100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Sep 02,2013
Sep 02,2013
3
people found
this helpful
this helpful
Having made an appointment to view this property today (02/09/13) at 4.30pm I was fashionably 10 minutes early and the Estate Agent didn't turn up. I waited 10 minutes and rang their office. A few minutes later no-one had returned my call so I concluded no-one was coming and left the venue. A couple of minutes later I was told that on a quiet Monday during August the Agent was "stuck in traffic" in Orpington of all places. However if I returned to the property the vendor would be outside and would show me round. Indeed I returned and could see no-one there. I went home - about 4 minutes in the traffic.
At 5pm I got a phone call from a "lady" from Andrews demanding to know why I hadn't gone back. I explained that I had and no-one was there. I told her the whole thing had been a complete debacle and I wished to be taken off their mailing list. She then SHOUTED down the phone to me that I wasn't to worry she had personally taken me off the mailing list herself.......Oh dear what a way to treat a buyer and to top it all this is the same company who when I attended the Branch 3 hours earlier to find details of another property they denied having it on their books and I had to show them my phone with the details !!!!
At 5pm I got a phone call from a "lady" from Andrews demanding to know why I hadn't gone back. I explained that I had and no-one was there. I told her the whole thing had been a complete debacle and I wished to be taken off their mailing list. She then SHOUTED down the phone to me that I wasn't to worry she had personally taken me off the mailing list herself.......Oh dear what a way to treat a buyer and to top it all this is the same company who when I attended the Branch 3 hours earlier to find details of another property they denied having it on their books and I had to show them my phone with the details !!!!
What agent could do to change your mind?
Virtually any other agent - ie one that doesn't lie (people accept "cock ups" not brazen lies.Attached Filesnbsp;
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Latest Reviews
17th Apr 2015
reviewed by 'Charles'
17th Apr 2015
reviewed by 'Amelia'
Opening Hours
Address
Andrews
300 High Street
Bromley
Greater London
BR6 0NF
01689 883143
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £725 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 17,2015
Apr 17,2015
0
people found
this helpful
this helpful
I have used this agency for more than five years. The staff are professional and competent and have provided an excellent service. Some tenants are very inexperienced and students in particular need a lot of support and anxious parents tactful handling. The two members of ...
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Comment on agent fees
value for money for the amount of work involved
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Apr 17,2015
Apr 17,2015
0
people found
this helpful
this helpful
All the staff were very friendly and extremely helpful. Each time I went in they were on the ball and knew what was going on. Maria listened to what I was looking for and did not waste my time in trying to show me properties ...
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Jul 02,2014
Jul 02,2014
1
people found
this helpful
this helpful
They were appaling right from the start. They took my non-refunable £250 holding deposit without telling me the shower didn't work and was unfixable because it was a pressure issue. They also 'forgot' to mention until after I had paid that the previous tenant passed away ...
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What agent could do to change your mind?
Better communication, don't lie to a potential tenant or withhold facts.Attached Filesnbsp;
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Sep 02,2013
Sep 02,2013
3
people found
this helpful
this helpful
Having made an appointment to view this property today (02/09/13) at 4.30pm I was fashionably 10 minutes early and the Estate Agent didn't turn up. I waited 10 minutes and rang their office. A few minutes later no-one had returned my call so I concluded no-one was coming ...
read full review
read full review
What agent could do to change your mind?
Virtually any other agent - ie one that doesn't lie (people accept "cock ups" not brazen lies.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
