0% lettings valuation accuracy
99% lettings fee satisfaction
Sep 01,2013
Sep 01,2013
5
people found
this helpful
this helpful
AWFUL! The house that we rented from Cavendish Rentals had numerous serious problems. Rusty & rotten pipes under the sink that burst causing a flood. A rotten kitchen roof that caved in & flooded. Broken taps on the kitchen sink that were eventually replaced with the cheapest taps possible, which barely worked. Broken guttering at the front of the house which overflowed & caused a major flood (followed by a severe damp problem) in our next door neighbours bedroom. An old faulty boiler, that constantly broke down (the recommendation of several gas was that it should be replaced - but this was predictably ignored by the letting agent & the landlord). The worst thing however was the problem with damp & black mould. The entire front part & downstairs part of the house was ridden was damp & the walls of the main bedroom & the bathroom were covered in black mould. We repeatedly attempted to keep the problem under control by cleaning the walls with bleach & keeping the house well ventilated, etc. Unfortunately the black mould was completely out of control. Numerous requests for help (phone calls & e-mails) from the letting agent & landlord were ignored & no effort was made to solve the problem. Our toddler's health suffered badly as a direct consequence of the black mould in the house & we were left with no choice but to find somewhere else to live & vacate this property. To add insult to injury...repeated attempts to contact staff at the Chester office failed. Our requests for help were ignored & our calls unreturned. On several occasions the young female member of staff that we did manage to speak to at the Chester office was extremely rude to us & very unprofessional. We have & will continue to go out of our way to warn people away from dealing with Cavendish Rentals. A terrible, terrible experience. The worst we have ever had!
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Latest Reviews
24th Sep 2020
reviewed by 'Colette'
1st Sep 2013
reviewed by 'Chester'
Opening Hours
Address
Cavendish Rentals
Grosvenor House13 Grosvenor Street
Chester
Cheshire
CH1 2DD
01244 401440
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 24,2020
Sep 24,2020
0
people found
this helpful
this helpful
Really impressed. Great service and if needed, will use again! The staff there were friendly and professional. Thank you for a seamless service!...
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Sep 01,2013
Sep 01,2013
5
people found
this helpful
this helpful
AWFUL! The house that we rented from Cavendish Rentals had numerous serious problems. Rusty & rotten pipes under the sink that burst causing a flood. A rotten kitchen roof that caved in & flooded. Broken taps on the kitchen sink that were eventually replaced with the cheapest ...
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Jun 07,2013
Jun 07,2013
5
people found
this helpful
this helpful
We tried 4 times to arrange a viewing with Cavendish rentals and each time the promised call back never materialised. In the end I was able to speak to someone who confirmed that they only offer viewings during office hours which are 0900 to 1700, Monday to Friday. ...
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What agent could do to change your mind?
1. Ensure that there is a robust mechanism in place so that emails are responded to 2. Ensure that call backs are made when they have been promised 3. Reconsider your viewing appointment policy in order to accommodate customers who work 4. If the policy cannot be changed then consider how you can work with customers in order to avoid lost business and reputational damage 5. Consider how you could communicate the limitations of your viewing policy in your adverts in order to avoid unnecessary disappointment to customers and creating failure demand for yourselves.Attached Filesnbsp;
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Oct 31,2011
Oct 31,2011
8
people found
this helpful
this helpful
Very disappointed in the lack of professionalism with this company. Individual was late, did not have information on the property and was in a rush. She stated she had other appointments.Will never recommend this agency. Tried to speak to a supervisor, but was not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
