60% sales valuation accuracy
71% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Sep 02,2013
Sep 02,2013
3
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Initially Preston Baker were very proactive. They arranged a prompt viewing and lettings agent turned up on time. I liked the house and spoke to agent about what I needed to do to secure it. He advised a fee of £250 to take it off the market, I agreed and drove to the agents to pay.
When I arrived I was told the payment couldn't go through today as it was a Saturday so they'd process the payment on the Monday over the phone. Payment was then advised at £300 rather than the £250 quoted. Not a big deal, but still not ideal.
I then arranged a second viewing for the following Saturday so I could take measurements for the space so I could begin acquiring furniture. Lettings Agent never arrived at the property. I rang the agents twice to find out where he was, the first time was advised the secretary had not put the date in the diary but they'd send somebody out. After waiting 15 minutes I rang again, only to be told the agents couldn't meet with me at this time. It was highly inconvenient as I was moving from London and only had this date available to view. Fortunately the tenant was kind enough to allow me into the property but it was a discomrting experience none the less.
There were numerous issues trying to contact the agents, and numerous issues with the contracts meaning it had to be rewritten four or five times before it was finally complete.
It was agreed with the Agents I'd pay the first months rent the day prior to the lease starting. A standing order set up to pay from that point onwards. For reasons still unclear, the lettings agent set up the standing order to start from the SAME date as the payment I made on the day before the lease starting, meaning I paid rent twice for the same month causing me to enter my overdraft and incur a fee.
I contacted the agency about this to understand why they'd set the standing order date this way and was passed from person to person. I've been advised twice now by the senior Lettings Manager that he'd review this as a priority, but so far I've not heard anything regarding the issue.
Lovely house so I am glad I used the company, but terrible customer service and does the reputation of Real Estate no good at all.
When I arrived I was told the payment couldn't go through today as it was a Saturday so they'd process the payment on the Monday over the phone. Payment was then advised at £300 rather than the £250 quoted. Not a big deal, but still not ideal.
I then arranged a second viewing for the following Saturday so I could take measurements for the space so I could begin acquiring furniture. Lettings Agent never arrived at the property. I rang the agents twice to find out where he was, the first time was advised the secretary had not put the date in the diary but they'd send somebody out. After waiting 15 minutes I rang again, only to be told the agents couldn't meet with me at this time. It was highly inconvenient as I was moving from London and only had this date available to view. Fortunately the tenant was kind enough to allow me into the property but it was a discomrting experience none the less.
There were numerous issues trying to contact the agents, and numerous issues with the contracts meaning it had to be rewritten four or five times before it was finally complete.
It was agreed with the Agents I'd pay the first months rent the day prior to the lease starting. A standing order set up to pay from that point onwards. For reasons still unclear, the lettings agent set up the standing order to start from the SAME date as the payment I made on the day before the lease starting, meaning I paid rent twice for the same month causing me to enter my overdraft and incur a fee.
I contacted the agency about this to understand why they'd set the standing order date this way and was passed from person to person. I've been advised twice now by the senior Lettings Manager that he'd review this as a priority, but so far I've not heard anything regarding the issue.
Lovely house so I am glad I used the company, but terrible customer service and does the reputation of Real Estate no good at all.
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14th Apr 2015
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3rd Oct 2014
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1st Oct 2014
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14th Sep 2014
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27th Jun 2014
reviewed by 'Iustinian'
Opening Hours
Address
Preston Baker
643a Roundhay Road (Lettings)
Oakwood,Leeds
West Yorkshire
LS8 4BA
01132 483302
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 71% | £0 | £0 |
| Lettings | 100% | 83% | £590 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 60 | 1 | 57 | 4 | 0 | 0 | 0 | 1 | 14 | 1 |
Areas covered
- LS8, LS7, LS14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 14,2015
Apr 14,2015
1
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I was very disappointed by this letting agency. Many annoying experiences.
I had also the impression that the agent was not always telling the truth....
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What agent could do to change your mind?
I was very disappointed by this letting agency. Many annoying experiences. I had also the impression that the agent was not always telling the truth.Attached Filesnbsp;
Comment on agent fees
too high
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Oct 03,2014
Oct 03,2014
0
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Satnam was very helpful, professional and patient. Renting a property form a distance is not easy and she made it possible....
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Oct 01,2014
Oct 01,2014
0
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A great service from both James & Satnam.
James made the initial visit and talked me through the process, answearing all questions and putting me at ease with the process.
Satnam then liaised with me throughout the next stages and again answered all my queries promptly.
...
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Sep 18,2014
Sep 18,2014
1
people found
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this helpful
Glynn was very helpful in securing an agreement in principle for me with difficult background circumstances. I would definitely recommend his service to others....
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Comment on agent fees
Fees were negotiated down but still charged at full price due to an administrators error. Not sure if this has been rectified yet.
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Sep 14,2014
Sep 14,2014
0
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Very good experience with letting my house. They were very helpful in finding very good tenants in short notice and also very efficient in arranging any services related to the property....
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Jun 27,2014
Jun 27,2014
0
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The story involving PB starts in May 2013 when after 1 min phone call I met Adam direct to the property address. One day after I signed the contract with them. Fully professional and very less time consuming which it was a plus from my point of ...
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Jun 12,2014
Jun 12,2014
0
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The agent has now found me two tenants for my flat, the first stayed 6 months and the second has signed up for 12 months. The agents were quick in finding new tenants and thoroughly go through relevant checks. I am very pleased with the agent....
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May 12,2014
May 12,2014
0
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Satnam was extremely helpful and knowledgeable, she guided me throughout he process without hindrance. I picked up the Keys on Saturday and I'm very happy with your service...
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May 08,2014
May 08,2014
0
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The agents were very positive about my property and found me a tenant in less than 1 week.
They arranged all the checks, references etc smoothly and sorted out the other necessary items eg inventory, electrical check.
James and Satnam were professional and helpful.
I would ...
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Apr 30,2014
Apr 30,2014
0
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I was extremely impressed with Satnam Kaur from this branch. She was most polite on all occasions and kept me informed at all times during my dealings with Preston Baker ....
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Apr 30,2014
Apr 30,2014
0
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Very enthusiastic and helpful with providing the information we needed to make an informed decision about whether to rent the property. Quick service provided regarding processing the applications and references. Some information was missing in our information pack, but scanned copies were accepted.
Overall, a ...
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Apr 23,2014
Apr 23,2014
0
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The services from Preston Baker was fast and efficient. They were able to re-let our propoerty within a couple of weeks....
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Apr 14,2014
Apr 14,2014
0
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We found the service to be efficient and professional.
The staff we were involved with were helpful and always available.
We have since used Preston's to find tenants for another property and wouldn't hesitate in recommending you to friends and family....
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Apr 11,2014
Apr 11,2014
1
people found
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this helpful
The overall experience with Preston Baker was neither negative or positive. They were very accommodating with setting up viewing times and when it came to drawing the contact up and finally signing it.
The reason I gave them only an average rating was due to ...
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What agent could do to change your mind?
Lower your prices - ‚£250 to sign a flat is far to high, that's 50% of my monthly rental cost. After doing my research in Leeds with regards to agency prices I found yours on average was ‚£100 more expense which is crazy. I didn't see or feel any value for money when using your services.Attached Filesnbsp;
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Apr 10,2014
Apr 10,2014
0
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nothing was to much trouble, we received prompt and efficient service both over the phone and when we called into the office, we would have no hesitation in recommending this branch...
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Apr 09,2014
Apr 09,2014
1
people found
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Marie was brilliantly reliable and efficient in dealing with all aspects of my recent tenant's contract and overall stay at the house. I would recommend her to others and hope to work with her again in the future....
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Apr 01,2014
Apr 01,2014
0
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Marie is obliging and really helpful - got my deposit back really quickly and she was quick dealing with repairs. As well as being really good at her job she is also really friendly and genuine...
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Mar 28,2014
Mar 28,2014
0
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Fantastic service from Marie in Property Management, friendly and really knows her stuff! Such a blessing after the last agent we had who always took ages to get back to us and didn't seem bothered about us as Tenants. Preston Baker are such a nice ...
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Mar 27,2014
Mar 27,2014
0
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Marie Poole was swift and prompt with dealing with my queries regarding the property letting. Marie has also kept me abreast with what has been going on with the property epsecially as I am a landlord who was acquierd to Preston Baker via the Enfields ...
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Mar 26,2014
Mar 26,2014
2
people found
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Marie has been an excellent property manager for us. She has been extremely efficient and speedy in dealing with any problems caused by the tenants. Nothing has been too much trouble and she has always been very easy to get hold of whatever the reason. ...
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Mar 24,2014
Mar 24,2014
1
people found
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Marie Poole has been incredibly helpful in the initial letting and then subsequent management of our house. I cannot recommend her highly enough, and would not hesitate to work with her again....
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Mar 24,2014
Mar 24,2014
0
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Marie has been so very helpful and comes back to me immediately with any requests or questions I've sent. She's gone out of her way to help me several times....
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Mar 22,2014
Mar 22,2014
1
people found
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I have been very happy with the service and support I have received from Preston Baker over the last 12 months. I let a property through them which is managed by Marie Poole, she has excellent industry knowledge and provides a brilliant customer service, she is ...
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Mar 21,2014
Mar 21,2014
0
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Marie Poole provided me with help and advice when we were vacating the property. She is very professional and helpful and responds quickly to any query I had with regards the process. If I weren't moving to my purchased house I would welcome dealing with ...
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Mar 21,2014
Mar 21,2014
0
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I had fantastic dealings with Preston Baker when ending my current tenancy and moving to a new one. Marie Poole and Satnam Kaur were both very friendly and professional, and were extremely helpful....
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Mar 20,2014
Mar 20,2014
1
people found
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I have been a landlord for some 11 years now and dealt with several letting agents during that period.
When Preston Baker took over the management I was introduced to Marie, who has dealt with the (few) issues I have had efficiently, swiftly and professionally, and ...
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Mar 17,2014
Mar 17,2014
0
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I've found Marie to be always helpful and professional. Due to distance, the landlord has not always been able to respond quickly to problems, and when this has caused difficulties Marie has gone out of her way to make other arrangements to sort things for ...
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Mar 16,2014
Mar 16,2014
0
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Always helpful and polite. They kept us informed of what was happening with the rental processes a first class service from start to finish would definitely recommend...
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Mar 12,2014
Mar 12,2014
0
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Preston Baker have been extremely reliable since I first let my house through them in 2012. They have always been efficient and quick to reply through calls and emails and my tenants seem happy with their service too....
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Mar 12,2014
Mar 12,2014
0
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Marie has communicated well, obtained a range of quotes for repairs rather than opt for the first most expensive one. She acknowledges messages left and is very prompt to respond....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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