ...
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What agent could do to change your mind?
Kill themselves. or if that isnt an option then they should try not to scam poor students.Attached Filesnbsp;
Comment on agent fees
Ridiculous. Please ban them. I dont want anyone else to go through what i went through as a student.
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Jan 07,2014
Jan 07,2014
0
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I am writing to thank mather marshall once again for another great job. Having used them in the past i recently sold my home and purchased my new home through Duncan. I was pleased to see that nothing had changed, the service from beginning to ...
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Dec 19,2013
Dec 19,2013
3
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this helpful
Worst company I have ever dealt with! They getting nothing done, are completely unprofessional and rude. I have friends who were going to rent from them however advised them not too - didn't want to have to put up with the awful service we had ...
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What agent could do to change your mind?
Get new employeesAttached Filesnbsp;
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Jan 06, 2014
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Hi very concerned that you found your experience unprofessional and the staff rude, I would like to look into this matter could you please enlighten me further by emailing me direct so I can address the situation [email protected], as we cannot comment on the above until we know the circumstances of your complaint. many thanks ...
Oct 18,2013
Oct 18,2013
0
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My husband and I have used Mather Marshall happily for the last 8 years . They have always been helpful and efficient ,very easy and friendly to deal with . I would recommend their services ....
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Sep 04,2013
Sep 04,2013
0
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I have dealt with Debbie Norris for 17 years firstly as a tenant and for the past 7 years as a landlady. I can honestly say that Mrs Norris is incredibly fair and thorough for both sides. I have never had to chase tenants for rent. Very ...
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Sep 04,2013
Sep 04,2013
0
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As a person new to the lettings industry back in 2004 I can only go on what I have experienced. The property I have in Hatfield is managed by Mather Marshall and I have found them to be professional, efficient and helpful during the last 9 years. ...
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Sep 03,2013
Sep 03,2013
0
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My rental property is fully managed by Mather Marshall and has been for the past 12 years. I have always received excellent, professional service from them and will continue to use them in the future. Debbie has had to deal with numerous 'difficult' tenants on my ...
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Sep 03,2013
Sep 03,2013
0
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Have worked with Mather Marshall for 10 years and they are fantastic. My property has always been let and managed impeccably by Debbie at Mather Marshall...
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Sep 03,2013
Sep 03,2013
2
people found
this helpful
this helpful
Good afternoon :)
Hatfield is an area where a lot of students (from the University of Hertfordshire) rent properties to live in during university term times, therefore many are embarking on the property ladder for the first time and are, therefore, inexperienced. This being said, Mather ...
read full review
read full review
What agent could do to change your mind?
1. Be honest and upfront with students about the fees they have to pay 2. Do not be patronising and unfriendly. It does not hurt to have manners and decorum, eg, something simple like POLITELY asking "Sorry, I did not get your name?" Or "Sorry, who is this I am speaking to?" Instead of "...and who are you?" You can be assertive if you have to be, but being assertive does not mean you have to be rude and unpleasant. 3. Be helpful and patient to students who are renting for the first time. Believe it or not, students talk about their experiences with letting agents and I will campaign with the University to let students become aware of their rights and to know what is and what is not acceptable from letting agents.Attached Filesnbsp;
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Sep 03, 2013
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HI
I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust. ...
Aug 27,2013
Aug 27,2013
1
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this helpful
This particular negotiator is a true example of the bad reputation acquired across the board and does nothing to turn around public opinion within the business, despite the economic state of this country and the fundamental need to improve and generate wealth for our economy. ...
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What agent could do to change your mind?
Registered my offer.Attached Filesnbsp;
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Aug 27, 2013
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Good afternoon
We take public opinion very seriously and feel that websites such as this, allowing the public to express their views are very important and we strive to act upon the information we receive.
We cannot be certain but we believe you are a lady who viewed a property in Indells that was advertised as offers in excess of ? We had already received a number of offers over the advertised price and when you offered the price you did Jon informed you that we had already received offers ...
Jan 02,2013
Jan 02,2013
2
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this helpful
Bought a student let through MM. Renovated, then asked them to manage letting. BIG MISTAKE! Not listed on website, despite promptings. No new photos taken. After weeks without feedback discovered 2 promised viewings were fictional. Asked for key to give to another agent. Suddenly our keys ...
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Sep 03, 2013
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I have commented before regarding this particular incident, but I shall reiterate, firstly the key was broken in the lock, we arranged change of lock, charged to ourselves, in no way were you charged for this, as we had not let for you before and would not have had any money holding in any case. We spoke to you for a considerable amount of time, as the property was not ready, you then let it via another agent at a lot less rental than we were advertising it for you. ...
Jan 04,2012
Jan 04,2012
0
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I am a landlord with Mather Marshall Lettings, I have been for the past 7 years, I have found them to be extremely helpful, going more than the full mile to assist in any problems with my property. They have collected my post for me, which ...
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Jan 03,2012
Jan 03,2012
0
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I have previously been a tenant of Mather Marshall Lettings in Hatfield, living in two separate properties through them and i am now renting through the Knebworth branch, I would not hesitate to rent through them again as you would expect we had some minor ...
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Nov 04,2010
Nov 04,2010
0
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I sold my property through Mather Marshall when I relocated to Suffolk, I enjoyed a fantastic service from start to finish, the details were spot on, the advertising was good, I received regular feedback and everybody in the office was a pleasure to deal with.
...
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May 19,2010
May 19,2010
2
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this helpful
Be warned, this company does not have a fair approach to business and will not financially reimburse you for their mistakes.
You have to continually chase them and when it is important they don't update you and if there is any financial implications, if they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I would like to state that ALL our fees are on the student accommodation list, on the reservation form as well and also sent to the guarantors of the students too. Invoices are also sent to the tenants and their guarantors. We also run through the fees whilst the students are reserving the property. Also our fees are also on our website hatfieldstudentlettings.com. So I do feel your comments are unjust.